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Spin Off Best Customer Service of 2010
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Anonymous
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Nordstrom
Pottery Barn |
Anonymous
| Sheehy Mazda - the only car dealership I visited that did not resort to lies, last-minute exceptions and high-pressure salesmanship. |
Anonymous
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Nordstrom
Land's End LL Bean Zappos Freedom Carpet Cleaning Dan and Bryan's Christmas Trees Jordan Kitts Music |
Anonymous
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Endless.com
Cox Communications |
Anonymous
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I'm gonna get flamed for this but...
Lexus of Rockville sorry, tis true |
Anonymous
| What did these places do that made their CS exemplary? |
Anonymous
| Perfect Fit Shutters and Blinds. |
Anonymous
| I got very good customer service this month when I ordered some shirts on sale from Mini Boden. One of the shirts wasn't available so they sent me a letter and a gift certificate for a future purchase for $20. |
Anonymous
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Foggy Bottom Trader Joe's. DS has a food allergy and they always call Head Office to get more info on their products for me.
Zappos. Although they always seem to do something wrong and send me a $20 credit. I've now received more in credit than I've spent with them. |
Anonymous
Usually, great customer service means fixing problems quickly and without hassle. A service or job well done and/or an excellent product at a fair price w/ informed and friendly, helpful employees. Timely service. (Freedom Carpet, Jordan Kitts, Dan and Bryan's) All of that AND easy returns (Nordstrom, LLBean, Land's End and Zappos) Often, it can mean a company does all this and then goes out of its way to solve your problem or get your what you want....well above and beyond whatever you might have expected them to do. This happened to me a few years ago when a company (and I wish I remembered who it was) installed our home theater speakers and there were all kinds of problems they couldn't predict. The guys did SOO much more than they had to, without charging me any extra. And spent HOURS getting it just right. It was way beyond the simple install we had all expected and that I had paid for. And they were on the phone with the scheduler the whole time so they could dispatch someone else to these guys appts. They were awesome. I'm going to try to remember who that was now. |
Anonymous
To the PP who asked for specifics: Endless. FREE next day shipping (yes, even during Christmas rush), and FREE next day return if there is a problem. Credit was back on my card within 5 business days. I was floored. I'm still waiting for a credit from Ann Taylor, almost 60 days later. Cox has the friendliest and most polite reps I have ever encountered. The fact that they know what they are doing is just gravy. Every time I called, I got a live person within 2-3 minutes, my issue was resolved with one call and once I even got a credit for something I didn't feel was their fault, just a timing issue. Awesome! |
Anonymous
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llbean (fixed a 10 year old coat and mailed it to me at no charge)
amazon (very responsive to complaints, issued credits easily) lord and taylors (still great about returns) |
Anonymous
| Marriott - always great service at any of their brands. |
Anonymous
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Window Universe (great prices, low pressure sale, installed a quality product when they said they would for the price they promised)
Lands End and . . . mock me if you must, but Mary Kay!! |
Anonymous
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the usual suspects:
Nordstrom Lands End LLBean also Ourisman Honda Bethesda Amazon --item broke during shipment. They sent out new item overnight and didn't require that I send original back. Capitol medical Group Zulily (item although technically a final sale was defective. They credited me $10 for my trouble and refunded my credit card in full that day). |