Help me draft an email admitting a horrible mistake

[Anonymous]

Did you arrange his travel to Europe?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I sincerely apologize for the oversight regarding your registration for the conference. I take full responsibility for the confusion and inconvenience this has caused.

Upon reviewing our records, it appears that there was indeed an error in registering you for the conference. It seems there was a misunderstanding on my part, possibly due to the simultaneous scheduling of two conferences in the same city.

I understand the importance of these events for your professional development, and I deeply regret any inconvenience this has caused you. I am taking immediate steps to rectify the situation by contacting the conference organizers and arranging for your registration.

Please rest assured that I will implement better systems to ensure such mistakes do not happen again in the future. If there is anything else I can do to assist you with this matter, please don't hesitate to let me know.

Once again, I apologize for any frustration or inconvenience this may have caused, and I appreciate your understanding.

Damn girl you should be charging for your services!

Not really . First order of business should be fixing the problem and getting him in!

[Anonymous]

You need to call back and beg. It sounds like he's already in Europe and already went to the conference to sign in and that's how he figured out your error.

[Anonymous]

Anonymous wrote:Did you arrange his travel to Europe?

Honestly I don't remember. Sometimes we arrange these things over half a year in advance - I'm working on a September trip out of the country right now. But I know he has a hotel and a flight back to the States.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Did you arrange his travel to Europe?

Honestly I don't remember. Sometimes we arrange these things over half a year in advance - I'm working on a September trip out of the country right now. But I know he has a hotel and a flight back to the States.

Can't you check your records? You seem incompetent

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Did you arrange his travel to Europe?

Honestly I don't remember. Sometimes we arrange these things over half a year in advance - I'm working on a September trip out of the country right now. But I know he has a hotel and a flight back to the States.

Can't you check your records? You seem incompetent

Yes, clearly I dropped the ball on this. I got him to the other country he went to two weeks ago and registered him at both hotels (don't ask) at the same time and got him all the restaurant reservations including two at the same time and all his meetings there. I got the other two guys to the European conference, I got him to Europe for one conference and his hotel and meetings and restaurant reservations, got his membership paid for the org and I just ... missed this conference. Ugh, I already feel like crap. Piling on won't help me be better.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

At this point it's 4:30 in that country - do I offer to pay full price for just tomorrow even though the conference is two days?

[Anonymous]

You need to beg to get him in. And when you do tell him of your mistake, make no excuses.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

Exactly. Just say he travelled all the way from the states and it looks like there was some kind of error. Could have been theirs or yours since you don’t remember?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

At this point it's 4:30 in that country - do I offer to pay full price for just tomorrow even though the conference is two days?

You quite honestly do whatever you can to get him into at least part of it. Why is this a question? You should have been on the phone already begging.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

At this point it's 4:30 in that country - do I offer to pay full price for just tomorrow even though the conference is two days?

Has your boss not just gotten it handled? If it were me traveling I would have found a way in.

[Anonymous]

Beg and they will likely let him in.

I've been where you are, and it's recoverable.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Just be direct and then work like to hell to see if you can get him in.

I just called the org and they said I can't register him retroactively and he'd have to register in person when he gets there if they're not sold out but she said they are sold out.

Beg. Explain that he is there, with a credit card.

See if you can get some sympathy. Tell the org that it was your mistake and that he has traveled to the location. Surely someone is a no show!

At this point it's 4:30 in that country - do I offer to pay full price for just tomorrow even though the conference is two days?

Has your boss not just gotten it handled? If it were me traveling I would have found a way in.

It sounds like he's been waiting to hear back from OP. Which, she should have responded right away that there was an error and she's working on it.

[Anonymous]

You main concern is lodging for right now. Conferences are ALWAYS hurting for attendance, he can get registered onsite.

Also, I've delt with Euros on a conference, unfortunately, many are not as detail oriented as Americans, so good luck with that.