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Reply to "Why Chick-fil-A is successful"
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[quote=Anonymous]When I go to my local Chik-fil—A, it’s well staffed and well run. You can see every employee working. They’re trained in how to provide good customer service. You only have a long wait for your food if they’re packed. When I go to my local Popeyes, it’s chronically understaffed, and yet, the teenagers up front seem to spend an inordinate amount of time standing around, like they’re not sure what they’re supposed to be doing. I rarely see an adult there. There’s NO effort to give customers a positive experience. It takes a long time to get the food.[/quote]
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