Anyone else have a bad experience with Photo Affections?

[Anonymous]

They tax your shipping, even though I live in Florida. They do it by adding the shipping price to the total price and THEN taxing that....

[Anonymous]

I bought an Amazon local coupon for 40 'photo cards'. Turns out these are not cards, just photos on card. Not only was this a rip-off but the website was really user-unfriendly. It was incredibly difficult to get my photo to fit in their dimensions. Don't bother- they suck

[Anonymous]

WARNING: SIMPLY TO IMPRESS is the same company as PHOTO AFFECTIONS! (they have a deal going on Living Social right now, I was shocked at the potential rerun!)

Make no mistake, they are the same exact call center too. I know because they goofed on their email to me and when I called them out on it they said they have several companies.

Remember when Photo Affections said their phone was down? LIES since I called Simply to Impress and they answered the phone and was able to look up my account and order placed with Photo Affections. Didn't make any difference though, still didn't get my cards till too late.

[Anonymous]

I just had a bad experience with them. Apparently, they offer no way to delete your online account, or edit your address (unless you place an order). I called tech support, and the person even asked their manager -- and NOPE, no way to remove my online account. The person on the phone stated "I've never been asked this before" ... umm ...

I think this is very weird, and have never encountered such a bogus 'limitation' in an online application.

[Anonymous]

I always hD good luck w photo affections and their customer service has been very good. This year I did have a surprise when I received a card back requesting .21 cents more for postage. I mailed out 50 cards and was worried that 50 cards would be returned. There was no reminder that extra postage would be required for SQUARE CARDS. Now I know but how embarrassing to have 50 people be charged extra postage because the sender shortchanged the Postal requirements. BP

[Anonymous]

PHOTO AFFECTION SCAM... nothing in life is free! knowing this we pay $9.99 to ship 85 pictures which weighs .001 lb per picture. So .85 lb which is 13.6 ounces. for every .49 cent stamp you can ship 1oz via USPS. Doing the math shipping at most should only cost $6.66 PLEASE don't make the same mistake I did and pay the extra $1 for "expedited" shipping with a 4 to 7 day delivery as Im going on day 9 and still no pictures! this company is ripping people off at the rate of $3.33 an order or $4.33 for "faster shipping" which you may think owell that's not even $5 but lets say they have 1000 customers a month now the numbers change and we see the big picture! buyer beware!

[Anonymous]

I had a serious problem with photo effections I sent 5emails in one day today to Natalie n custom servicen they refuse to reply bk to me my pics were to b here by 10 then they said 12 today 22 n still no pictures I have in voled better business buera n a lawyer n I'm filing charges n going to shut them down it is a app to scam people for their money n they produce no product.

If y'all interested the claim charge you can get them on is

( felony misrepresentation to sell a service n no product to committee a felony scam n imbeselmen

This company is a fraud n thieves n im closing it down n having natalie n john arrested


Again they answer no emails n no calls n steal your money.


t.virginia

[Anonymous]

Their products are sub par compared to shutterfly and snapfish. Plus their customer service is non existent. Been getting hourly emails to reorder the faulty cards I received.

Bought a deal on living social. Never again. Buyer beware. Spend twenty bucks more at a big national online photo retailer. You get what you pay for.

[Anonymous]

Anonymous wrote:Try Minted -- I've had two great experiences with them.

Do you have a number for photo affections?

[Anonymous]

I'm glad I saw this. Saw a deal on groupon but I'll pass.

[Anonymous]

I just got my photo cards. Did the groupon deal then spent $30 more. I can't say how they look. I opened the box and pulled the picture box out and along the bottom of both boxes were bugs. Suspicious looking bugs!! Now I'm disinfecting my house. Do not order!!! Wish I would've read reviews before!!

[Anonymous]

Purchased a groupon for my Christmas photos, paid almost $50 so not inexpensive. I created my card, with 4 photos inside, had to do some reworking of the photo so our whole family was completely in photo. Each photo has a red border around picture, received cards and the whole left side of card is cropped off. My son is completely missing from out family photo. I told customer service I went back online to see if there was something I did wrong, I recreated the card and our family is completely inside of the borders. She stated that the borders are only on 2 of the photos the other 2 will not have complete borders. I told her that makes no sense because the 3rd photo had 3 sides of the border and the 4th picture only has 2 sides of the border, she said it was supposed to be that way for the asthetic. Bullshit!! That is crazy!, she said they could rush a reorder for a discounted rate of $60. I have been making cards, I make multiple calendars and do photo books for over 10 years, this is the worst product I have ever ordered. Extremely disappointed!!!

[Anonymous]

Yes! Just had a horrible experience. After spending way too much time on a clunky website full of errors (like deleting my card after I was already finished), I was finally able to order (and I own an online marketing firm, so am very computer-savvy...it was not user errors causing the issues). The cards never arrived, so I checked into it. Some how my ordered had been deleted (though I did have a confirmation). I re-ordered, paying an extra $15 for 2-day shipping. It's been almost a week and still no cards. I called to ask for a refund since the cards won't make it before Christmas, and was put in a "We'll call you back" list. They called back...with an auto-message saying "Sorry. There are no agents available to call you back at this time." Don't use them!

[Anonymous]

Try Minted - love them. Ordered Christmas cards from PhotoAffections this year and had a TERRIBLE experience. Customer service was dreadful, borderline insulting. Our order was incorrectly printed, missing cards, stamp service was unfulfilled. The rep offered a $15 refund (on a hundred dollar order,) because "if you have to stamp them yourself, we feel that covers your time." BBB gives them 1.5 stars - wish I had checked before ordering.

[Anonymous]

I am in the process of trying to use Photoaffectiosn for my wedding announcements. I put quite a bit of work into getting the announcement just right only to receive a note that the photos did not come through when I placed my order. This seems pretty bad for a company whose entire product revolves around taking your pictures and making a card or gift out of them. Who can their system be set up to allow photos not to transfer from design, to cart, to purchase? I am now trying to upload those photos again through their internal system (including a detailed description about where each one belongs and how it should be cropped to fit the provided format) only to find out it is experiencing issues and will not take the submission of my photos. Customer service has requested that I email them the photos with the verbiage about placement for each one. The amount of time this process is taking is not reasonable. If Photoaffections wants to remain in business as an online photo card designer and retailer, then they need to update their technology to avoid these snafus. Although their templates are superior to their competition, the time suck of this process will keep me from ever doing business with them again. I would not recommend using Photoaffections for any project.