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Travel Discussion
Reply to "Airbnb host said we broke the glass stove"
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[quote=Anonymous]Did they make a claim through AirBNB or directly to you? If it was direct its a scam and I would not engage and just respond something like "please contact me through official AirBNB channels." If its through Airbnb then there is a process where you can reject the claim and provide your own justification and airbnb will decide. A few years ago we had a host claim we caused a bunch of damage that was false. We provided a written response and it helped that we had mentioned a few of the issues in our review prior to the owner's claim. AirBNB sided with us but the whole thing made me so angry I haven't book another one since. I only book through established rental agencies. [/quote]
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