Why Chick-fil-A is successful

[Anonymous]

Anonymous wrote:Their food is not good. Popeye’s is so much tastier and places like Roaming Rooster are even better.

I agree that small local places are often better (and Roaming Rooster is great), but it's a real stretch to say CF isn't good.

[Anonymous]

Anonymous wrote:

Also, EFFICIENT. They’re sooo good at moving the line through. I’m in CA and wait for 30 minutes for In & Out. Chick Fil A would have had me through on a busy day in 6-7 minutes

Yep. Their customer service is consistently excellent and fast. I don't know how they screen and train employees but they are great at it.
They should have been put in charge of Covid vaccine delivery.

"my pleasure"

[Anonymous]

Anonymous wrote:Their food is not good. Popeye’s is so much tastier and places like Roaming Rooster are even better.

I'll choose Chic-fila-A over any other fast food place.

[Anonymous]

When I go to my local Chik-fil—A, it’s well staffed and well run. You can see every employee working. They’re trained in how to provide good customer service. You only have a long wait for your food if they’re packed.

When I go to my local Popeyes, it’s chronically understaffed, and yet, the teenagers up front seem to spend an inordinate amount of time standing around, like they’re not sure what they’re supposed to be doing. I rarely see an adult there. There’s NO effort to give customers a positive experience. It takes a long time to get the food.

[Anonymous]

Anonymous wrote:Their food is not good. Popeye’s is so much tastier and places like Roaming Rooster are even better.

Popeye's and Roaming Rooster are more caloric and likely to trigger indigestion. CFA hits the sweet spot between bland and regret-inducing.

[Anonymous]

Anonymous wrote:Also, EFFICIENT. They’re sooo good at moving the line through. I’m in CA and wait for 30 minutes for In & Out. Chick Fil A would have had me through on a busy day in 6-7 minutes

Yep. They are the only place I will wait in a long line because I know it is going to move,

[Anonymous]

It's tasty and fast and efficient. Love the lemonade.

[Anonymous]

Anonymous wrote:CF hires better employees. They would rather hire a high school student for 8 hours than someone who needs to work 40 hours a week. It was great environment for our upper-class kid for the 4 months he spent there. he worked after school and had most of Sat and all day sundays off. The McDonalds next door had cranky employees.

They offer need-based scholarships to their HS employees who go to college.

They hire cheaper, more manipulable employees, you mean.

[Anonymous]

College scholarships for employees.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Their food is not good. Popeye’s is so much tastier and places like Roaming Rooster are even better.

Popeye's and Roaming Rooster are more caloric and likely to trigger indigestion. CFA hits the sweet spot between bland and regret-inducing.

CFA gives me terrible stomach pain; always has.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I was thinking about it yesterday. CFA parking lot was full. Popeye near by was almost empty and only few years ago there were people in lines literally for hours to try Popeye spicy sandwich!!!!

CFA doesn't need gimmicks - like the Popeyes sandwich - which isn't sustainable

What is gimmicky or unsustainable about the chicken sandwich at Popeye’s?

[Anonymous]

Anonymous wrote:It's tasty and fast and efficient. Love the lemonade.

Those are my reasons exactly. It’s our most frequent road trip lunch.

[Anonymous]

For us it's the gluten free chicken nuggets. Most other fast food places are woefully short on GF offerings.

[Anonymous]

How has nobody brought up CFA's homophobia yet?

[Anonymous]

Chick fil a franchise has a different model compared to other fast food place - the “owner” of the location has to commit to actually running the place full time. It’s actually very interesting:

https://www.entrepreneur.com/franchise/5-things-you-need-to-know-before-investing-in-a-chick-fil-a/307000