Airbnb host said we broke the glass stove

[Anonymous]

When I got the notification this morning (we checked out Friday) I thought it must be coming from third party/scammer become I had no awareness of the problem when we checked out. They are asking for 700 to replace the stove. It was a small place and I would have noticed. Or at least definitely noticed when it happened. But how? I have a glass top stove at home and they are pretty tough. They don’t simply shatter, even when accidentally leave a burner on or bang my heavy cast iron on it. I really, really don’t believe we did this damage.

If I decline to pay, can they make me pay for it anyway?
Or will I simply be banned from Airbnb forever?

[Anonymous]

Doesn’t one of the fees include some sort of insurance?

[Anonymous]

From what I can see, it’s more of a cancellation or booking problems, not property damage.

[Anonymous]

Airbnb has a really good customer service department. Call them and explain the situation and dispute the charge. I always take pictures when I leave an Airbnb to show that we left it in a clean condition. But, they can walk you through a resolution, check that this person hasn’t been pulling this scam on others, and help you navigate the insurance. Most likely you will not have to pay if you stick to your guns. The host has some insurance though Airbnb. It could have been their cleaners that dropped something. Never pay outside the platform and send money directly to the host. That is definitely a scam.

[Anonymous]

I wish we had taken pictures, but nothing like this has ever happened to me before so I didn’t think to do it. I may do it going forward, but I guess I’d have to take a lot of pictures to cover every possible thing that could go wrong.

[Anonymous]

“They are asking for 700 to replace the stove.”

Are they asking through text & not the AirBnB app? If so ignore ignore.

[Anonymous]

Deny everything. If they write a bad review of you, it’s not too hard to get it removed from your profile. Don’t give the hosts a dime.

[Anonymous]

Did they send a photo of the broken stove to you?

[Anonymous]

Anonymous wrote:Airbnb has a really good customer service department. Call them and explain the situation and dispute the charge. I always take pictures when I leave an Airbnb to show that we left it in a clean condition. But, they can walk you through a resolution, check that this person hasn’t been pulling this scam on others, and help you navigate the insurance. Most likely you will not have to pay if you stick to your guns. The host has some insurance though Airbnb. It could have been their cleaners that dropped something. Never pay outside the platform and send money directly to the host. That is definitely a scam.

This has not been my experience at all, but good luck!

[Anonymous]

Just say you prefer to handle it through Airbnb and ask them to have air bnb contact you.

[Anonymous]

Once a stay is over, that stay is over.

[Anonymous]

Remove cc payment info from your account immediately.

[Anonymous]

Ignore. When you choose to be an STR host vs LTR host, you voluntarily take on the risks that come with not vetting guests on an in-person tour like you would for an LTR.

[Anonymous]

Did they make a claim through AirBNB or directly to you? If it was direct its a scam and I would not engage and just respond something like "please contact me through official AirBNB channels." If its through Airbnb then there is a process where you can reject the claim and provide your own justification and airbnb will decide.

A few years ago we had a host claim we caused a bunch of damage that was false. We provided a written response and it helped that we had mentioned a few of the issues in our review prior to the owner's claim. AirBNB sided with us but the whole thing made me so angry I haven't book another one since. I only book through established rental agencies.

[Anonymous]

Anonymous wrote:Once a stay is over, that stay is over.

That doesn't release the guest from responsibility for damages. I agree that this particular situation sounds like a scam, but it isn't as if an owner has no recourse if a guest causes harm to the property.