Reply to GE accidently sends internal email to reporter trying to help homeowner with defective oven

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[quote=Anonymous][quote=Anonymous]This is kind of hilarious, but also infuriating. A woman with a GE Cafe range resorted to getting a consumer reporter from Boston's CBS station to help her get a replacement. The over never worked properly, repair people came out multiple times, and she finally asked a reporter to look into it. GE basically said the oven was out of warranty, so case closed. But the oven had issues the whole time.

They were concerned with how the reporter could impact their business in the Boston area, but still wouldn't replace one $3000 oven. Well, now the story is going viral, so it's reaching more than Bostonians.

https://www.cbsnews.com/boston/news/ge-appliances-defective-range-iteam/
[QUOTE][i]"I'm still back and forth with this aggressive reporter and they are going to run a story. Making sure that we have our own trained technicians in this consumer's area before I bite back." [/i]

Barry said GE technicians came out to evaluate the range twice. [b]The last one, she said, told her the range was defective and not repairable. [/b]

Treinen's email mistakenly sent to Fiandaca also included this language refusing to give Susan a replacement:

[i]"I don't want them to run this story without the offer of a service to assess at our cost.[b] It's an important viewing area and a big audience for us to get a smear in but I'm also not willing to give her a replacement to make this go away yet.[/b][/i]"

GE Appliances continues to refuse to replace Barry's range, instead offering her a 30% discount on a replacement. Because Massachusetts has laws to protect consumers, she has the right to file a lawsuit and a complaint with the Attorney General's office.[/QUOTE]
[/quote]

I wish I would have done this. I have the small upper oven on my Cafe range. It stopped working right after the warranty expired. Took 5 service calls for them to finally tell me that.[/quote]

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