| People around here at weird. I have a feeling they open the package, discover It's not theirs, and then panic that they have "stolen" something. So their only choice is to deny having made a mistake because they don't make mistakes. |
What rock are you living under? It's the "cost of doing business" - I agree, it's not "fair" but it is what it is, unfortunately. |
| I would also tell the seller it was not delivered to your house. You already tried to speak with the woman about it. I’m not sure what else you could do unless you want to tell the police. |
DP. Can you be 100 percent certain, though, that she was taking in your package, or possibly a package that was for her and delivered by the same carrier at the same time? I have heard of carriers stealing packages that they figured contained electronics or other potentially valuable items (they wouldn't know it was a niche item, they'd just know it came from something that sounded like electronics or drones which are hot right now and $$$). Possibly what your camera shows them leaving at her door is a package that was hers, and the carrier recorded it as yours being delivered so there was a "record" but it wasn't her who stole it -- it was the carrier...? Honesty I doubt it was the carrier (more likely to be the neighbor) but the point is, you can't necessarily tell for certain she simply took your package unless you can see your address on the box, on the video. So weigh this against the fact you're basically going to end up in a possible lifetime feud with the neighbor if you call the cops or whatever. Not worth it. Tell the sender it apparently was misdelivered or stolen en route or whatever but all that matters is: You do not have what you ordered. I know it's a small business but it's on them to get your paid-for purchase into your hands. |
| Stop engaging with your neighbor on this matter. You may have proof it was dropped off at their home but you don't have proof that anyone from inside that home opened the door and grabbed the package. Go directly to the seller, show proof it was dropped off at the wrong address and get a refund. They have insurance for this sort of thing. |
“The odds in your favor” is not proof. |
| I would just handle it as though it was never delivered to me - which is the case after all - and pursue it with the retailer, including a charge back if you do not get a proper resolution. They should have to work it out with the shipper, not you. |
| CALL the police. |
Seems like the OP is out to get their neighbor and likes playing Hardy Boys. Get a life and shop brick and mortar if you can’t deal with a missing package. |
Moron, call the police? for WHAT?? |
| If you ask for reimbursement, the seller will make an insurance claim or a beef with the delivery service, who then will stop leaving packages for your doorstep entirely unless you are there to sign for *everything*. It may not be worth it to you. |
FOUND THE THIEF!!! "When the package never arrived I looked into the tracking and the picture it has with it matches the house across the street. In addition, we have on our ring camera a package being delivered at the same time as the time stamp on the delivery photo." That's enough right there for the police report. |
If they won't reimburse, dispute the charge on your credit card. |
Agree! I don't know why everyone is pushing it back to the carrier and seller. That makes thieves win and the rest of us lose. How is that fair? She is a thief and absolutely bring it to a head with her. Why are we coddling people who do illegal things? |
The seller is generally responsible for anything that happens until delivery under most state commerce laws. It wasn’t delivered to OP. It wasn’t even stolen from her porch. If the seller is smart, they insure their packages. If USPS/UPS wants to investigate they could go after the neighbor, but probably won’t. |