Whole Foods friendship heights - fraudulent charges

[Anonymous]

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

Understood, but when I worked in retail I had to open my purse/bag to a manager before I left.

[Anonymous]

This has happened to me a lot at Whole Foods, too.

Sometimes it seems to be honest human error but I have suspicions as well.

[Anonymous]

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

What? The cashier gets off work a puts 3 oranges in her purse and walks out? They have security cameras and undercover security on the floor, how are they going to manage to take their haul out of the store every day? I'm sure some oranges or expensive sea salt aren't worth losing your job over.

I'm sure this is human error/over sensitive scanners.

[Anonymous]

Anonymous wrote:

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

Understood, but when I worked in retail I had to open my purse/bag to a manager before I left.

Or the cashier can issue a "reimbursement" for the three oranges and pocket the money. (Good internal controls should prevent this but I've noticed issues around town.)

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

Understood, but when I worked in retail I had to open my purse/bag to a manager before I left.

Or the cashier can issue a "reimbursement" for the three oranges and pocket the money. (Good internal controls should prevent this but I've noticed issues around town.)

I guess.

[Anonymous]

I was at a Whole Foods in NC when some strawberries rang up twice the stated price. I pointed it out and they gave them to me for free. Said it was their policy. Is this a company wide policy or just that particular store?

[Anonymous]

Anonymous wrote:

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

What? The cashier gets off work a puts 3 oranges in her purse and walks out? They have security cameras and undercover security on the floor, how are they going to manage to take their haul out of the store every day? I'm sure some oranges or expensive sea salt aren't worth losing your job over.

I'm sure this is human error/over sensitive scanners.

+1 I agree even though I frequently have problems at WF. Just check your receipts people!

[Anonymous]

Anonymous wrote:I was at a Whole Foods in NC when some strawberries rang up twice the stated price. I pointed it out and they gave them to me for free. Said it was their policy. Is this a company wide policy or just that particular store?

They don't do this at WF around here, but they are always very nice about issuing refunds.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Op here: if I was going to try to report this to a state/national entity--who would I file a complaint with?

Better Business Bureau?

BBB is a joke. No, they're a public company with shareholders. what works here is very loud and very public complaints by way of a "Spotlight" type of investigation.

Yes, you need to read up on what the Better Business Bureau really is. Honestly, not much more than Yelp that will send a form letter on your behalf. Unlike Yelp it admits that it does take "advertising/membership" money from businesses & it positively impacts the ratings BBB gives to businesses.

This. Not to get off-track, but the BBB is a joke as another PP said. It may have been good at one time - but no longer. I have contractor friends that had to join to make undeserved bad ratings go away. It's a shake-down outfit and does not exist to help the consumer.

[Anonymous]

Vote with your feet!

[Anonymous]

Anonymous wrote:

Anonymous wrote:Seems like negligence rather than fraud. Still, it's definitely a good idea for everyone to check their receipts.

PP I 100% disagree with you. No way is what OP describes, "negligence". Charging for milk that doesn't exist, and charging for 7x's the amount of oranges than what OP was actually purchasing. that's done on purpose and t's fraud.

Then you add in what the other posters said? not an accident PP.

My god it must be exhausting to live life the way you do.

[Anonymous]

Anonymous wrote:Vote with your feet!

+1. I always check my receipts. Never had any incorrect ring-ups at Wegmans.

I complained to the BBB a few years ago. I got a partial refund after filing the complaint. I think complaining to them is worth a try.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Vote with your feet!

+1. I always check my receipts. Never had any incorrect ring-ups at Wegmans.

I complained to the BBB a few years ago. I got a partial refund after filing the complaint. I think complaining to them is worth a try.

I have actually had issues at WF bc they give me an unusual amount of stuff for free. I tend to be quite nice to the cashiers. I've noticed that every other trip, at the very least, they'll sort of push one or two things through and don't charge me for all of the items. I've felt bad since I noticed it and have gone there less. Sometimes its a box of rapserries, sometimes its several nice chocolate bars that my children are clamoring for.

This thread makes me wonder if it is a kind of power trip for them..... Cursing some with large bills and lightening the load for others.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:If I buy 2 oranges, the cashier can charge me for 5, then later go out 3 in her purse. This of course works more easily with smaller, expensive items. Happened all the time when I worked in a grocery in high school. Allows employee theft long term by not flagging that the store has an unusually large amount of items go missing.

Understood, but when I worked in retail I had to open my purse/bag to a manager before I left.

Or the cashier can issue a "reimbursement" for the three oranges and pocket the money. (Good internal controls should prevent this but I've noticed issues around town.)

I guess.

If you work in a retail store & buy something you show the receipt for your purchase when you leave. You can't just walk out the store with items even if you are over ringing stuff. Cmon.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Vote with your feet!

+1. I always check my receipts. Never had any incorrect ring-ups at Wegmans.

I complained to the BBB a few years ago. I got a partial refund after filing the complaint. I think complaining to them is worth a try.

I have actually had issues at WF bc they give me an unusual amount of stuff for free. I tend to be quite nice to the cashiers. I've noticed that every other trip, at the very least, they'll sort of push one or two things through and don't charge me for all of the items. I've felt bad since I noticed it and have gone there less. Sometimes its a box of rapserries, sometimes its several nice chocolate bars that my children are clamoring for.

This thread makes me wonder if it is a kind of power trip for them..... Cursing some with large bills and lightening the load for others.

Whaaaaat? Never happened to me. Do you chat up the cashier? I stay silent.