Never received the package Amazon says it delivered. What now?

[Anonymous]

USPS sometimes delivers our packages to neighbor's houses and vice versa. We take them over as soon as we get home.

[Anonymous]

Anonymous wrote:This has happened to me twice. Call Amazon and they send you a replacement.

(another reason why I love Amazon!)

Call? I had this happen to me and couldn't get ahold of a human. I reported it and they sent me another then charged me for both. So stupid for a 10 dollar mouse when I'm prime and spend a fortune. Amazon's customer service is not great.

[Anonymous]

Anonymous wrote:Sometimes they mark it as delivered, but it arrives a few hours later. It has happened to me a couple of times with USPS and lasership. Once Lasership reported my package delivered, and it arrived 1 week later.

I've also had this happen with both USPS and Lasership. It usually shows up within a day but sometimes longer. If I am in a real time crunch, I call Amazon and they re-send usually with expedited delivery.

[Anonymous]

Anonymous wrote:Sometimes they mark it as delivered, but it arrives a few hours later. It has happened to me a couple of times with USPS and lasership. Once Lasership reported my package delivered, and it arrived 1 week later.

This happened to me twice in the last couple of weeks.

[Anonymous]

Anonymous wrote:

Anonymous wrote:This has happened to me twice. Call Amazon and they send you a replacement.

(another reason why I love Amazon!)

Call? I had this happen to me and couldn't get ahold of a human. I reported it and they sent me another then charged me for both. So stupid for a 10 dollar mouse when I'm prime and spend a fortune. Amazon's customer service is not great.

They do not make it easy to contact them, I agree. But once you do, they fix the problem. I can't remember where, maybe on their help or customer service page, there is a "contact us" button that gives you an option of sending an email or IM or requesting that someone call you. I've done email and IM and gotten good results.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Sometimes they mark it as delivered, but it arrives a few hours later. It has happened to me a couple of times with USPS and lasership. Once Lasership reported my package delivered, and it arrived 1 week later.

This happened to me twice in the last couple of weeks.

Just happened to me this week too, as something was marked delivered at7 am and I was wondering where they would have possibly left it as my apartment front desk isn't staffed until 8 am. Turns out it was just a "out for delivery" marker and my front desk got it at the end of the day.

[Anonymous]

Call them. Same happened to me. Said delivered and it wasent. They traced it and it was delayed. Arrived the next day. They promised to replace or refund it w expedited shilling if it didn't arrive today. It arrived. The system is faulty for notifying about deliveries given sheer volume of packages sent. I've not read other posts.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:This has happened to me twice. Call Amazon and they send you a replacement.

(another reason why I love Amazon!)

Call? I had this happen to me and couldn't get ahold of a human. I reported it and they sent me another then charged me for both. So stupid for a 10 dollar mouse when I'm prime and spend a fortune. Amazon's customer service is not great.

They do not make it easy to contact them, I agree. But once you do, they fix the problem. I can't remember where, maybe on their help or customer service page, there is a "contact us" button that gives you an option of sending an email or IM or requesting that someone call you. I've done email and IM and gotten good results.

theres also a phone number 206.922.0880.

[Anonymous]

Anonymous wrote:If its Lasership they probably just lied about having delivered it. Happens all the time. You may still get your package.

Yessssssss. They are Lasershit for a reason.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:This has happened to me twice. Call Amazon and they send you a replacement.

(another reason why I love Amazon!)

Call? I had this happen to me and couldn't get ahold of a human. I reported it and they sent me another then charged me for both. So stupid for a 10 dollar mouse when I'm prime and spend a fortune. Amazon's customer service is not great.

They do not make it easy to contact them, I agree. But once you do, they fix the problem. I can't remember where, maybe on their help or customer service page, there is a "contact us" button that gives you an option of sending an email or IM or requesting that someone call you. I've done email and IM and gotten good results.

theres also a phone number 206.922.0880.

to get a customer service #, google "get human" and the company name. There's a website called Get Human that will give you the best number to call.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Sometimes they mark it as delivered, but it arrives a few hours later. It has happened to me a couple of times with USPS and lasership. Once Lasership reported my package delivered, and it arrived 1 week later.

This happened to me twice in the last couple of weeks.

Just happened to me this week too, as something was marked delivered at7 am and I was wondering where they would have possibly left it as my apartment front desk isn't staffed until 8 am. Turns out it was just a "out for delivery" marker and my front desk got it at the end of the day.

Happened to me this week, too. It was marked "delivered" at 1:37 am but wasn't in my doorstep in the morning. It was actually delivered about 14 hrs later.