Parent Behavior at Daycare

[Anonymous]

If I got something like this I would assume there were several parents that were over the top with how they addressed an issue. I don't know however if I would address the issue the same way because if it is really just a few people causing the problem, it would have been better to try to address those parents in a direct non-confrontational way. Chances are the people that were the object of the letter would either get more irate or not even recognize they are the problem. I had this friend that was always talking about her crazy roomates - everyone she ever roomed with had some issue. One day, by dumb luck one of her ex-roommates was in my grad class and then the truth hit me why every rooomate always had an issue ...

So anyway, if I got this letter I would wonder what was going on - is it so widespread that it couldn't be addressed one on one? Also, I would think it would stir up gossip that isn't really productive as to who did what. If a letter for some reason is the preferred communication vehicle I think the spin could have been better to emphasize the open door policy with the administrators as working together to find a solution and framing it in positive terms for the parents.

[Anonymous]

Anonymous wrote: I have several customer support groups in my organization and dealing with frustrated clients is an important part of any business, including daycare. First, if someone is very frustrated about something 9 times out of 10 there is some substance to it. Even if it was a well meaning mistake, it is amazing how far acknowledging the problem and apologizing can go. Often this is not the first reaction from employees or poor managers. If they get defensive or convey they don't care then an upset client becomes an very upset client pretty fast. A good manager can handle a situation like this and realize that for every client or parent complaint there are possibly 5 other parents not coming forward but encountering the same thing and considering leaving.

Its crazy not to engage parents and protect enrollments in this economy. An admin staff that punts parents that complain about them and writes newsletters like this could be very irresponsible. They probably feel they are protecting themselves and can afford a few open spots. When they start cutting back on teacher hours/pay and start blaming the economy for their enrollment problems then it could affect everyone.

[Anonymous]

An admin staff that punts parents that complain about them and writes newsletters like this could be very irresponsible. They probably feel they are protecting themselves and can afford a few open spots. When they start cutting back on teacher hours/pay and start blaming the economy for their enrollment problems then it could affect everyone.

I agree with this 100%

[Anonymous]

I do not appreciate the in your face attitude conveyed in these letters and reminders. It is not okay, or fine. It is a big deal. People need boundaries.
There is no gain for the center by using these types of threats.

I like the center, but more importantly, I love the way it used to be run, with a sense of family, love and understanding. These letters do not convey love, family or understanding.

[Anonymous]

Could you tell us what center this was?

[Anonymous]

Anonymous wrote:I do not appreciate the in your face attitude conveyed in these letters and reminders. It is not okay, or fine. It is a big deal. People need boundaries.
There is no gain for the center by using these types of threats.

I like the center, but more importantly, I love the way it used to be run, with a sense of family, love and understanding. These letters do not convey love, family or understanding.

It is clear that you are unhappy with this center (I noticed you posted the same message on another thread). Speak to the administrators. My thoughts are that as this center is just getting back on its feet in a new, larger location, perhaps they are making some adjustments as well. Another thought would be to join the Parents' Committee to voice your opinion regarding the tone of their communications. Of course, you always have the option to look for alternate care.

[Anonymous]

If this is what you have to complain about, in regards to your daycare, then they must be taking excellent care of your children. Isn't that what's important?

[Anonymous]

Anonymous wrote:Could you tell us what center this was?

RSCC

[Anonymous]

Anonymous wrote:If this is what you have to complain about, in regards to your daycare, then they must be taking excellent care of your children. Isn't that what's important?

Yes, that is what is important. I love the teachers, and the original directors... I dont like these letters.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I do not appreciate the in your face attitude conveyed in these letters and reminders. It is not okay, or fine. It is a big deal. People need boundaries.
There is no gain for the center by using these types of threats.

I like the center, but more importantly, I love the way it used to be run, with a sense of family, love and understanding. These letters do not convey love, family or understanding.

It is clear that you are unhappy with this center (I noticed you posted the same message on another thread). Speak to the administrators. My thoughts are that as this center is just getting back on its feet in a new, larger location, perhaps they are making some adjustments as well. Another thought would be to join the Parents' Committee to voice your opinion regarding the tone of their communications. Of course, you always have the option to look for alternate care.

I chose this venue to reach them anonomously.
I have been called names, and told I am the problem on this board by the people you want me to go to for help.
Are my comments discounted because I choose to make them here?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I do not appreciate the in your face attitude conveyed in these letters and reminders. It is not okay, or fine. It is a big deal. People need boundaries.
There is no gain for the center by using these types of threats.

I like the center, but more importantly, I love the way it used to be run, with a sense of family, love and understanding. These letters do not convey love, family or understanding.

It is clear that you are unhappy with this center (I noticed you posted the same message on another thread). Speak to the administrators. My thoughts are that as this center is just getting back on its feet in a new, larger location, perhaps they are making some adjustments as well. Another thought would be to join the Parents' Committee to voice your opinion regarding the tone of their communications. Of course, you always have the option to look for alternate care.

I chose this venue to reach them anonomously.
I have been called names, and told I am the problem on this board by the people you want me to go to for help.
Are my comments discounted because I choose to make them here?

I don't think your comments are discounted because you chose to make them on this forum anonymously. But I do think they would carry more weight if discussed among those directly involved. I do not understand why raising this issue would lead the administrators to call you names. Can you elaborate?

[Anonymous]

Anonymous wrote:

Anonymous wrote:If this is what you have to complain about, in regards to your daycare, then they must be taking excellent care of your children. Isn't that what's important?

Yes, that is what is important. I love the teachers, and the original directors... I dont like these letters.

So you like the level of care and the teachers, and your child must be happy if you remain there...you just don't like this one single letter? Seems kind of drastic and "over the top" to start dismissing your daycare for one letter. Have you tried to have a sit down meeting with the Board President or the Director since the letter was sent out? If the called you names in the past, why do you remain at the Center?

[Anonymous]

OP I suggest you don't keep this going. Make a decision for you and your family and move forward. You were mistaken to think your post would be anonymous.

[Anonymous]

Anonymous wrote:OP I suggest you don't keep this going. Make a decision for you and your family and move forward. You were mistaken to think your post would be anonymous.

These are the types of comments I expected from the Board.
I am tired of all of the long winded emails from this author (not just this one, there are many more), and his mean threats and attitude, and thought this is a great place for all to see.
Thanks for your input.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP I suggest you don't keep this going. Make a decision for you and your family and move forward. You were mistaken to think your post would be anonymous.

These are the types of comments I expected from the Board.
I am tired of all of the long winded emails from this author (not just this one, there are many more), and his mean threats and attitude, and thought this is a great place for all to see.
Thanks for your input.

It is apparent that you two know each other, and do not have a good relationship. I recommend taking your grievances with each other elsewhere. This forum is not the appropriate place.

OP, I know that the care of your child will not be affected by this discussion, but perhaps it is time to consider another place. A place where you are comfortable with all aspects of care, from the teachers to the facilities to the method of communication. Otherwise, I fear that your ill feelings may start to bleed in other areas of the day care. Just my two cents.