Anonymous wrote:Another apology. At least they didn’t blame the vendor. Maybe they’re reading DCUM

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Dear Colleagues,
We are writing to apologize again for the issues many people encountered yesterday when attempting to log in to PDO. Last night, when PDO registration opened, as expected thousands of people logged on to register. Unfortunately, the system was not set to have the capacity to handle the volume of 6,000 staff. While the system did not shut down, it was only allowing 1,500 users at all times. As soon as we realized the problem, we increased the capacity. As staff members completed registration, the system allowed new users to register. The system was operating much like systems used to purchase tickets for concerts or other events. When a pathway opened, another user was able log on. When we realized there were people who were unable to log on, staff researched the issue and corrected it. We apologize for the confusion, anxiety, and frustration this caused.
We also understand there were some courses on certain dates that filled quickly. We recognize the need for adding additional sections based on requirements for certain roles. This afternoon additional seats were released to help create more spaces. As in past summers, it may not be possible for every person to receive their first choice for a training date and time. Staff will continue to monitor course enrollment, and where possible, create additional sections.
As of 7:00 a.m. this morning, overall there were 40,988 seats available in summer professional learning sessions, and 5,943 seats were filled. It is our goal to have as many staff members as possible be able to enroll in a course that supports their role and our students.