Austistic teen kicked off plane.....

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If i knew hot food would help calm my child I would purchase some right before getting on the plane (asking wherever I was ordering it from make it piping hot) and give it to her on the plane. Or I would pony up the cash and buy a first class seat. This isn't rocket science. IF the parent really knew her child she would be prepared. This isn't a special needs issue, it's a stupid parent issue.

Yeah, maybe, but haven't we all made bonehead parenting mistakes. My issue here is the mom's actions when she realized her daughter needed food. She informed the flight crew that her daughter had the potential to become violent, that the triggers for violence were present and that mom could not control her and prevent the violence. The flight crew then had to make decisions. From what I can see, the flight crew made two decisions: to take action to try to prevent the daughter from becoming agitated (or maybe more agitated - can't tell what her state was before the food), which was to give her food and to prevent injury or harm to passengers if the efforts to prevent problems were not successful (which was to divert). In this case, the girl was fine in the end, but once the decision is made to divert, there is no going back.

United was in the position of predicting and did the best they could. They are damned now because the girl was fine, but had they not diverted and the girl become violent, then they would have been damned for that decision. No one has a crystal ball.

Thing is, when the mom had a problem, she really should not have said that her daughter might become violent and she was unable to control/prevent it. We all live in the post 911 era. Given that mom travels a lot, she should know better. Sounds to me like mom was really tired after a trip across country to Disney and acted poorly.

And, I'm not convinced this is a training issue either. If someone tells the flight attendant that their child has the potential for violence, the triggers are present and they cannot prevent nor control their child, what more did the flight attendant need to know?

They need to be aware of the American with Disabilities Act which requires businesses open to the public to make their facilities and services available and usable by people with disabilities. I am aware that they need to balance accommodations with the safety of other passengers, but in this case, the girl was not causing any problems. The mom asked for warm food. That's not a crazy demand. It's a small request.

Kicking the girl off the plane because she *might* become disruptive is a huge violation of the ADA. The airline has a huge problem and is going to get their ass handed to them.

NO they will not and you are absurd. First as much as an airline can accommodate ADA they cannot predict, assume, and or care for someone with violent behavior. Just because an individual has a mental disorder, incapacity, etc,. does not mean that safety rules for ALL will be bent. But go ahead and spin it how you want....you will argue BS until you are blue in the face.

What violent behavior that occurred are you referring to? What was it you were saying about spinning it how you want?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If i knew hot food would help calm my child I would purchase some right before getting on the plane (asking wherever I was ordering it from make it piping hot) and give it to her on the plane. Or I would pony up the cash and buy a first class seat. This isn't rocket science. IF the parent really knew her child she would be prepared. This isn't a special needs issue, it's a stupid parent issue.

Yeah, maybe, but haven't we all made bonehead parenting mistakes. My issue here is the mom's actions when she realized her daughter needed food. She informed the flight crew that her daughter had the potential to become violent, that the triggers for violence were present and that mom could not control her and prevent the violence. The flight crew then had to make decisions. From what I can see, the flight crew made two decisions: to take action to try to prevent the daughter from becoming agitated (or maybe more agitated - can't tell what her state was before the food), which was to give her food and to prevent injury or harm to passengers if the efforts to prevent problems were not successful (which was to divert). In this case, the girl was fine in the end, but once the decision is made to divert, there is no going back.

United was in the position of predicting and did the best they could. They are damned now because the girl was fine, but had they not diverted and the girl become violent, then they would have been damned for that decision. No one has a crystal ball.

Thing is, when the mom had a problem, she really should not have said that her daughter might become violent and she was unable to control/prevent it. We all live in the post 911 era. Given that mom travels a lot, she should know better. Sounds to me like mom was really tired after a trip across country to Disney and acted poorly.

And, I'm not convinced this is a training issue either. If someone tells the flight attendant that their child has the potential for violence, the triggers are present and they cannot prevent nor control their child, what more did the flight attendant need to know?

They need to be aware of the American with Disabilities Act which requires businesses open to the public to make their facilities and services available and usable by people with disabilities. I am aware that they need to balance accommodations with the safety of other passengers, but in this case, the girl was not causing any problems. The mom asked for warm food. That's not a crazy demand. It's a small request.

Kicking the girl off the plane because she *might* become disruptive is a huge violation of the ADA. The airline has a huge problem and is going to get their ass handed to them.

NO they will not and you are absurd. First as much as an airline can accommodate ADA they cannot predict, assume, and or care for someone with violent behavior. Just because an individual has a mental disorder, incapacity, etc,. does not mean that safety rules for ALL will be bent. But go ahead and spin it how you want....you will argue BS until you are blue in the face.

What violent behavior that occurred are you referring to? What was it you were saying about spinning it how you want?

Ha you are too funny! Lets wait and see what the flight attendant has to say....mmmmkay!

[Anonymous]

Anonymous wrote:

Anonymous wrote:You can't threaten that your kid will get violent to get what you want and then be surprised that the flight attendants take precautions in case your kid gets violent. Landing the plane was probably an overreaction, but the mother didn't handle the whole situation well either.

+1 the mother was overly dramatic with her threats. She got the same response right back at her.

This.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If i knew hot food would help calm my child I would purchase some right before getting on the plane (asking wherever I was ordering it from make it piping hot) and give it to her on the plane. Or I would pony up the cash and buy a first class seat. This isn't rocket science. IF the parent really knew her child she would be prepared. This isn't a special needs issue, it's a stupid parent issue.

Yeah, maybe, but haven't we all made bonehead parenting mistakes. My issue here is the mom's actions when she realized her daughter needed food. She informed the flight crew that her daughter had the potential to become violent, that the triggers for violence were present and that mom could not control her and prevent the violence. The flight crew then had to make decisions. From what I can see, the flight crew made two decisions: to take action to try to prevent the daughter from becoming agitated (or maybe more agitated - can't tell what her state was before the food), which was to give her food and to prevent injury or harm to passengers if the efforts to prevent problems were not successful (which was to divert). In this case, the girl was fine in the end, but once the decision is made to divert, there is no going back.

United was in the position of predicting and did the best they could. They are damned now because the girl was fine, but had they not diverted and the girl become violent, then they would have been damned for that decision. No one has a crystal ball.

Thing is, when the mom had a problem, she really should not have said that her daughter might become violent and she was unable to control/prevent it. We all live in the post 911 era. Given that mom travels a lot, she should know better. Sounds to me like mom was really tired after a trip across country to Disney and acted poorly.

And, I'm not convinced this is a training issue either. If someone tells the flight attendant that their child has the potential for violence, the triggers are present and they cannot prevent nor control their child, what more did the flight attendant need to know?

They need to be aware of the American with Disabilities Act which requires businesses open to the public to make their facilities and services available and usable by people with disabilities. I am aware that they need to balance accommodations with the safety of other passengers, but in this case, the girl was not causing any problems. The mom asked for warm food. That's not a crazy demand. It's a small request.

Kicking the girl off the plane because she *might* become disruptive is a huge violation of the ADA. The airline has a huge problem and is going to get their ass handed to them.

NO they will not and you are absurd. First as much as an airline can accommodate ADA they cannot predict, assume, and or care for someone with violent behavior. Just because an individual has a mental disorder, incapacity, etc,. does not mean that safety rules for ALL will be bent. But go ahead and spin it how you want....you will argue BS until you are blue in the face.

What violent behavior that occurred are you referring to? What was it you were saying about spinning it how you want?

Ha you are too funny! Lets wait and see what the flight attendant has to say....mmmmkay!

No, let's see what the other passengers have to say. Flight attendants will "spin" just as you accuse others of doing, considering they're party to a lawsuit now. But it's curious how everyone is saying "but she was violent! There were threats of violence! Mom couldn't control her kid!" When in fact, by other passengers' accounts, there was no violence, there were no threats of violence, and mom did in fact control her kid. But let's see what these impartial other passengers have to add. Mmmmmmkay?

[Anonymous]

Look, the mother said that her kid might have a meltdown and scratch herself or others. That's a warning of physical violence that the flight crew needs to take seriously.

Frankly, I don't have any problem with the mother asking for hot food from first class, although its not clear whether she offered to pay for it at the time that she asked, rather than after she received it. But whatever, that's not so out of line. But she basically told the flight attendant that her kid was going to have a meltdown and scratch. It's not a "threat" like threatening to intentionally hurt someone, but it's a statement that her kid is prone to violent fits and that she was at risk for having one. Don't tell the flight attendant that your kid is going to hurt themselves or someone else if you don't want them to believe you.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If i knew hot food would help calm my child I would purchase some right before getting on the plane (asking wherever I was ordering it from make it piping hot) and give it to her on the plane. Or I would pony up the cash and buy a first class seat. This isn't rocket science. IF the parent really knew her child she would be prepared. This isn't a special needs issue, it's a stupid parent issue.

Yeah, maybe, but haven't we all made bonehead parenting mistakes. My issue here is the mom's actions when she realized her daughter needed food. She informed the flight crew that her daughter had the potential to become violent, that the triggers for violence were present and that mom could not control her and prevent the violence. The flight crew then had to make decisions. From what I can see, the flight crew made two decisions: to take action to try to prevent the daughter from becoming agitated (or maybe more agitated - can't tell what her state was before the food), which was to give her food and to prevent injury or harm to passengers if the efforts to prevent problems were not successful (which was to divert). In this case, the girl was fine in the end, but once the decision is made to divert, there is no going back.

United was in the position of predicting and did the best they could. They are damned now because the girl was fine, but had they not diverted and the girl become violent, then they would have been damned for that decision. No one has a crystal ball.

Thing is, when the mom had a problem, she really should not have said that her daughter might become violent and she was unable to control/prevent it. We all live in the post 911 era. Given that mom travels a lot, she should know better. Sounds to me like mom was really tired after a trip across country to Disney and acted poorly.

And, I'm not convinced this is a training issue either. If someone tells the flight attendant that their child has the potential for violence, the triggers are present and they cannot prevent nor control their child, what more did the flight attendant need to know?

They need to be aware of the American with Disabilities Act which requires businesses open to the public to make their facilities and services available and usable by people with disabilities. I am aware that they need to balance accommodations with the safety of other passengers, but in this case, the girl was not causing any problems. The mom asked for warm food. That's not a crazy demand. It's a small request.

Kicking the girl off the plane because she *might* become disruptive is a huge violation of the ADA. The airline has a huge problem and is going to get their ass handed to them.

NO they will not and you are absurd. First as much as an airline can accommodate ADA they cannot predict, assume, and or care for someone with violent behavior. Just because an individual has a mental disorder, incapacity, etc,. does not mean that safety rules for ALL will be bent. But go ahead and spin it how you want....you will argue BS until you are blue in the face.

What violent behavior that occurred are you referring to? What was it you were saying about spinning it how you want?

Ha you are too funny! Lets wait and see what the flight attendant has to say....mmmmkay!

No, let's see what the other passengers have to say. Flight attendants will "spin" just as you accuse others of doing, considering they're party to a lawsuit now. But it's curious how everyone is saying "but she was violent! There were threats of violence! Mom couldn't control her kid!" When in fact, by other passengers' accounts, there was no violence, there were no threats of violence, and mom did in fact control her kid. But let's see what these impartial other passengers have to add. Mmmmmmkay?

You cannot read! I did not say she was violent...and no other poster has said that. There was a threat of violence. And guess what....even if the word violence was not used....scratching it violent behavior. But you are dead set and crucifying United and anyone who agrees with them. Maybe you can create an airline where anyone is free to do whatever their little hearts desire. Goodluck!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

[Anonymous]

Anonymous wrote:Look, the mother said that her kid might have a meltdown and scratch herself or others. That's a warning of physical violence that the flight crew needs to take seriously.

Frankly, I don't have any problem with the mother asking for hot food from first class, although its not clear whether she offered to pay for it at the time that she asked, rather than after she received it. But whatever, that's not so out of line. But she basically told the flight attendant that her kid was going to have a meltdown and scratch. It's not a "threat" like threatening to intentionally hurt someone, but it's a statement that her kid is prone to violent fits and that she was at risk for having one. Don't tell the flight attendant that your kid is going to hurt themselves or someone else if you don't want them to believe you.

She did not say her child would meltdown, she said I am sure you will give us the food after she melts down... basically asking why the FA would wait for a meltdown.

She already paid for the chicken sandwich and just asked for it to be nuked. She offered to pay for hot rice.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

That is not true. It is the airlines responsibilities to help prevent bad situations. If the parent needed orange juice for diabetes she would have been provided orange juice.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

That is not true. It is the airlines responsibilities to help prevent bad situations. If the parent needed orange juice for diabetes she would have been provided orange juice.

And guess what....they gave her the damn food. But after she decided to say her daughter could have a potential meltdown and scratch...all bets were off. I truly cannot comprehend why people are not seperating the food vs. scratching issues.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

That is not true. It is the airlines responsibilities to help prevent bad situations. If the parent needed orange juice for diabetes she would have been provided orange juice.

Except orange juice is available to everyone. Not just "special" people. Analogy fail.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Look, the mother said that her kid might have a meltdown and scratch herself or others. That's a warning of physical violence that the flight crew needs to take seriously.

Frankly, I don't have any problem with the mother asking for hot food from first class, although its not clear whether she offered to pay for it at the time that she asked, rather than after she received it. But whatever, that's not so out of line. But she basically told the flight attendant that her kid was going to have a meltdown and scratch. It's not a "threat" like threatening to intentionally hurt someone, but it's a statement that her kid is prone to violent fits and that she was at risk for having one. Don't tell the flight attendant that your kid is going to hurt themselves or someone else if you don't want them to believe you.

She did not say her child would meltdown, she said I am sure you will give us the food after she melts down... basically asking why the FA would wait for a meltdown.

She already paid for the chicken sandwich and just asked for it to be nuked. She offered to pay for hot rice.

But that statement--you will give her the food after she melts down and scratches--is a statement that the child is at imminent risk of becoming violent.

And when was the last time you saw a microwave on an airplane? They can't just "nuke" food. Food is usually heated on the ground, not on the plane.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

That is not true. It is the airlines responsibilities to help prevent bad situations. If the parent needed orange juice for diabetes she would have been provided orange juice.

Except orange juice is available to everyone. Not just "special" people. Analogy fail.

Except the ADA is at play. Seriously, 25 years later and you don't know that?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:May you all (ok, lots of you) walk a thousand miles in that mom's shoes before you judge.

People aren't really judging her. Things happen, but the mom could have handled things more tactfully. So could the airline. But bringing it to the media and suing the airline are absurd, and FAR more worthy of "mom-judgment" than the original requests/threats/etc.

+ 1. This will follow the daughter and mom for the rest of their lives. Hiring a lawyer is stupid and looks crass and money-grabbing. Also, we also don't know exactly what the mom said to the flight attendant. But once the word "violence" is used, the pilot had ever right to bring the plane down.

Except it wasn't.

From her account: "I again asked if he could make an exception for our daughter who faces autism. He said, no he could not give her the rice from first class. I asked if I could get some chips or something salty for her. He said they had no chips. Juliette was beginning to cry. Frustrated I said, after she has a melt down and tries to scratch in frustration, will you help her then? He said he would see what he could do. He came back scowled at me and gave her a hot meal. I thanked him and offered to pay for it. He did not answer and went back to First Class.

You're telling me THAT was a reason to land a plane and kick them off??? That's the story, right there. Baffling and ignorant and stupid.

Not the airlines problem. Not the flight attendants problem, not the other passengers problem. Poor planning on the family's part should not make an issue for everyone else. "My daughter who faces autism." Gag. Even the phrasing sounds manipulative.

That is not true. It is the airlines responsibilities to help prevent bad situations. If the parent needed orange juice for diabetes she would have been provided orange juice.

Except orange juice is available to everyone. Not just "special" people. Analogy fail.

If you were not so close minded you would realize it is not an analogy fail. But since you put special in quotes I think you fall in the too ignorant to educate category.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Look, the mother said that her kid might have a meltdown and scratch herself or others. That's a warning of physical violence that the flight crew needs to take seriously.

Frankly, I don't have any problem with the mother asking for hot food from first class, although its not clear whether she offered to pay for it at the time that she asked, rather than after she received it. But whatever, that's not so out of line. But she basically told the flight attendant that her kid was going to have a meltdown and scratch. It's not a "threat" like threatening to intentionally hurt someone, but it's a statement that her kid is prone to violent fits and that she was at risk for having one. Don't tell the flight attendant that your kid is going to hurt themselves or someone else if you don't want them to believe you.

She did not say her child would meltdown, she said I am sure you will give us the food after she melts down... basically asking why the FA would wait for a meltdown.

She already paid for the chicken sandwich and just asked for it to be nuked. She offered to pay for hot rice.

But that statement--you will give her the food after she melts down and scratches--is a statement that the child is at imminent risk of becoming violent.

And when was the last time you saw a microwave on an airplane? They can't just "nuke" food. Food is usually heated on the ground, not on the plane.

No. It means if I can't get some hot food my child will cry loudly and annoy the other passengers.

Also, there is hot food, and they always have extra in case they drop one or something happens.

How about this. "I am so sorry, we don't have a microwave to heat food, let me see what else I can figure out." That is customer service. I have seen microwaves on planes many times.