My package was stolen. What responsibility does the sender have?

[Anonymous]

Anonymous wrote:



As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Almost everything in this post is incorrect.

I worked in shipping/logistics for years.

You have "no" recourse against the vendor. The vendor had the shipper ship to your address. You have no recourse against the shipper. The shipper shipped the package to your address and has proof of delivery.

When you entered the contract to purchase the boots you did not require signature at time of delivery.

The boots left the vendors warehouse and they were consigned to the shipper. The shipper shipped the goods to your house and has a photo proof of delivery.

Neither the vendor nor the shipper are required to send you emails with delivery tracking numbers and delivery information. Also,
even if they did them they are not responsible for the internet and waylaid emails. Most shipping companies no longer ring door bells as it slows them down to talk to people.

Business Insurance DOES NOT COVER THIS on the part of the vendor nor does business insurance cover theft after delivery by the shipper and receipt at your address.

You can do the following:

1. Make a police report
2. Get a post office box to manage your deliveries
3. Deliver your product to your workplace
4. Require signature at time of delivery (this will cost about $30 more for each waybill for a low value item of boots at $150.00
Generally signature required is used on high value deliveries of computer equipment.

Business insurance absolutely does not cover theft after the item has been delivered and the shipper has proof of delivery in the form of a photo. Heck, business insurance does not cover theft of product in transit. i.e. If a trucking container is stolen from a railroad yard and it contains your fry boots that are on their way to you the shipping company will take a financial loss totaling the value of the shipment on their Profit and Loss Statement for the value of the lost trucking container and your Frye boots. They do not have business insurance that covers theft.

If your boots are damaged in transit you do have a case for a new pair of boots. The vendor will ship a new pair of boots to you. They will file a claim to the shipper for the damages while the shipper had title. The shipper will compensate the vendor. The shipper will
deduct the loss against their Profit and Loss statement. They still don't have coverage by business insurance for this.

In your case, the vendor did their job. the shipper did their job.

You need to call the police and ask them to patrol your street.

I'd also implement a neighborhood watch on your street. The police can help you implement that. You will get to know your neighbors and the city will supply a neighborhood watch signs on your street.

[Anonymous]

18:12 poster again

You can file a claim for loss against your homeowners policy as you bought the item,
you have proof of delivery, and it was stolen from your house.

This is why not prosecuting for theft raises prices on everything for honest law abiding people.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

The proof of delivery was the picture showing it was delivered to the front porch. Unless the OP and the sender agreed ahead of time to requiring a signature, the sender was not obligated to get a signature.

Nope.

I had a $575 camera accessory delivered to my house via Amazon. I got their delivery notice by email, complete with a picture of a box on the porch.

I also got my surveillance video of the delivery driver placing the box, snaping the picture, and picking the box back up and taking it back to the truck. I sent it all to Amazon and got my refund, but had I not had the video, I'm 100% positive they would have told me too bad so sad. Their posture from the start was "Ohh, you need to call the police and contact VISA" until I sent them the video and asked if I should send that to VISA.

[Anonymous]

Porch theft seems like an easy enough fix, but no one takes the time to do it because it's petty theft on an individual level, even though it costs consumers billions each year.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

The proof of delivery was the picture showing it was delivered to the front porch. Unless the OP and the sender agreed ahead of time to requiring a signature, the sender was not obligated to get a signature.

Nope.

I had a $575 camera accessory delivered to my house via Amazon. I got their delivery notice by email, complete with a picture of a box on the porch.

I also got my surveillance video of the delivery driver placing the box, snaping the picture, and picking the box back up and taking it back to the truck. I sent it all to Amazon and got my refund, but had I not had the video, I'm 100% positive they would have told me too bad so sad. Their posture from the start was "Ohh, you need to call the police and contact VISA" until I sent them the video and asked if I should send that to VISA.

That is not at all what happened to OP. In your case, you have evidence that the shipper didn't do what they were supposed to do (deliver the package). Here, the shipper has evidence of delivery that even OP doesn't contest. Her item was stolen in the middle of the night, she says -- it's her fault the package was still there.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

It's because law enforcement does literally nothing for crimes like this. I had my windows smashed, things stolen, their car/license plate on camera, and still it went nowhere. I absolutely cared but just kept getting the run-around from law enforcement.

Not relevant to the sender’s liability.

[Anonymous]

No recourse, OP. You live in a neighborhood where, acc to you, porch piracy is common yet you didn’t include specific delivery instructions or require the delivery person to get a signature.

Report the theft to the police, send a complaint to the company and move on.

[Anonymous]

Anonymous wrote:Porch theft seems like an easy enough fix, but no one takes the time to do it because it's petty theft on an individual level, even though it costs consumers billions each year.

We know how to fix it, it’s just that homeowners don’t care. Similar to how no one wanted to fix the car thefts until enough people were hurt.

[Anonymous]

OP, you said you disputed the charge with your credit card company. Did they credit you the amount you paid?

[Anonymous]

Anonymous wrote:OP, you said you disputed the charge with your credit card company. Did they credit you the amount you paid?

I did the dispute yesterday so haven’t heard back yet.

[Anonymous]

You can have fedex and ups hold packages at a location for pickup. Not perfect because their are other shippers and gig workers but it’s something

[Anonymous]

Anonymous wrote:Why not file a police report that your neighbors stole your shoes? Criminals are so brazen because homeowners stopped caring about stolen packages.

Delivery men pretty much never ring the door bell because they’ve been screamed at too many times about waking sleeping babies.

And those poor souls who work night shift.

OP, it’s your responsibility to look out your front door every day. I do it as I lock up my house every night, even if I’m not expecting a delivery. What if someone mails you a surprise? You’d never see it if you didn’t look. This is not on the company. I’m very sorry your package was stolen.

[Anonymous]

Anonymous wrote:Don’t listen to any of these people.

As a buyer of a product, you ask for proof of delivery.

When they can’t provide a signature showing the package was signed for, you tell the shipper they need to 1. Send a new package. 2. Or issue a refund.

The shipper has a responsibility to deliver the merchandise to you. That includes making sure a signature is provided to confirm delivery receipt.

Just because the shippers leave stuff all the time with out ringing the bell and hand delivery with signature that doesn’t absolve them.

The shipper can file a claim with the shipper for failure to deliver and provide proof of delivery. They have insurance on their shipment. And if they didn’t, that is their problem.

You don’t need to worry about the police report, etc. if they can’t provide signed proof of delivery then it was never delivered.

Total nonsense

[Anonymous]

Op here, I won the dispute, and my bank refunded the full amount for the shoes. It took two months, but it was credited to my account yesterday. I don't know if they contacted Frye or how they resolved it, but I am satisfied.

Most took the position that Frye was not at fault, but I disagree. Frye's email clearly stated that they would send a follow-up email with tracking information once the package was shipped, but they failed to do so, which ultimately led to the theft.

Anyway, I won. Good night.

[Anonymous]

Anonymous wrote:Op here, I won the dispute, and my bank refunded the full amount for the shoes. It took two months, but it was credited to my account yesterday. I don't know if they contacted Frye or how they resolved it, but I am satisfied.

Most took the position that Frye was not at fault, but I disagree. Frye's email clearly stated that they would send a follow-up email with tracking information once the package was shipped, but they failed to do so, which ultimately led to the theft.

Anyway, I won. Good night.

No…the lack of an email from them did not “lead to” the theft.