So upset custom blinds don't have feature I wanted

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Either you ordered that type of blind, or you didn't... did you think all blinds automatically had that feature?

I didn't order it myself. He did. This wasn't an online order. I do agree with pp that we should have sat down and gone over each option. It was more of a casual conversation, and then he sent a quote.

He said he would have to eat the cost but he could order them with that feature, and I would have to pay the difference. My husband is too nice. He asked him to install anyway and said we could think on it. The guy is saying after a few days, if we don't like it, he can order new ones. I know what's going to happen. My husband will be fine with them and make it into a big deal if I am not, as if I'll never be happy with any blind. The guy would be pleased with cardboard.

Insist on getting the shades you want. It's not your problem if the guy says he will "eat the cost". He is a grown up and a business owner. He could handle it differently if he chose. Also, your DH is not "too nice" because he's not being nice to you. He doesn't need to care himself, but he should be respectful of your choices. Tell him if he doesn't want to talk to the shade guy to order what you want, you will.

+1

Push to get what you want.

Unless you signed off on a quote that clearly did NOT have the top-down/bottom-up option. Then it's on you.

You mean like this, from OP:

It was more of a casual conversation, and then he sent a quote.

[Anonymous]

Anonymous wrote:Makes no sense why he didn't ask you about adding that feature on. It sounds like he just wanted to be done.

After just two pages from OP, I understand why he felt that way.

[Anonymous]

We have that feature on some blinds. It is great.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Makes no sense why he didn't ask you about adding that feature on. It sounds like he just wanted to be done.

After just two pages from OP, I understand why he felt that way.

Except it led to a huge misunderstanding like this. He doesn't sound organized. He should have been filling out a form or using a computer to ask her about each option. He didn't do that and this is what happens. A good salesperson knows to go over all of the options. It sounds like she may be a new homeowner. OP salespeople want easy money. Most suck.

[Anonymous]

When you receive a quote, you need to read it before you sign the contract. This is a live and learn experience. Sorry.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Makes no sense why he didn't ask you about adding that feature. It sounds like he just wanted to be done.

After just two pages from OP, I understand why he felt that way.

It's possible he felt that way. I don't know. With something so permanent, you have to ask a lot of questions. In the end, he got the sale. I could have gone with a larger company, but I wanted to go with his company so I could support small businesses. I noticed many of the salespeople wanted me to know exactly what I wanted when they came to my house for the design appointments. The exact color too. Since the window treatments must be white from the outside to pass the hoa rules, we did have a hiccup. t was hard. I also have a strange layout with doors that have large windows. I waited weeks for them to get back to me regarding shutters on the doors. They couldn't give me the cost. I think it's because they never did a cut-out around the door handles. I was also patient with them. I got three quotes altogether.

[Anonymous]

Be strong in what you want. Be willing to pay for the mistake, but don’t back down. Women are too worried others think they are mean. Men don’t worry about that. They get what they want.

[Anonymous]

Anonymous wrote:When you receive a quote, you need to read it before you sign the contract. This is a live and learn experience. Sorry.

This, OP. What did you sign? Did you read it before you signed it? What did it say?

This actually is not hard, OP.

[Anonymous]

Anonymous wrote:Be strong in what you want. Be willing to pay for the mistake, but don’t back down. Women are too worried others think they are mean. Men don’t worry about that. They get what they want.

Please. OP is not going to admit she screwed it up. She’s blaming everyone but herself and hiding behind her husband and expecting him to fix it.

[Anonymous]

I can see how this was overlooked because you never even considered it was an option but was 'standard' in that type of treatment.

Something similar happened to me with window treatments. I decided to just let it go but it still bothers me.

I have learned from that experience now though. Whenever I am having anything done to my house inside or out I drive the people crazy with my very specific instructions, details and specs and I asked 10000 questions.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Be strong in what you want. Be willing to pay for the mistake, but don’t back down. Women are too worried others think they are mean. Men don’t worry about that. They get what they want.

Please. OP is not going to admit she screwed it up. She’s blaming everyone but herself and hiding behind her husband, and expecting him to fix it.

Op, my husband signed the quote, not me.

[Anonymous]

Anonymous wrote:I can see how this was overlooked because you never even considered it was an option but was 'standard' in that type of treatment.

Something similar happened to me with window treatments. I decided to just let it go but it still bothers me.

I have learned from that experience now though. Whenever I am having anything done to my house inside or out I drive the people crazy with my very specific instructions, details and specs and I asked 10000 questions.

I didn't think it was standard. I think what happened is we missed it, my husband and I. I remember specifically having the conversation with the sales person that we will do honeycomb for the very reason that the top can go down. I wish all of the options would have been played out in front of me so I could check each box or see what the sales person was checking. When I got a quote with other companies, that's what they did. They asked me word for word at least two times about every little option.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Be strong in what you want. Be willing to pay for the mistake, but don’t back down. Women are too worried others think they are mean. Men don’t worry about that. They get what they want.

Please. OP is not going to admit she screwed it up. She’s blaming everyone but herself and hiding behind her husband, and expecting him to fix it.

Op, my husband signed the quote, not me.

If the blinds meant so much to you, why didn’t you make sure to look over it before he signed it?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Makes no sense why he didn't ask you about adding that feature on. It sounds like he just wanted to be done.

After just two pages from OP, I understand why he felt that way.

Except it led to a huge misunderstanding like this. He doesn't sound organized. He should have been filling out a form or using a computer to ask her about each option. He didn't do that and this is what happens. A good salesperson knows to go over all of the options. It sounds like she may be a new homeowner. OP salespeople want easy money. Most suck.

No, this is what happens when someone gets a quote, doesn't read it, signs it, and then is irritated when the company performs as stated in the quote, but since she didn't review it, she didn't know what she was buying.

This is on OP, and her husband.

[Anonymous]

Just return the blinds and get new ones. This isn’t that hard, OP.