Capital One 360 dispute
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Anonymous
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My debit card was used fraudulently on 2 paypal transactions. Capital One 360 was quick to refund my account, but on the second charge they reversed their initial decision and had re-withdrawn the money from the account.
Both fraudulent transactions had "PAYPAL" on the transaction info. One said "PAYPAL UBER" and the other said "PAYPAL CENGAGLEAR." I did not tie either my capitalone account or paypal to my uber account, so this alerted me to the fraud. As for the second one, I had never heard of them, didn't recall a charge on that day, and I've never heard of "CENGAGLEAR." I called paypal and looked at my paypal transaction history for the last month, and NONE of my transactions matched either the amount or the vendor name in the past year. I don't even have my debit card linked to my paypal account. Now capital one doesn't want to put the money back into my account because apparently the vendor "had my address." I asked the rep for vendor information, and all he cold give me was that the vendor was based in Nebraska and a phone number. When I called the phone number, it was the number to paypal. And as I mentioned before, paypal has no record of ANY transactions with my account on that day. The rep said he couldn't put me in touch directly with the Dispute Team. I'm in the process of closing my Capital One accounts, and I cancelled my debit card. I don't feel safe keeping my money with them anymore. Out of principle, however, I was wondering if anyone here knows how I should escalate the dispute. Apparently, Capital One can't do anything more with the dispute, like reopen it. I have to wait for a letter from them to come in the mail, which gives reasons for why the dispute was not ruled in my favor, THEN apparently I need to call them again to figure out if the dispute can be reopened. WTF. What are my next steps? |
Anonymous
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OK first it wouldn't necessarily show up on your paypal account. Lots of online merchants take paypal and it doesn't show up on your paypal account.
Second, you need to not use a debit card. They aren't anywhere near as safe as a credit card. Debits are for withdrawing money at an ATM. I would call cap 1 and ask for more information regarding the merchant. Date, time, product ordered, address of merchant. |
Anonymous
I only use paypal to pay friends. I don't use it for online shopping or any other transactions. Yup, learned my lesson about my debit card. I cancelled my debit card. As for calling Capital One, the only info they could give me was that the vendor was located in Nebraska and their phone number. But when I called the phone number, it was a number for paypal. |
Anonymous
| and p.s. As I mentioned before, I did not tie my debit card to my paypal account. Capital One 360 confirmed that it was a debit card transaction. |
Anonymous
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why do you use capital one?
they have made their fortune of the backs of people paying exorbitant interest rates seriously. get rid of them |
Anonymous
| Have you tried contacting PayPal's Resolution Center? You have the user id for the transaction, the date, the amount, the card used for the charge, and your bank statement should also have a transaction number. That is more than enough for PayPal to track down the transaction for you. |
Anonymous
Also, I'll note that an organization I'm a member of uses PayPal to process membership payments and other activity fees. When I pay the organization through their website, it doesn't look like I'm using PayPal, just paying through the org's website, but PayPal is the backbone that actually processes the payments behind the scenes. So when it shows up on my billing statement, it shows up as a PayPal transaction even though I wouldn't have known I was paying through PayPal at the time. Same may be true if you recently purchased a good or service from a vendor who was using a credit card swipe device attached to their phone, they may have been using the PayPal service to process those payments. |
Anonymous
And because I keep forgetting these details, when I pay through these methods, the transaction doesn't show up in my PayPal account, because it never actually connected the transaction to my account, just to whatever card I used to make the payment. |
Anonymous
They used to be ING Direct. I'm in the process of closing my accounts. |
Anonymous
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*Update*
This is weird. I called paypal to find the transaction and to verify with them whether the number tied to the transaction was theirs. (remember I called it and it led me to an automated system that made it sound like it was paypal). They could not find the transaction anywhere on my account, but they found that the number was tied to an account holder. It was not a paypal number. They found the vendor on the system (it was locked down though for security reasons and they couldn't tell me if it was a merchant or a person), and they told me that if I got my old debit card number they would be able to look it up on their system by the debit card and transaction date/time etc. The debit card was my old one that had been cancelled 2 months ago when I disputed this whole thing initially. I called Capital One 360 to get my old debit card number (as the card had since been disposed of), and the rep on the phone told me that the dispute was resolved in my favor. The old rep I had talked to earlier told me that they would not be able to do anything with the dispute at this point or reopen it. But apparently, half an hour later, they ended up re-opening the dispute and crediting my account. I guess it's good I got my money back, but I don't really trust them at this point anymore. |
Anonymous
| I'm sure,you tried Googling the name associated with the charge, if not (why)...it is probably this. https://en.m.wikipedia.org/wiki/Cengage_Learning |
Anonymous
| Probably someone buying textbooks or online texts if it's from CENGAGE.. so a university student. Come into contact with anyone like that lately when your debit card may have been borrowed for af ew minutes? |
Anonymous
I must be one of the unicorns who has had a good experience with Capital One. They gave me a credit card about 8 years ago when I got my first job after college and no one else would because my credit was poor. My APR has always been really low below 8% (though I don't carry a balance) and they've never jacked up my APR nor treated me poorly. Issues get resolved quickly and easily. Though the APR on my second card from them that I got last summer has a higher APR than I wanted, it was the best reward card for me at the time. |
Anonymous
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I've never had this happen to me (thankfully), but the bottom line is that you've had fraudulent transactions debited from your account and you insist they are fraudulence, the bank needs to support you on this.
Lessons: 1. Join a credit union 2. NEVER use a debit card for day to day transactions. |
Anonymous
| I helped my DD in college dispute two fraudulent charges wth her Capital One debit card in October. Her money was pretty quickly refunded to her account. It didn't occur to me they might revisit their decision. |