Mt Prospect in North Potomac

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Toll Landscape offer sprinklers, deck, patio, low voltage lighting, backyard landscaping, etc.

Wait, what? We were never told about this at. all.

Yeah, but it’s not cheap

I don't know why they make it so damn hard to give them money.

They also do string lights and can make sure the outlet outside is at the right height for them. The things they don’t tell you unless you ask... 😂

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Toll Landscape offer sprinklers, deck, patio, low voltage lighting, backyard landscaping, etc.

Wait, what? We were never told about this at. all.

Yeah, but it’s not cheap

I don't know why they make it so damn hard to give them money.

They also do string lights and can make sure the outlet outside is at the right height for them. The things they don’t tell you unless you ask... 😂

OH FOR F'S SAKE

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Toll Landscape offer sprinklers, deck, patio, low voltage lighting, backyard landscaping, etc.

Wait, what? We were never told about this at. all.

Yeah, but it’s not cheap

I don't know why they make it so damn hard to give them money.

They also do string lights and can make sure the outlet outside is at the right height for them. The things they don’t tell you unless you ask... 😂

We wanted to add exterior junction boxes for more outdoor lighting in the porch and outside of the outdoor living space and was told there wasn't an option.

[Anonymous]

Anyone know what Grade is the Bevel subway tile? What colors come in that?

[Anonymous]

I think it's a Level 1 and saw white and a sand color.

Anonymous wrote:Anyone know what Grade is the Bevel subway tile? What colors come in that?

[Anonymous]

Anonymous wrote:I think it's a Level 1 and saw white and a sand color.

Anonymous wrote:Anyone know what Grade is the Bevel subway tile? What colors come in that?

Thanks you!!! so many, decisions.

[Anonymous]

No problem, this process with the Design Center is totally overwhelming, I get it! Tip that worked for me... I used Houzz to collect ideas, had a mood board of colors I liked, and made notes of the type of look I wanted to achieve. The designer was then good about showing us options that matched the look.

Anonymous wrote:

Anonymous wrote:I think it's a Level 1 and saw white and a sand color.

Anonymous wrote:Anyone know what Grade is the Bevel subway tile? What colors come in that?

Thanks you!!! so many, decisions.

[Anonymous]

Anonymous wrote:I think it's a Level 1 and saw white and a sand color.

Anonymous wrote:Anyone know what Grade is the Bevel subway tile? What colors come in that?

Yup, for us it was just the one level bump-up from the base. We’re really pleased with it though.

[Anonymous]

Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

[Anonymous]

Anonymous wrote:Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

We had to raise it ourselves, but we’re already firmly in the camp of wanting to pick our own out and bring it in. They told me their selection was limited anyways.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

We had to raise it ourselves, but we’re already firmly in the camp of wanting to pick our own out and bring it in. They told me their selection was limited anyways.

We're in the same boat as you...but it’s crazy that they don’t even bother offering it. Some folks would probably want to do pendants or scones through Toll. Feels like they don’t know how to run a business which makes me question the whole process based on the feedback others have provided.

[Anonymous]

For the Orchard, the only hanging lights included are in the breakfast and dining rooms. All the other light options were recessed. There are so many beautiful light fixtures on amazon and Wayfair, etc. that you won't need to pay for their markup.

Anonymous wrote:Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

We had to raise it ourselves, but we’re already firmly in the camp of wanting to pick our own out and bring it in. They told me their selection was limited anyways.

We're in the same boat as you...but it’s crazy that they don’t even bother offering it. Some folks would probably want to do pendants or scones through Toll. Feels like they don’t know how to run a business which makes me question the whole process based on the feedback others have provided.

Yeah, we’ve been really frustrated and even angry at times. Wish I would have just listened to all the bad reviews and avoided signing a K with them. It’s maddening to be spending this much money and get such poor customer service. I’m just worn out at this point, which is perhaps their goal.

The design center team, however, has at least been more responsive than the sales team. They’ve been awful.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Did anyone actually get to lighting while at the design center? The new location doesn’t have any lighting options and it’s so disorganized to have to look at a website on a small computer to decide...they should send all options to us in advance...no clue why they make this hard on the customers!

We had to raise it ourselves, but we’re already firmly in the camp of wanting to pick our own out and bring it in. They told me their selection was limited anyways.

We're in the same boat as you...but it’s crazy that they don’t even bother offering it. Some folks would probably want to do pendants or scones through Toll. Feels like they don’t know how to run a business which makes me question the whole process based on the feedback others have provided.

Yeah, we’ve been really frustrated and even angry at times. Wish I would have just listened to all the bad reviews and avoided signing a K with them. It’s maddening to be spending this much money and get such poor customer service. I’m just worn out at this point, which is perhaps their goal.

The design center team, however, has at least been more responsive than the sales team. They’ve been awful.

Wow! We thought design center was a problem, but didn’t have any issues with sales team. Did you do Windmill or Orchard/Hamlet? We did Windmill and have been very happy with the team. Design center was a mess though

[Anonymous]

A 3-D walk thru of the Design Center at Mt. Prospect is now available. It was nice to take a quick peek at some available options while we wait for our appointment.

https://www.tollbrothersdesignstudio.com/studio-locations/md/columbia