Amazon Fresh scam?
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Anonymous
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Is there any actual way to get to a human or an email at Amazon customer service? I got a message to my email this morning that I had shopped at Amazon Fresh in Silver Spring this morning and confirming that I made a 42$ transaction. I did not--and I tried to call the customer service number in the email and they say they couldn't find the order #in their system which was bizarre. Then mid-way through the 15 minute customer service call, the "supervisor" hung up on me, and didn't call back again, but I received a message that they concluded that there was no fraudulent transaction.
I'm not sure if this is some bizarre phishing scam I've fallen for (I can see the transaction in my Amazon account), and I would like to avoid doing another 20 minute call to Amazon's useless customer service if I could just forward the emails with the order numbers to a legit customer service email. Do I just do a chargeback via my credit card and say I tried to report the transaction? I'm not even in Maryland today, so this was clearly fraud. |
Anonymous
| Next time contact them in the chat and ask for a rep. I get the best customer service there. Never once been disappointed. |
Anonymous
Are you joking? They're terrible via chat too. I have them in writing saying that my already package would arrive in 1 business day, and when I called back a day later because the package didn't arrive, with that in writing, I was told that the chat was not a valid form of committment for delivery dates. |
Anonymous
| Do you see it on your account or credit card. |
Anonymous
yes, with an order number and time stamp and everything, but the amazon customer service reps insisted it wasn't there. if it's a phishing scam, it's the most elaborate one I've ever seen. |
Anonymous
Amazon Fresh, for me anyway, only has a customer service phone option. And with the Amazon phone reps, it can really be hit or miss. |
Anonymous
But if the OP can see it in her Amazon account, it means the chat option on the Amazon website will work for her. |
Anonymous
I'm the OP, I can see the order, and the only option for this fraudulent Amazon Fresh transaction is a "call me" button (which I did, which resulted in a fruitless conversation with the the people who are either the most incompetent customer service representatives ever or some elaborate phish). Chat would work for the regular Amazon stuff I buy, but is not an option for this fraudulent order. |
Anonymous
| Sounds like a scam. |
Anonymous
| so the scammer gets a transaction to show up on Amazon's internal systems, and push out an email that it happened? But your CC is not charged? Sounds like wires crossed and not a scam. Who is benefitting? |
Anonymous
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So is your credit card actually charged for this?
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Anonymous
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Amazon scammed me recently twice charging me back for cancelled orders 6 weeks later.
Haven't bough on there since. Maybe stop shopping there too OP. No problems since. |
Anonymous
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Never use email.
Look online at your account. Get customer service from there. Check your payment mechanism to see if there was a charge. There are phishing scams Amazon is warning about. |
Anonymous
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Amazon does not have a call me button. That's a phisher. If you gave card info call company to get a new number.
Change your Amazon password. I got re-charged once for a returned item at WF. I saved the return receipt email and sent it in to cust service in chat. Problem solved. |
Anonymous
| Did you check your credit card? |