Admissions office not returning calls with inquiry!

[Anonymous]

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

PP here-- my website also clearly says to email me with inquiries. I'm happy to schedule a phone call, but I don't feel bad about putting non-urgent vm at the bottom of my to do list. Sorry the whole world is not at your beck and call.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP. I called weeks ago because there was no obvious sign of an email to use. Called about 3 days apart. If someone on the board or head of school only knew. This does not strike me as a school that people are begging to get into. Disappointed but, oh well! Just needed to share with someone.

My kids went to a small k-8. The admissions "office" was one person. Generally she was very responsive but I wouldn't be surprised if something fell through the cracks every once in a while. Try calling the main office or the head of school's office about the tour. Or as someone else suggested, post the school here and I'm sure someone will be able to help you out. Don't assume they are personally dissing you, or that they don't want you at the school. It's more likely just an oversight of one overworked, underpaid person.

I don't really care to consider a school that is so short staffed, overwhelmed or clueless that it can't manage to return calls. Especially since they don't list any visit days or an emall address. Would I really want to send my prescious Thadeus there? We aren't desperate.

[Anonymous]

To OP, please post the name of the school. The school would presumably like to know about this, justified or not. I doubt you are the only one calling and wouldn't fear reprisals. Most schools monitor this site and would probably remedy the situation.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

I'm sympathetic - it's no doubt a thankless and not well compensated job, but you do have a pretty bad attitude for someone who is the first exposure a family has to the school. The OP is ready to write off a school because of the admissions office. There are only a few schools in town that can afford for their admissions offices to have a bad reputation, the rest really do need to have a more customer service and marketing oriented attitude.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP. I called weeks ago because there was no obvious sign of an email to use. Called about 3 days apart. If someone on the board or head of school only knew. This does not strike me as a school that people are begging to get into. Disappointed but, oh well! Just needed to share with someone.

My kids went to a small k-8. The admissions "office" was one person. Generally she was very responsive but I wouldn't be surprised if something fell through the cracks every once in a while. Try calling the main office or the head of school's office about the tour. Or as someone else suggested, post the school here and I'm sure someone will be able to help you out. Don't assume they are personally dissing you, or that they don't want you at the school. It's more likely just an oversight of one overworked, underpaid person.

I don't really care to consider a school that is so short staffed, overwhelmed or clueless that it can't manage to return calls. Especially since they don't list any visit days or an emall address. Would I really want to send my prescious Thadeus there? We aren't desperate.

OP here. I think it would be rude to blast the school, don't you? I am not feeling dissed. Bemused maybe, not dissed. Thx

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP. I called weeks ago because there was no obvious sign of an email to use. Called about 3 days apart. If someone on the board or head of school only knew. This does not strike me as a school that people are begging to get into. Disappointed but, oh well! Just needed to share with someone.

My kids went to a small k-8. The admissions "office" was one person. Generally she was very responsive but I wouldn't be surprised if something fell through the cracks every once in a while. Try calling the main office or the head of school's office about the tour. Or as someone else suggested, post the school here and I'm sure someone will be able to help you out. Don't assume they are personally dissing you, or that they don't want you at the school. It's more likely just an oversight of one overworked, underpaid person.

I don't really care to consider a school that is so short staffed, overwhelmed or clueless that it can't manage to return calls. Especially since they don't list any visit days or an emall address. Would I really want to send my prescious Thadeus there? We aren't desperate.

I really hope you are joking, although it's always hard to tell on this board. The OP already said she's not calling one of the big schools, so it probably is a school with a very small admissions office.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

I work in Admissions and our website says to email me. Frankly, this time of year as much as I'd like to chat with every prospective parent, I just don't have time. Yet, if they email me per the instructions on the website, I will answer every single time and schedule a tour. We can chat then.

Yup.Our experience of Ads was this, they can be both inefficient and self-important. It does signal the kind of school they are working for however, and that in itself is a helpful thing.

[Anonymous]

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

Aren't you a charmer?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

I'm sympathetic - it's no doubt a thankless and not well compensated job, but you do have a pretty bad attitude for someone who is the first exposure a family has to the school. The OP is ready to write off a school because of the admissions office. There are only a few schools in town that can afford for their admissions offices to have a bad reputation, the rest really do need to have a more customer service and marketing oriented attitude.

OP again. It's off the list. I don't care who recommends it. Just wanted to discuss.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

Aren't you a charmer?

Almost as charming as people who leave 3 messages within a single day. Nothing is that urgent. Get some perspective.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

PP here-- my website also clearly says to email me with inquiries. I'm happy to schedule a phone call, but I don't feel bad about putting non-urgent vm at the bottom of my to do list. Sorry the whole world is not at your beck and call.

It can take you up to a week to return a phone call? This doesn't speak well of the school.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

This is a terrible attitude given that your ASAP doesn't seem to be that soon.

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email.

PP here-- my website also clearly says to email me with inquiries. I'm happy to schedule a phone call, but I don't feel bad about putting non-urgent vm at the bottom of my to do list. Sorry the whole world is not at your beck and call.

It can take you up to a week to return a phone call? This doesn't speak well of the school.

Yes, when the instructions clearly state to email me. We're not big on enrolling families who can't follow simple instructions.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will.

Aren't you a charmer?

Almost as charming as people who leave 3 messages within a single day. Nothing is that urgent. Get some perspective.

. Re read the original post no one said anything about calling the admissions Ofc 3 times in one day. Take the focus off yourself. You sound schlocky.