Please Help Me With My Yahoo Email 📧 Account!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

[Anonymous]

Keep trying. Also, try on a laptop or tablet if you can — and use the same browser each time.

This happened to me a few months ago, and since the verifying emails were all with Yahoo. I was locked out of my accounts. At one point — after a few days, one of the email accounts worked, which then allowed me to have a code sent that allowed me to open the other one. So try keeping the browser consistent— if you’re not doing this already. Give it a few days, then try again. I eventually had good luck with this, and I hope that you will too.

Fortunately I also have another email account and a LinkedIn account, so I was able to connect with people while this was getting sorted out, so think about back-ups, including printing out a copy of important email addresses, so that you can contact people without relying solely on the current accounts.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

And...to reiterate.. this person exposed their credit card to risk by doing so.

Another time, during daytime hours, I found an out-of-state debit card at a restaurant, and the cashiers wouldn't take it, so I called the issuing credit union, spoke to their loss prevention department, got it cancelled, and went back to my lunch. Not quick to get that done.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

Well the world is certainly better for your service! If we could all only think in such a haphazard way instead of doing the right thing.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

Well the world is certainly better for your service! If we could all only think in such a haphazard way instead of doing the right thing.

There is no "right thing" here. A person is under no obligation to call a service provider that they have no ties to.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

Well the world is certainly better for your service! If we could all only think in such a haphazard way instead of doing the right thing.

There is no "right thing" here. A person is under no obligation to call a service provider that they have no ties to.

Sure. The alternative is to just do nothing. Not create a mess for the account owner.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility. Ask for suggestions here if you need help. Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook. A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password. When I do that, it texts her but I have full access to the account. She doesn't know who I am.

The first time, I thought it was the beginning of a scam. So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it. I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense. I immediately deleted the credit card out of the account.

Then I thought through how to get her attention. She had a saved or favorite item in a list area. So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail". Enough so anyone looking in that area would see them. Then I did about 10 password resets in a row so she'd get lots of text messages. Then I just signed out and didn't go back

I hope she figured it out. I know who she is because of our same name and store location. She probably doesn't know who I am. And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness. And there are ways to research whoever has it to see if they are a safer or less safe person to contact.

You never considered just calling Walmart and asking them to contact her?

Why would I deal with Walmart? The first time I thought it was a scam. And I don't trust front-line consumer service line reps to do anything right. And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night. There aren't always consumer helpline at that time.

Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.

So...it's 11:45 at night (hypothetically). I call Walmart. I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen? Who knows what kind of outreach powers that person has. Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again. She did it twice.

Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady.

It annoys me that you put more energy into critiquing my story than helping OP. I told this story to explain that sometimes you can trust randoms who have your deets. Like whoever has OP's phone number. I didn't tell this story so you could tell me how I handled things was inefficient.

I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out.

Anyone who guesses their own e-mail wrong needs a wakeup. It took about 10 minutes.

Well the world is certainly better for your service! If we could all only think in such a haphazard way instead of doing the right thing.

There is no "right thing" here. A person is under no obligation to call a service provider that they have no ties to.

Sure. The alternative is to just do nothing. Not create a mess for the account owner.

And receive all their purchase receipts and advertisements for eternity? No thanks.

[Anonymous]

Anonymous wrote:It’s been super frustrating trying to access my email account like ALL weekend!

I have some important emails that I need to get to for work!
Ugh!

I called Yahoo’s help line & they basically told me that w/out a recovery email or phone no.# they cannot help me.

Thank you to everyone who responded.
Your responses were very helpful!

They implemented all the "security" measures in aug of 2024, and basically locked out millions of people worldwide from their old accounts.

They then wanted Drivers License, SS #s, phone numbers, age, addresses, etc. to "secure your account".

It was all an overseas scam that Yahoo/Aol/Oath tried to do. Surprised you didn't get hit until this year.

[Anonymous]

Anonymous wrote:

Anonymous wrote:It’s been super frustrating trying to access my email account like ALL weekend!

I have some important emails that I need to get to for work!
Ugh!

I called Yahoo’s help line & they basically told me that w/out a recovery email or phone no.# they cannot help me.

Thank you to everyone who responded.
Your responses were very helpful!

They implemented all the "security" measures in aug of 2024, and basically locked out millions of people worldwide from their old accounts.

They then wanted Drivers License, SS #s, phone numbers, age, addresses, etc. to "secure your account".

It was all an overseas scam that Yahoo/Aol/Oath tried to do. Surprised you didn't get hit until this year.

Yahoo has had the recovery email and phone numbers for years. Do you mean last year the only option to access your account was via the recovery options?

I’m a little surprised OP never updated her information. I get asked every month or 2 to verify my recovery info with Yahoo.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:It’s been super frustrating trying to access my email account like ALL weekend!

I have some important emails that I need to get to for work!
Ugh!

I called Yahoo’s help line & they basically told me that w/out a recovery email or phone no.# they cannot help me.

Thank you to everyone who responded.
Your responses were very helpful!

They implemented all the "security" measures in aug of 2024, and basically locked out millions of people worldwide from their old accounts.

They then wanted Drivers License, SS #s, phone numbers, age, addresses, etc. to "secure your account".

It was all an overseas scam that Yahoo/Aol/Oath tried to do. Surprised you didn't get hit until this year.

Yahoo has had the recovery email and phone numbers for years. Do you mean last year the only option to access your account was via the recovery options?

I’m a little surprised OP never updated her information. I get asked every month or 2 to verify my recovery info with Yahoo.

Yes. They started requiring phone/email verification, which they had never done before. Many accounts didn't even have the old emails or phone numbers anymore, and no way to "recover" without them.