GE accidently sends internal email to reporter trying to help homeowner with defective oven

[Anonymous]

Interesting, because during a 2006 reno, yes, 20 years ago, we put in GE profile all over our kitchen, plus a new washer/dryer. Stove, refrigerator and microwave/convection oven, as well as washer and dryer are still going strong

[Anonymous]

Anonymous wrote:Interesting, because during a 2006 reno, yes, 20 years ago, we put in GE profile all over our kitchen, plus a new washer/dryer. Stove, refrigerator and microwave/convection oven, as well as washer and dryer are still going strong

Back in 2006, GE Appliances was part of real GE. That predates the PRC takeover of GE Appliances. So of course it was reliable.

Keep what you have as long as it works. When replacement time comes, avoid GE.

[Anonymous]

UPDATE!

She got a refund!

February 4, 2026 /

After I-Team reports about a Foxboro, Massachusetts woman's frustration with her GE gas range, the company has agreed to give her a refund. "I'm thrilled," Susan Barry said.

The home baker had been trying to get the company to replace her GE Café series gas range that she said was defective.

"This is the check that was hand delivered from GE this morning when they all came to remove the old stove and it's for $4,074 even," Barry said.

The money represents the original price of the range adjusted for inflation and includes what Barry paid to have it installed.

"I'm really blown away they finally did the right thing," said Edgar Dworsky of Consumer World. "Sometimes you have to get someone like you who's got the dogged determination to try to get companies to do the right thing. It's a win right now for that consumer."

Barry is a home baker and has been complaining about the uneven oven temperature since she got the pricy appliance.

[Anonymous]

Anonymous wrote:It sounds likE that model is defective, and they sell it just hoping people won't notice. Many people buy $3000 ovens who aren't serious bakers or cooks at all. This person sounds like a serious baker who noticed the defective product. They couldn't fix it because the design doesn't work properly, look at alll the other complaints on this model.

This is so true. When I bought my house I had new countertops installed. The Company told me to seal the granite and I did but then it started getting water stains right away. The warranty guys came in and said "yeah, a lot of people just don't cook or use their kitchen to avoid this." WHAT???

[Anonymous]

Anonymous wrote:This is kind of hilarious, but also infuriating. A woman with a GE Cafe range resorted to getting a consumer reporter from Boston's CBS station to help her get a replacement. The over never worked properly, repair people came out multiple times, and she finally asked a reporter to look into it. GE basically said the oven was out of warranty, so case closed. But the oven had issues the whole time.

They were concerned with how the reporter could impact their business in the Boston area, but still wouldn't replace one $3000 oven. Well, now the story is going viral, so it's reaching more than Bostonians.

https://www.cbsnews.com/boston/news/ge-appliances-defective-range-iteam/

"I'm still back and forth with this aggressive reporter and they are going to run a story. Making sure that we have our own trained technicians in this consumer's area before I bite back."

Barry said GE technicians came out to evaluate the range twice. The last one, she said, told her the range was defective and not repairable.

Treinen's email mistakenly sent to Fiandaca also included this language refusing to give Susan a replacement:

"I don't want them to run this story without the offer of a service to assess at our cost. It's an important viewing area and a big audience for us to get a smear in but I'm also not willing to give her a replacement to make this go away yet."

GE Appliances continues to refuse to replace Barry's range, instead offering her a 30% discount on a replacement. Because Massachusetts has laws to protect consumers, she has the right to file a lawsuit and a complaint with the Attorney General's office.

I wish I would have done this. I have the small upper oven on my Cafe range. It stopped working right after the warranty expired. Took 5 service calls for them to finally tell me that.

[Anonymous]

I wonder what she bought instead? I'd want the refund as well. I think the company's email make them look really bad.