why are medical receptionists so rude?

[Anonymous]

Anonymous wrote:because those who usually go into medical reception do it because there is nothing else for them to do....they are uneducated, bitter and angry and think the world owes them.

I have the same experiences as you do, and it is rampant. not matter how great the doctor is, the support staff are usually nasty and unskilled.

Hmmm...a bit of over thinking here. No one thinks the world owes them shit. They just have bad attitudes, are impatient and generally aren't good at customer service. Let's leave it at that and don't start in with that other lame BS.

[Anonymous]

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

You speak from a place of ignorance.

[Anonymous]

Anonymous wrote:Maybe it's you.

No, it's not you. They are sitting in a doctor's office, they are literally dying of boredom and there are no medical remedies whatsoever for their ailment.

[Anonymous]

Anonymous wrote:My kids are sick. Very. The last thing I need right now is a snobby attitude from the receptionist at the doctor's office.

Thanks for a space to rant.

Peace be with you.

Was this alexandria pediatrics by chance?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

You speak from a place of ignorance.

Really? Because some of us actually save lives on here. Answer the damn phone and be nice or get another job.

[Anonymous]

Doctors make the mistake of thinking they are gonna pay someone $8 and hour and have the person provide good customer service. NOT.

I have met so many rude medical receptionist, but then again I've met a lot of rude doctors. Maybe being around sick people makes folks rude.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

It is an extremely hectic and thankless job and I feel sad for my coworkers that were unable to work part time and go to school to get the hell out.

[Anonymous]

Some are super nice. It's just the nasty ones that stand out in our brains.

Our pediatrician had nice receptionists. But at Capital Women's Care there was one nasty lady. I tried to be extra extra nice to her. Like obnoxiously nice.

[Anonymous]

Lately I've only had really good luck with receptionists. I have worse luck with the nurse-gatekeepers. I'm fine asking questions to them, because the nurses I know personally are lovely, intelligent people who are up to date on their training. The nurses at my ped's office? Hmmm.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

You sound bitter. Go be a Walmart Greeter

[Anonymous]

Anonymous wrote:Lately I've only had really good luck with receptionists. I have worse luck with the nurse-gatekeepers. I'm fine asking questions to them, because the nurses I know personally are lovely, intelligent people who are up to date on their training. The nurses at my ped's office? Hmmm.

Me too. I was fired from being a patient I know the doctor doesn't know the whole story.
They were so incompetent they provided notice improperly. I was tempted to demand to speak with the doctor by threatening to report the improper notice to the AMA.
Ultimately, I figured if the doctor was dumb enough to believe them I don't want him as a doctor and feel safer with them working for him than at another doctor'a office.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

You speak from a place of ignorance.

Really? Because some of us actually save lives on here. Answer the damn phone and be nice or get another job.

Calm down; you're not one of them.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Over worked, poorly compensated, and poorly educated.

There is little money in those doctors' offices to pay support staff. Things are bad, look at your bils and see what the insurers pay these practices.

Overworked? They sit in a chair and take calls! Seriously strenuous work there.

They take calls from worried people that throw fits the minute they don't get their way because they or their children don't feel well. These appointments are made around doctors that double book themselves, mind you. They are then trying, in between these calls, to call and verify insurance. Have you ever called your insurance company to verify benefits? Do you realize how time consuming that is? Then if they're unable to, they must call back the patient and sort that out. In between the calls and everyone else's insurance. This is all between checking double booked patients in and out. Now between any of those tasks file those insurance claims. And at some point, be sure to have time to grab insurance checks from the mail and apply them to patient accounts. Then make sure you flag all the accounts whos claims were denied and resubmit or invoice the patient. Don't let the phone ring more than 2 times when doing this all, by the way, and don't leave someone waiting too long before you check them in or out. And that is all done between getting random requests from the doctor such as refilling, restocking, cleaning, filing, changing - really anything - from an unappreciative doctor/boss that gives a 30 minute lunch, pays a pittance of $8 an hour and ironically enough do not provide health insurance to take care of themselves or their families.

You are out of your mind if you think all medical receptionists/clerks do is sit around taking phone calls.

You sound bitter. Go be a Walmart Greeter

Why would I do that? I went to school and got a degree and have a great professional job now. I simply offered insight to those that may not understand the logistics of a medical front desk.