What happened to basic Customer service? Is it gone forever?

[Anonymous]

Anonymous wrote:

Anonymous wrote:It's hard to deny that people are friendlier in other areas of the US. So many here are downright hostile and act like they hate their job.

Rudeness begets rudeness, though. I've witnessed customers acting horribly, too.

It's the surly, hostile attitude combined with incompetence here that gets me. I'm from NYC originally, I don't really need everyone to kiss my ass and pretend they're just delighted by my presence, but I do expect them to do their job and do it with some baseline level of efficiency.

Same everything, I'm also from NY. I wish people could just to the job their paid for. This is not happening and widely accepted as fine.

[Anonymous]

Anonymous wrote:

Anonymous wrote:From the pharmacy, to the doctors offices, to calling my ISP when the internet is down, What the actual crap has happened to any customer service? I don't mean being treated like the Queen of England I mean like people doing their basic job requirements. What has happened? HOW are they getting pay checks for not doing the work? If I just stopped my job I'd be fired pretty quickly.

If customers revolt, leave businesses will regular (not great, just basic) CS come back or is this permanent? How are these companies functioning? I just can't wrap my brain around this. Maybe this is mostly an issue where I live I don't know. It's so bad.

People re friendly and do chit chat with their waitstaff, check out person, greeter, or show owner in other parts of the country.

People here are doomsday and wallowing in negativity and catastrophizing.

If this is your opinion of people here, then you fit right in.

Personally, I find people nice and mean everywhere. I have met plenty of nice people here at the DMV and plenty of mean people outside of the DMV. It is not local specific. People or people everywhere. That said, I think social media has impacted how people treat others. People talk ugly on the Internet because they are anonymous and that has spilled over to real life. Ugly breeds ugly.

[Anonymous]

Most customer service people are making minimum wage, and they just don’t get paid enough to care. They can get a new job tomorrow somewhere else if they quit the one they have, or are fired.

I mean, just spend 10 minutes in line at any pharmacy. It is torture. Every single person in line is having a problem of some sort, and the pharmacist tech usually have very little power to fix it…. Sorry customer, your insurance doesn’t cover what your doctor prescribed. No, the tech can’t just change it to something else, that’s something your doctor has to do. Yelling doesn’t change it.

[Anonymous]

Anonymous wrote:From the pharmacy, to the doctors offices, to calling my ISP when the internet is down, What the actual crap has happened to any customer service? I don't mean being treated like the Queen of England I mean like people doing their basic job requirements. What has happened? HOW are they getting pay checks for not doing the work? If I just stopped my job I'd be fired pretty quickly.

If customers revolt, leave businesses will regular (not great, just basic) CS come back or is this permanent? How are these companies functioning? I just can't wrap my brain around this. Maybe this is mostly an issue where I live I don't know. It's so bad.

Aside from family members you live with (spouse, kids, parents, siblings, extended family or a non-related roommate), try talking to neighbors to get human-human talk. That's all you've got now in a world of chats, text, AI and the next new tech.

[Anonymous]

Anonymous wrote:

Anonymous wrote:From the pharmacy, to the doctors offices, to calling my ISP when the internet is down, What the actual crap has happened to any customer service? I don't mean being treated like the Queen of England I mean like people doing their basic job requirements. What has happened? HOW are they getting pay checks for not doing the work? If I just stopped my job I'd be fired pretty quickly.

If customers revolt, leave businesses will regular (not great, just basic) CS come back or is this permanent? How are these companies functioning? I just can't wrap my brain around this. Maybe this is mostly an issue where I live I don't know. It's so bad.

Aside from family members you live with (spouse, kids, parents, siblings, extended family or a non-related roommate), try talking to neighbors to get human-human talk. That's all you've got now in a world of chats, text, AI and the next new tech.

You could probably chat with a human at your hair salon. Maybe that's why those customers are soooo talkative. Or at a dentist office when the dentist or hygienist seem to ask you questions just as they stick something in your mouth preventing you to answer their question. it's their thought that counts I guess in trying to start a human human conversation.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Learn to leverage the chat feature thats the new way forward, I've gotten a lot of stuff done w/ it. Sometime even AI will give me exactly what i want which is often a refund.

You must be an exec if you use the term “leverage”. Horrible word. Maybe you can write a post using the word “synergy”.
Chat bots are generally useless and are only capable of basic things. Most times they tell me you need to talk to a person.

+1. The current cust servicechatbots spit out information you could easily find using google. If you want something that costs the company eg. a refund they make you go through a human gatekeeper.

[Anonymous]

Anonymous wrote:Most customer service people are making minimum wage, and they just don’t get paid enough to care. They can get a new job tomorrow somewhere else if they quit the one they have, or are fired.

I mean, just spend 10 minutes in line at any pharmacy. It is torture. Every single person in line is having a problem of some sort, and the pharmacist tech usually have very little power to fix it…. Sorry customer, your insurance doesn’t cover what your doctor prescribed. No, the tech can’t just change it to something else, that’s something your doctor has to do. Yelling doesn’t change it.

They aren't making minimum wage at the pharmacy counter.

[Anonymous]

Anonymous wrote:

Anonymous wrote:People are robots now. They don’t really listen and aren’t curious to solve problems.

The medical front desk is the most bizarre to me. Why can they not be bothered to be friendly? Almost all of them act like it the most miserable job in the world. Is it?

Yes, it is. I did it after college before graduate school. Patients are angry at their insurance coverage but have zero understanding of their coverage. Doctors always run late because patients run over their allotted 15 minutes. Patients then get angry at the front staff about the doctor running late. Most doctors are high maintenance c**ts. Yes, this job and retail were the worst jobs ever!

The patients who read the contracts carefully are the ones who are angriest about the fraud health insurance companies commit. And now that UHC is in the news, consumers are learning more about how it denies coverage that its customers pay for.

[Anonymous]

It's been gone for a while. Get over yourself Op.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It's hard to deny that people are friendlier in other areas of the US. So many here are downright hostile and act like they hate their job.

Rudeness begets rudeness, though. I've witnessed customers acting horribly, too.

It's the surly, hostile attitude combined with incompetence here that gets me. I'm from NYC originally, I don't really need everyone to kiss my ass and pretend they're just delighted by my presence, but I do expect them to do their job and do it with some baseline level of efficiency.

+1
I don't care about friendliness but we really need to call out the incompetence. I actually don't think people should have dignity or a living wage if they are literally running the clock to get a paycheck and not doing a minimum of satisfactory work.