Reply to Admissions office not returning calls with inquiry!

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I work in enrollment, and if somebody calls me two or three times before I've been able to return their first call, I put them on the bottom of my return call list with the time of their most recent call. More calls does not mean faster response. My message says I'll return your call ASAP, and I will. [/quote]

This is a terrible attitude given that your ASAP doesn't seem to be that soon.[/quote]

ASAP is "as soon as I can," not "as quickly as you'd like." It's usually 72 hours-a week. I'm rarely at my desk. I'm running around campus, in meetings, at community events, etc. As with the other admissions person, I'm on top of email. [/quote]

I'm sympathetic - it's no doubt a thankless and not well compensated job, but you do have a pretty bad attitude for someone who is the first exposure a family has to the school. The OP is ready to write off a school because of the admissions office. There are only a few schools in town that can afford for their admissions offices to have a bad reputation, the rest really do need to have a more customer service and marketing oriented attitude.[/quote]

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