Reply to Please Help Me With My Yahoo Email 📧 Account!

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]I have an atypical idea.

Figure out who has your old phone number and if they are normal/trustworthy.

Ask them for help in a way that shows your credibility.  Ask for suggestions here if you need help.  Perhaps compensate that person.

Before you reach out, you really should migrate to a new service.

Also read instructions on how to change your default phone number, etc.

Not everyone is a crook.  A stranger might help you.

I have an elderly lady with my same name who has signed up twice for Walmart accounts using my e-mail and her phone.

Because she put my e-mail on, I have privileges to reset the online password.  When I do that, it texts her but I have full access to the account.  She doesn't know who I am.

The first time, I thought it was the beginning of a scam.  So I closed the account.

Six weeks later, she opened a new account.

I got in again and was very freaked out because her credit card was registered to it.  I couldn't see the numbers but it was active. So I could have sent myself stuff from Walmart at her expense.  I immediately deleted the credit card out of the account.

Then I thought through how to get her attention.  She had a saved or favorite item in a list area.  So I made a whole bunch of lists and titled them things like "Wrong E-Mail on Account" and "Correct Your E-mail".  Enough so anyone looking in that area would see them.  Then I did about 10 password resets in a row so she'd get lots of text messages.  Then I just signed out and didn't go back

I hope she figured it out.  I know who she is because of our same name and store location.  She probably doesn't know who I am.  And where I am.

I mention all this because I want OP to understand that whoever has her phone number might do her a kindness.  And there are ways to research whoever has it to see if they are a safer or less safe person to contact.[/quote]

You never considered just calling Walmart and asking them to contact her?[/quote]

Why would I deal with Walmart? The first time I thought it was a scam.  And I don't trust front-line consumer service line reps to do anything right.  And this lady needs to learn that she misremembers her e-mail or it will be something besides Walmart next time. Also I took care of it late at night.  There aren't always consumer helpline at that time.[/quote]
Uh yea, you went to an extreme effort when you should have just called Walmart customer service. They are open late like their stores.[/quote]

So...it's 11:45 at night (hypothetically).  I call Walmart.  I tell them...please call this batty old lady in Florida and get her to take my e-mail off her account right away?

Do you think that would happen?  Who knows what kind of outreach powers that person has.  Also...they don't know if I'm for real because I'm not their customer and I'm asking for changes to someone else's account.

If they locked batty old woman's account, she'd probably open another and put my e-mail on it again.  She did it twice.[/quote]
Oh you’re right my bad. Companies don’t deal with things like this all the time. What you did was 100% correct and not at all batty. Apologies milady. [/quote]

It annoys me that you put more energy into critiquing my story than helping OP.  I told this story to explain that sometimes you can trust randoms who have your deets.  Like whoever has OP's phone number.  I didn't tell this story so you could tell me how I handled things was inefficient. [/quote]
I was one of the first posts with Yahoo’s customer service number and later suggested she try other devices that have been logged in. So I actually gave OP 2 proven ways to solve her problem.

You just wasted a ton of time, made a mess of someone’s account, and freaked an old lady out. [/quote]

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