4-Star Hotel Nightmare: Is This Post-COVID Hospitality? Why I'm Leaning Towards Airbnb!
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Anonymous
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Just returned from a week-long stay at a 4-star hotel. Is this the standard for hotels post-COVID? Here's my experience:
The floors were covered in hair – everywhere from the bathroom tiles to the walls. Despite requesting a thorough cleaning, they merely spread the hair around while mopping. I had to ask twice before they changed the sheets and towels. The front desk staff seemed inexperienced. They struggled with handling package shipments and providing accurate laundry service timings. The restaurant staff seemed distracted. Instead of checking on diners or offering refills, they prioritized cleaning up after other guests. One staff member seemed annoyed when I asked for more water, as he was trying to watch a football game. The breakfast buffet had stale, dried-out food that was rarely rotated. The omelette station was a disaster – the chef didn't seem to know how to prepare omelettes properly, resulting in long queues and frequent burnt orders. To add to the chaos, I witnessed a manager getting into a shouting match with a server. As I was leaving, a housekeeper aggressively approached me, demanding to know my room number and if I was checking out so she could clean the room. There was no consideration for my schedule or convenience. Furthermore, the most frustrating part is that I have no direct way to hold this hotel accountable for their lackluster service. On Airbnb, I can leave an honest review and interact with hosts to address concerns, providing future guests with a transparent understanding of what to expect. In contrast, I've had stays at Airbnb properties where the hosts go above and beyond to ensure a comfortable experience. The personal touches, clear communication, and homely ambiance often surpass what some hotels offer. This hotel experience has further convinced me that sometimes, the charm and dedication of Airbnb hosts can outshine even reputed hotels. Overall, it was a dreadful and overpriced experience. Given this level of service, I'd rather opt for an Airbnb without all the supposed perks. It felt as if the staff found the guests bothersome and as if it was their first week on the job. |
Anonymous
| I forgot to add, the AC was broken and the rooms were cool but very damp and musty. It was obvious an issue as the restaurant and front desk had portable AC units. |
Anonymous
| Call the corporate customer service line and share your experience. You can request to speak to a customer service manager. |
Anonymous
| Sounds like an AirBnB ad. |
Anonymous
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Name the hotel and location.
Email corporate. If you don’t get a response within 2 business days, tweet at corporate…nicely, but candidly. |
Anonymous
YUP and they have been aggressively advertising. The sent a blanket mailer to 1500 units in Alexandria which the lease says you can't rent your unit out to airbnbs. Ad FAIL. |
Anonymous
| The hotels that market themselves as 4-Star hotels are some of the worst. |
Anonymous
| Was this a “4-star” beach resort? |
Anonymous
They get their revenue from business travel so there is no point in asking for a refund or anything |
Anonymous
+1 OP you sound like a lot. I think you are expecting a 4 star hotel to be five star. |
Anonymous
This You see to put this in context. Name the hotel and location otherwise we can’t weigh in. 4 star Hilton in OCMD vs Four Seasons Nevis: apples and watermelons. 4 star hotel in Chicago or another city that is struggling to retain staff? 4 star beach resort in NC? Lol |
Anonymous
| Leaving an honest (critical) review for an Airbnb is almost impossible. |
Anonymous
| I know far too many people who have been robbed at their Airbnb that I’ve decided to never use an Airbnb again. |
Anonymous
| Trip Advisor accepts candid hotel reviews. |
Anonymous
+1 and what 4 star hotels in the US have breakfast buffets every day? |