why are medical receptionists so rude?

[Anonymous]

Where do you guys go???? I never had to deal with such attitude from rpmedical receptionists.

[Anonymous]

When did having a clerical job become an excuse for bad behavior?

[Anonymous]

Anonymous wrote:When did having a clerical job become an excuse for bad behavior?

You get what you pay for. If you have crappy insurance good luck finding a good medical group.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I've seen this in MANY practices. Foxhall obgyn stands out as being a particularly negative experience.

YES YES YES?! Kept me waiting for two hours to do first confirmation of pregnancy. I was throwing up in trashcans. Their excuse, "Well the couple before you had some questions?" For two 1/2 bleeping hours? I voted with my feet and changed practices that day.

Same here. Was new in town and they were the only doctor I had. Had a horrible UTI Sunday night/mon morning and showed up there first thing on a Monday morning. all I needed was a Rx and the medical receptionists treated me like crap.

You can't just demand antibiotics, no matter how obvious the infection.

Also, next time: Minute a Clinic for just such a thing.

[Anonymous]

Anonymous wrote:

Anonymous wrote:When did having a clerical job become an excuse for bad behavior?

You get what you pay for. If you have crappy insurance good luck finding a good medical group.

WTF are you talking about? The types of insurance a practice accepts have nothing to do with whether or not the receptionists are nice. Hope it made you feel better to get out your snobby, classist bullshit, though.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

You sound bitter. Go be a Walmart Greeter

NP here. Why are you such a bitch?

Why your momma such a bitch?

[Anonymous]

Because they hate their jobs.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

You sound bitter. Go be a Walmart Greeter

NP here. Why are you such a bitch?

Why your momma such a bitch?

I think that's enough screen time for you today, wee one. It's nap time now.

[Anonymous]

Anonymous wrote:I've seen this in MANY practices. Foxhall obgyn stands out as being a particularly negative experience.

I've been with Foxhall over a decade. And never had a problem with anybody but that nurse and she no longer takes calls. Perhaps it was you PP

[Anonymous]

Anonymous wrote:

Anonymous wrote:I've seen this in MANY practices. Foxhall obgyn stands out as being a particularly negative experience.

YES YES YES?! Kept me waiting for two hours to do first confirmation of pregnancy. I was throwing up in trashcans. Their excuse, "Well the couple before you had some questions?" For two 1/2 bleeping hours? I voted with my feet and changed practices that day.

What were they supposed to tell? Couple before you just found out the fetus is not viable and we reviewed options. I'm a foxhall patient and I'm glad your gone and thanks for taking your Selfish entitled DC attitude with you.

I know I keep one doctor 45 mins extra because my blood pressure went off the charts. Jeez people think.

[Anonymous]

Anonymous wrote:Because they hate their jobs.

True dat. But lots of folks who hate their jobs still provide good service and are not rude.

[Anonymous]

Anonymous wrote:
Because they hate their jobs.


True dat. But lots of folks who hate their jobs still provide good service and are not rude.

This. Of course, our society has changed so much that rude and nasty behavior is acceptable as long as you have an "excuse".

[Anonymous]

Medical receptionists can be real douchebags. So can patients.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When did having a clerical job become an excuse for bad behavior?

You get what you pay for. If you have crappy insurance good luck finding a good medical group.

WTF are you talking about? The types of insurance a practice accepts have nothing to do with whether or not the receptionists are nice. Hope it made you feel better to get out your snobby, classist bullshit, though.

HMO dr's don't make that much.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When did having a clerical job become an excuse for bad behavior?

You get what you pay for. If you have crappy insurance good luck finding a good medical group.

WTF are you talking about? The types of insurance a practice accepts have nothing to do with whether or not the receptionists are nice. Hope it made you feel better to get out your snobby, classist bullshit, though.

HMO dr's don't make that much.

Isn't the trade off better QOL and no need to build a clientele base or deal with running a medical practice?