Is trying to get late checkout always such a drag?

[Anonymous]

I don’t request it often and when I did I remember getting a definitive yes or no at least on the second try (they’d say ask us in the morning and then they’d tell me).
This time?! Asked them the night before, was told to ask again at 6 am (was made to believe it was important to do it early). I phone in and they tell me they won’t know before 8 am. Wtf.

[Anonymous]

To add I have a “status” with them but not top tier.

[Anonymous]

The issue is, the hotel has no way of knowing when other guests will be checking out or checking in, and they have to have time to clean the rooms in between. If they give too many people late check out, then all the people who want early check in the next night will not get it, if they have high occupancy.

We are working on ways to make this more digital and automated in my large hotel company. (Hilton, Marriott, choice, etc)

[Anonymous]

Anonymous wrote:The issue is, the hotel has no way of knowing when other guests will be checking out or checking in, and they have to have time to clean the rooms in between. If they give too many people late check out, then all the people who want early check in the next night will not get it, if they have high occupancy.

We are working on ways to make this more digital and automated in my large hotel company. (Hilton, Marriott, choice, etc)

I always thought the issue was leaving the staff idle when they run out of rooms to clean when they could be sent home off the clock when they finished. Why is early check in for people who aren't there yet prioritized over late checkout for people who are there?

[Anonymous]

At Marriott, I rarely have an issue with ~2 hours of late checkout. I am life Platinum, which is mid-tier status.

How late do you want to checkout?

[Anonymous]

Anonymous wrote:

Anonymous wrote:The issue is, the hotel has no way of knowing when other guests will be checking out or checking in, and they have to have time to clean the rooms in between. If they give too many people late check out, then all the people who want early check in the next night will not get it, if they have high occupancy.

We are working on ways to make this more digital and automated in my large hotel company. (Hilton, Marriott, choice, etc)

I always thought the issue was leaving the staff idle when they run out of rooms to clean when they could be sent home off the clock when they finished. Why is early check in for people who aren't there yet prioritized over late checkout for people who are there?

Just check out on time. You seem like a Karen.

[Anonymous]

Sounds like no one wants to take the responsibility for approving it.
We are vrbo owners and we never do late checkouts in the summer because of tight turnaround. In the off season we offer it all the time though.

[Anonymous]

Unless you have the highest status, it’s is nearly impossible these days. Some hotels allow you to purchase late checkout though.

[Anonymous]

I have status with Hilton and it’s never been an issue.

[Anonymous]

Anonymous wrote:Unless you have the highest status, it’s is nearly impossible these days. Some hotels allow you to purchase late checkout though.

I’ve never had an issue with Hilton or IHG and I only have mid tier status and even that was only because I have their credit cards.

[Anonymous]

Anonymous wrote:Just check out on time. You seem like a Karen.

I'm not OP, but it's a published perk of having elite status for some chains. How is that being a Karen?

[Anonymous]

I have never asked. Most hotels I’ve been too since Covid seem to have major issues getting the housekeeping done, so, I’m sure late checkouts make that worse.

[Anonymous]

Ime it’s about fifty fifty whether they agree to late check out in advance or make you call morning of

[Anonymous]

Anonymous wrote:The issue is, the hotel has no way of knowing when other guests will be checking out or checking in, and they have to have time to clean the rooms in between. If they give too many people late check out, then all the people who want early check in the next night will not get it, if they have high occupancy.

We are working on ways to make this more digital and automated in my large hotel company. (Hilton, Marriott, choice, etc)

Op here. It’s a large chain yes. I understand but what got me miffed is they jerked me around with what time they are able to tell me. And then I got a measly hour (and got laughed at for asking for more initially, as a response to how much time I wanted).
Just tell me what time to ask and how much you can give me max.

[Anonymous]

Anonymous wrote:At Marriott, I rarely have an issue with ~2 hours of late checkout. I am life Platinum, which is mid-tier status.

How late do you want to checkout?

It’s another chain and they only gave me an hour (I asked for 3 when prompted and got basically laughed at)