DC 911 Center Disfunction

[Anonymous]

Also a local - there was the guy who died of a heart attack outside a fire station, there were a few deaths due to either EMS not showing up or going to the wrong address, there was also the issue of no one picking up the phone.

My parents had the BCC rescue squad number on our fridge in case something happened.

[Anonymous]

Anonymous wrote:Also a local - there was the guy who died of a heart attack outside a fire station, there were a few deaths due to either EMS not showing up or going to the wrong address, there was also the issue of no one picking up the phone.

My parents had the BCC rescue squad number on our fridge in case something happened.

Did they help him and he died? Sometimes nothing you can do will save a person.

[Anonymous]

I have had 3 emergencies -
an intruder in the house
an open door the week after the intruder
a neighbor fell (this was just last week)

All times had decent response from 911.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Also a local - there was the guy who died of a heart attack outside a fire station, there were a few deaths due to either EMS not showing up or going to the wrong address, there was also the issue of no one picking up the phone.

My parents had the BCC rescue squad number on our fridge in case something happened.

Did they help him and he died? Sometimes nothing you can do will save a person.

Based on this logic, why even try?

[Anonymous]

Before you knock it, you try working for an understaffed call center. It is very hard, very stressful work. Long, terrible hours. Mandatory overtime. And it really isn’t for uneducated people- there’s a lot to manage and the stakes are insanely high. And when people call for police help, they really need a social worker and a domestic abuse counselor- not the guys in blue who hate going to these calls, and who are hated by the callers. It is an absolute mess. A pressure cooker. They keep paying more money to try to keep people there buy u less there are huge changes which attract lots of people, it’s going to stay a very very hard job. All of you who are complaining please go work there!

[Anonymous]

Anonymous wrote:Before you knock it, you try working for an understaffed call center. It is very hard, very stressful work. Long, terrible hours. Mandatory overtime. And it really isn’t for uneducated people- there’s a lot to manage and the stakes are insanely high. And when people call for police help, they really need a social worker and a domestic abuse counselor- not the guys in blue who hate going to these calls, and who are hated by the callers. It is an absolute mess. A pressure cooker. They keep paying more money to try to keep people there buy u less there are huge changes which attract lots of people, it’s going to stay a very very hard job. All of you who are complaining please go work there!

I wouldn't describe that as DC's call center disfunction. They have employees who choose not to show up for work. However, DC doesn't replace them. Since the budget is fixed, you can't hire anyone to replace the workers who refuse to work. No, we can't increase the budget so DC can support a bunch of no-shows.

[Anonymous]

The budget needs to go waaaayyy up and then you can stop with the mandatory overtime and horrible conditions. Srsly, it is a terrible job. People can sue you personally for messing up! I think they need to pay these people double.

[Anonymous]

Brooke Pinto says she will step up oversight.