4-Star Hotel Nightmare: Is This Post-COVID Hospitality? Why I'm Leaning Towards Airbnb!

[Anonymous]

Anonymous wrote:Yeah I always get delicious omelettes from the chefs at AirBnB places, and the waiters are very attentive.

WTF OP?

"The servant class was inferior, so I'd rather pay just as much to do it myself "

[Anonymous]

I had a very detailed and truthful review erased from TA.

TA emailed me and noted that the hotel claimed that they had improved since I wrote the review and with that it was erased. This was 3 months after the review.

[Anonymous]

Anonymous wrote:I know far too many people who have been robbed at their Airbnb that I’ve decided to never use an Airbnb again.

Can you say more, please?

[Anonymous]

Anonymous wrote:

Anonymous wrote:Was this a “4-star” beach resort?

This

You see to put this in context. Name the hotel and location otherwise we can’t weigh in.

4 star Hilton in OCMD vs Four Seasons Nevis: apples and watermelons.

4 star hotel in Chicago or another city that is struggling to retain staff?

4 star beach resort in NC? Lol

+1

Worthless post without context.

[Anonymous]

Anonymous wrote:4-Star Rating: Upscale Comfort
Also known as superior hotels, four-star hotels are large, upscale establishments, fully staffed, and complete with tons of extras. The spacious rooms are beautifully designed with premium furnishings and include luxurious touches like lavish bedding and fine bath products.

Four-star hotels offer loads of special services and amenities, including concierge services, fine dining, multiple pools, and hot tubs, high-class fitness centers, bellhops, room service, valet parking, day spas, limousine services, and an array of special suites.

I’ve rarely come across all of these amenities in supposed 4-star hotels.

[Anonymous]

Anonymous wrote: Name the hotel and location.

Email corporate.

If you don’t get a response within 2 business days, tweet at corporate…nicely, but candidly.

This, email corporate. You should have asked for a room change.

[Anonymous]

I opt for 3 star places these days, 4 stars just aren’t providing any value for the increased cost, they make a lot of promises they can’t deliver on, and 3 stars sometime have better amenities (coffee and tea out all day)

[Anonymous]

Why couldn’t you complain to the manager on duty?

[Anonymous]

Why aren't you naming the resort?

[Anonymous]

Don’t they just pick how many stars to give themselves?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Was this a “4-star” beach resort?

This

You see to put this in context. Name the hotel and location otherwise we can’t weigh in.

4 star Hilton in OCMD vs Four Seasons Nevis: apples and watermelons.

4 star hotel in Chicago or another city that is struggling to retain staff?

4 star beach resort in NC? Lol

+1 and what 4 star hotels in the US have breakfast buffets every day?

This caught my eye. No, 4 star hotels do not have breakfast buffets. They generally have fine dining options. If they are urban, there will be one or several restaurants on site. I know this because my husband gets us lavish hotel stays through work and my kids always wanted a breakfast buffet. Best I can do is sushi, kids.

[Anonymous]

Anonymous wrote:I had a very detailed and truthful review erased from TA.

TA emailed me and noted that the hotel claimed that they had improved since I wrote the review and with that it was erased. This was 3 months after the review.

They are going the way of Yelp, apparently.

[Anonymous]

Anonymous wrote:Just returned from a week-long stay at a 4-star hotel. Is this the standard for hotels post-COVID? Here's my experience:

The floors were covered in hair – everywhere from the bathroom tiles to the walls. Despite requesting a thorough cleaning, they merely spread the hair around while mopping.

I had to ask twice before they changed the sheets and towels.

The front desk staff seemed inexperienced. They struggled with handling package shipments and providing accurate laundry service timings.

The restaurant staff seemed distracted. Instead of checking on diners or offering refills, they prioritized cleaning up after other guests. One staff member seemed annoyed when I asked for more water, as he was trying to watch a football game.

The breakfast buffet had stale, dried-out food that was rarely rotated. The omelette station was a disaster – the chef didn't seem to know how to prepare omelettes properly, resulting in long queues and frequent burnt orders. To add to the chaos, I witnessed a manager getting into a shouting match with a server.

As I was leaving, a housekeeper aggressively approached me, demanding to know my room number and if I was checking out so she could clean the room. There was no consideration for my schedule or convenience.

Furthermore, the most frustrating part is that I have no direct way to hold this hotel accountable for their lackluster service. On Airbnb, I can leave an honest review and interact with hosts to address concerns, providing future guests with a transparent understanding of what to expect.

In contrast, I've had stays at Airbnb properties where the hosts go above and beyond to ensure a comfortable experience. The personal touches, clear communication, and homely ambiance often surpass what some hotels offer. This hotel experience has further convinced me that sometimes, the charm and dedication of Airbnb hosts can outshine even reputed hotels.

Overall, it was a dreadful and overpriced experience. Given this level of service, I'd rather opt for an Airbnb without all the supposed perks. It felt as if the staff found the guests bothersome and as if it was their first week on the job.

Thanks for sharing, Karen.

We’ll keep your views in mind.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Was this a “4-star” beach resort?

This

You see to put this in context. Name the hotel and location otherwise we can’t weigh in.

4 star Hilton in OCMD vs Four Seasons Nevis: apples and watermelons.

4 star hotel in Chicago or another city that is struggling to retain staff?

4 star beach resort in NC? Lol

+1 and what 4 star hotels in the US have breakfast buffets every day?

This caught my eye. No, 4 star hotels do not have breakfast buffets. They generally have fine dining options. If they are urban, there will be one or several restaurants on site. I know this because my husband gets us lavish hotel stays through work and my kids always wanted a breakfast buffet. Best I can do is sushi, kids.

The Kahala Resort on Oahu does a wonderful breakfast buffet including an omelet station. Many of their packages include the buffet for two.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Was this a “4-star” beach resort?

This

You see to put this in context. Name the hotel and location otherwise we can’t weigh in.

4 star Hilton in OCMD vs Four Seasons Nevis: apples and watermelons.

4 star hotel in Chicago or another city that is struggling to retain staff?

4 star beach resort in NC? Lol

+1 and what 4 star hotels in the US have breakfast buffets every day?

This caught my eye. No, 4 star hotels do not have breakfast buffets. They generally have fine dining options. If they are urban, there will be one or several restaurants on site. I know this because my husband gets us lavish hotel stays through work and my kids always wanted a breakfast buffet. Best I can do is sushi, kids.

The Kahala Resort on Oahu does a wonderful breakfast buffet including an omelet station. Many of their packages include the buffet for two.

My bad, it's a five star resort.