Is a partial refund fair

[Anonymous]

Similar thing happened to us. No A/C the evening they checked in. Offered to send a repair person that night and they declined. It was fixed by early afternoon the next day. We offered a full refund for the night without A/C.

[Anonymous]

Another reminder to always stay at high end resorts.

[Anonymous]

This is OP. For those of you saying 30% refund or refund, for the one night without AC? Or the 2 nights with no central AC? Or the full week?
We ARE trying to be fair but not taken advantage of. We did our best to fix the issue as soon as we could.
Our reviews have all been great so far.
We csn control/monitor the thermostat. The warmest it got before we put in the portables was 76. Condo is on ground floor.

[Anonymous]

Anonymous wrote:This is OP. For those of you saying 30% refund or refund, for the one night without AC? Or the 2 nights with no central AC? Or the full week?
We ARE trying to be fair but not taken advantage of. We did our best to fix the issue as soon as we could.
Our reviews have all been great so far.
We csn control/monitor the thermostat. The warmest it got before we put in the portables was 76. Condo is on ground floor.

So? How old was your AC unit? You waited till it became a problem.

[Anonymous]

Anonymous wrote:This is OP. For those of you saying 30% refund or refund, for the one night without AC? Or the 2 nights with no central AC? Or the full week?
We ARE trying to be fair but not taken advantage of. We did our best to fix the issue as soon as we could.
Our reviews have all been great so far.
We csn control/monitor the thermostat. The warmest it got before we put in the portables was 76. Condo is on ground floor.

Full week. And make it 50%. You sound trashy.

[Anonymous]

I would probably do 1 night refund for no AC and a 50% refund of one night for the portables/repair inconvenience

[Anonymous]

Ah landlords! So much fun.

[Anonymous]

You did not provide what was advertised. They had no ac and multiple disruptions on a vacation. Personally I would have cancelled and expected a full refund including deposits.

Agree on 50% whole week. You are not being taken advantage of. Sorry it was an expensive lesson.

Please stop trying to justify why you should not pay. Take the lesson to keep everything maintained.

[Anonymous]

Anonymous wrote:Ah landlords! So much fun.

Slumlords more like it in this case.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Ah landlords! So much fun.

Slumlords more like it in this case.

Oh please, stop trolling

[Anonymous]

30% off the weekly cost. Saturday- Tuesday = 4 days of drama when they should have been relaxing.

[Anonymous]

Anonymous wrote:So they had a day without air conditioning, two days with only window units and a day with people installing an HVAC system. So more than half their week sucked.

I think you’re cheaping out on them. A free weekend in the off season is t reasonable compensation. Why would they ever want to stay at your place again? And many people can’t get away in the off season. I think a5 least a 30% refund is in order - half of the amount they paid for their ruined days.

+1. Plus they had the annoyance of having people in and out to fix the problem, constant communication with you all, etc.

[Anonymous]

Anonymous wrote:You did not provide what was advertised. They had no ac and multiple disruptions on a vacation. Personally I would have cancelled and expected a full refund including deposits.

Agree on 50% whole week. You are not being taken advantage of. Sorry it was an expensive lesson.

Please stop trying to justify why you should not pay. Take the lesson to keep everything maintained.

This. Why do airbnbs want to keep every last cent of every stay? I'm assuming you have priced some buffer in there and are not skating on the thinnest of margins. You probably have no mortgage any more. You need to absorb this cost. Sorry. These people had a terrible vacation. Not anyone's fault but they certainly are the least at fault here and need their money back.

[Anonymous]

You refund 50% of their current stay. They were inconvenienced. The issue was on their minds and they worried about it for days. Vacations are precious. Not your fault, likely, the breakdown. Things happen. But when things happen, they cost you.

[Anonymous]

This is why I don’t rent Air BnBs. Hosts think it’s easy money and cheap out on furniture, appliances, cookware, linens, etc. Needing a new HVAC shouldn’t have been a complete surprise. My guess is you don’t have it serviced as regularly as you do your home unit because, you know, money.