Shady Grove - what were they thinking

[Anonymous]

Anonymous wrote:Nope - the ridiculous email came from the team of women who went to a for profit, on line university to get an MBA.

The head of their office was the former office manager. Seriously - they didn't think to hire an MPH.

I'm surprised they aren't more diligent - this is DC - turn your head and you will see an attorney.

If anyone is up for a class-action - I bet we will get hundreds (if not thousands) of women.

I contacted the Washington Post with an email to a consumer reporter, asking her if she would be willing to expose the bad practice at what is supposedly a "medical" practice. I hope she will, this place needs to be held accountable.

[Anonymous]

I'd like to see Shady Grove do something more substantial for every person who got that e-mail than saying oops we goofed. I think this is standard practice for mass marketing screw ups but we'll see. For infertility patients Mother's Day is the WORST DAY OF THE YEAR and they need to never send a mass e-mail out on Mother's Day again. Especially not one that says, we're so sorry if you experienced a recent loss - between the lines they're saying: but not sorry enough to forego our marketing campaign today.

[Anonymous]

This is from the outfit that makes it crystal, excruciatingly clear that you can NOT ever ever bring children to their offices for appointments because it will be too tough on the waiting room patients.

[Anonymous]

The post should definitely run a story on this.

If the reporter posts their email address I will definitely write in. And I have emails to back up the pathetic business practices of SG.

[Anonymous]

Anonymous wrote:I'd like to see Shady Grove do something more substantial for every person who got that e-mail than saying oops we goofed. I think this is standard practice for mass marketing screw ups but we'll see. For infertility patients Mother's Day is the WORST DAY OF THE YEAR and they need to never send a mass e-mail out on Mother's Day again. Especially not one that says, we're so sorry if you experienced a recent loss - between the lines they're saying: but not sorry enough to forego our marketing campaign today.

This x 1000. It was bad enough that they sent it out incorrectly, but why send it at all? Between that and their incessant ads that play on my Pandora station, the marketing machine is out of control.

[Anonymous]

Anonymous wrote:The post should definitely run a story on this.

If the reporter posts their email address I will definitely write in. And I have emails to back up the pathetic business practices of SG.

I wrote to Caroline Mayer, who seems to do consumer reporting. Her email is [e-mail]. I haven't heard back but if she gets more than one email, it may make her more likely to do a story.

I also have emails backing up some very painful mistakes, and backtracking on the part of Shady Grove.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I'd like to see Shady Grove do something more substantial for every person who got that e-mail than saying oops we goofed. I think this is standard practice for mass marketing screw ups but we'll see. For infertility patients Mother's Day is the WORST DAY OF THE YEAR and they need to never send a mass e-mail out on Mother's Day again. Especially not one that says, we're so sorry if you experienced a recent loss - between the lines they're saying: but not sorry enough to forego our marketing campaign today.

This x 1000. It was bad enough that they sent it out incorrectly, but why send it at all? Between that and their incessant ads that play on my Pandora station, the marketing machine is out of control.

I totally agree. I'm so sick of getting their ads because I google fertility issues. And the radio, then the email list. . .

It's not like we forget that we don't have children. I can say 100% that no amount of advertising had any effect on my decision of clinics.

[Anonymous]

Anonymous wrote:I'd like to see Shady Grove do something more substantial for every person who got that e-mail than saying oops we goofed. I think this is standard practice for mass marketing screw ups but we'll see. For infertility patients Mother's Day is the WORST DAY OF THE YEAR and they need to never send a mass e-mail out on Mother's Day again. Especially not one that says, we're so sorry if you experienced a recent loss - between the lines they're saying: but not sorry enough to forego our marketing campaign today.

yup! the line they added clearly shows that they are actually aware that the email could be upsetting not only to one person (which itself would be enough) but some substantial number of people. but hey, why not send it anyway?

[Anonymous]

Is the Post email correct - just emailed her and it bounced.

[Anonymous]

Anonymous wrote:Is the Post email correct - just emailed her and it bounced.

Mine didn't bounce back, but neither have I heard from her. I just searched on Washington Post for a consumer reporter, and then used the email I found there. I can check later on to see if it's correct.

I clicked on her name and got this email: [e-mail]

I can't remember where I got the other, but I would love to know that others are emailing her.

I am going to forward my email to her at that address.

[Anonymous]

Jesus christ are people not allowed to make mistakes?! Sweet Lord, I sure hope none of you ever make a mistake and then have people repeatedly say over and over how horrible it was. Humans are not infallible.

[Anonymous]

Can you read? It's not the mistake that people are mad about. Why send it out in the first place knowing damn well it will reach at least one person who had a miscarriage and will be hurt by it on the worst day of the year for fertility patients.

[Anonymous]

This is a pretty weird story. I used to be a patient at SG, but, luckily, I don't receive any emails from them.

[Anonymous]

I unsubscribed from their emails, I'm sick of getting their marketing stuff and success stories.

[Anonymous]

Anonymous wrote:Jesus christ are people not allowed to make mistakes?! Sweet Lord, I sure hope none of you ever make a mistake and then have people repeatedly say over and over how horrible it was. Humans are not infallible.

You need to read what 17:40 said. Think about the thought process--we'll reach everyone who ever had a positive pregnancy test, never mind if it ended up in a loss, we'll just put a disclaimer on it. They couldn't even be bothered to properly sort their patients instead sent it out KNOWING they would reach people who had lost pregnancies.

Then, they sent it to the wrong list anyway.

Anyway, you sound like a Shady Grove staffer. You won't get fired, don't worry, the bar for competence is pretty low there. And nonexistent for compassion for patients, as you see.