help me take down a deceptive sexist sales manager

[Anonymous]

Hi, it’s Karen, and I want to speak to your manager!

[Anonymous]

Anonymous wrote:I'm going to assume you are a woman! I get this crap quite often because I'm 35 and probably look 25 at best even though I'm a mother of three and I truly run our household. When I'm negotiating with older males I can tell they want to speak with my "obviously much older husband" (he's only 2 years older) and it drives me nuts. My solution is to just talk tough with them and tell them I'm in charge and if they don't like it they can leave. I don't yell or swear but they quickly realize I'm serious. Just don't take BS from these guys.

Good post, although I'd add some cautions. Making assumptions about your appearance somehow factoring into the dynamic may stroke your ego, but it's likely to be wrong, and also likely to undermine your negotiating strategy. Set your ego aside and pay attention to what's actually happening, not what you want to believe is happening, and you'll be in a better negotiating position.

Keep your ego out of negotiations, and you'll do well.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Mark Mizera is the General Manager of that dealership. I found him on Linkedin. But, as has been previously stated, people that work at car dealerships are the scum of the earth.

I used to be a sales manager at a large Honda dealership in southern California. Any time someone complained to me that one of my salespeople were trying to rip them off or upsell them unnecessary accessories or services or warranties, or take advantage of them in some way, I'd give that associate a $100 bonus. Because that's someone working every angle, putting money in my pocket. Good for them.

Cool story bro.

[Anonymous]

Anonymous wrote:I was at the Toyota of Lincoln Park dealership yesterday and had an extremely bad experience that involved being lied to twice, berated, and yelled at by their sales manager when I woudn't take a last minute bait and switch on trim levels after hours negotiating price.

I'm trying to figure out who own the dealership or at least who is the CEO / President to report this sales manager. I'm running into dead ends though on figuring out the dealerships structure. Any sleuths out there better at googling than me?

How is this sexist? It sounds like you did not get what you wanted but it’s not sexist. It happens at car dealerships all the time and to both sexes. The best way to “take down” the sale manager is to go to another dealership. They just care about selling cars and profits. Your complaint will be placed into the over flowing complaint file.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Mark Mizera is the General Manager of that dealership. I found him on Linkedin. But, as has been previously stated, people that work at car dealerships are the scum of the earth.

I used to be a sales manager at a large Honda dealership in southern California. Any time someone complained to me that one of my salespeople were trying to rip them off or upsell them unnecessary accessories or services or warranties, or take advantage of them in some way, I'd give that associate a $100 bonus. Because that's someone working every angle, putting money in my pocket. Good for them.

How is losing a sale putting money in your pocket? I don’t buy or refer people to dishonest dealers like you.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I was at the Toyota of Lincoln Park dealership yesterday and had an extremely bad experience that involved being lied to twice, berated, and yelled at by their sales manager when I woudn't take a last minute bait and switch on trim levels after hours negotiating price.

I'm trying to figure out who own the dealership or at least who is the CEO / President to report this sales manager. I'm running into dead ends though on figuring out the dealerships structure. Any sleuths out there better at googling than me?

In this day and age, why are there any negotiations happening in person? If you know exactly what you want, negotiate electronically, and when you go in to sign on the dotted line, if they mess with you, walk out (as you already did). And, yes, I agree with a prior poster, these jackwagons f with guys, too.

It is so much better to buy a car online. I researched which dealerships had the most volume selling cars. I emailed them and two other dealerships and said this is what I want, what is the best price. I did it toward end of month and end of quarter. Dealership with high volume had best offer. Looked online to verify fair price. Emailed again and said I was paying cash. I was in and out with new car without any hassle.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I was at the Toyota of Lincoln Park dealership yesterday and had an extremely bad experience that involved being lied to twice, berated, and yelled at by their sales manager when I woudn't take a last minute bait and switch on trim levels after hours negotiating price.

I'm trying to figure out who own the dealership or at least who is the CEO / President to report this sales manager. I'm running into dead ends though on figuring out the dealerships structure. Any sleuths out there better at googling than me?

In this day and age, why are there any negotiations happening in person? If you know exactly what you want, negotiate electronically, and when you go in to sign on the dotted line, if they mess with you, walk out (as you already did). And, yes, I agree with a prior poster, these jackwagons f with guys, too.

It is so much better to buy a car online. I researched which dealerships had the most volume selling cars. I emailed them and two other dealerships and said this is what I want, what is the best price. I did it toward end of month and end of quarter. Dealership with high volume had best offer. Looked online to verify fair price. Emailed again and said I was paying cash. I was in and out with new car without any hassle.

I forgot to add I had to drive 90 minutes to get car and I asked for a complete - "out the door" quote.

[Anonymous]

Anonymous wrote:Karen: "Hi, I'd like to report a salesmanager. Its a deceptive one."

Dealer: "So, that narrows it down to.....everyone."

You're making things too personal. Its business. Incumbent in this is the right to walk out the door. That's why its negotiating, and not "pleading." Tell him what you want, and write it down, and tell him to call you at the end of the month when they need to make their numbers.

Just remember, you're not the manners police. At some point this guy is going to tick off the wrong person, he might not even know it, and its going to impact his career or life in some way. Again, he may never even know what opportunity he lost out on. But its not worth your time to put him in his place.

It’s absolutely worth it to provide feedback to his supervisors. If his behavior is losing the dealership custom, they need to know about it.

[Anonymous]

Anonymous wrote:I was at the Toyota of Lincoln Park dealership yesterday and had an extremely bad experience that involved being lied to twice, berated, and yelled at by their sales manager when I woudn't take a last minute bait and switch on trim levels after hours negotiating price.

I'm trying to figure out who own the dealership or at least who is the CEO / President to report this sales manager. I'm running into dead ends though on figuring out the dealerships structure. Any sleuths out there better at googling than me?

Why do you think the sales manager does not do that to everyone??? Most car sales people are Liberals.

[Anonymous]

LOL.

To the OP, good luck. You are assuming that this behavior is somehow unique to you because you are a woman. While you do get better service at say a Mercedes dealer, all of the other common brands behave the same: they lie and cheat in anyway they can. Some of the larger national chains like AutoNation is a bit better, but the smaller family owned local chains are the worst.

It's nothing personal, they are not doing this because they don't like you, or that you are a woman. They don't care about you, at all. They have neither the energy nor the will to be rude to you purely because you are a woman. Your womanness is not worth their effort. They don't care.

Their actions are done for one and only one purpose: to extract maximum dollars from the sale. Aside from that, they don't give a damn. The factories also don't give a damn unless the dealers has dealt fraudulently with them - not because they mistreated a customer.

So get over yourself, realize that this is just how dealers work, and is the reason why companies like CarMax and Carvana can exist. If you don't like it, go pay more money for a car at one of those no-haggle dealers.

[Anonymous]

Blame it on the ism.