Was our request at a cafe rude or was the barista?

[Anonymous]

Anonymous wrote:When I see that Starbucks is really crowded, I order plain coffee because it’s just easier on everyone. But- most importantly, I make this call before I place my order and not after.

+1

[Anonymous]

You were, in fact, entitled creating more work for her!
As she is busting her guts working ,you decided to interrupt her and switch your order to get it faster?
How is that helpful at all? And how does changing your order that has been clipped and about to be made makes her life easier
I just can't! I really can't with you. How are you failing to see that you were creating more work for her, by trying to get out of there faster and keeping others' orders even a longer wait?

[Anonymous]

People like OP are why everyone would benefit from time spent working in some kind of low-wage, customer-facing retail job like Starbucks, McDonalds or a grocery store cashier. You obviously have no idea how those jobs work or how obnoxious and disruptive your interruption was.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Then why didn’t you order it?

Bingo. Because the register person does that and not the barista person. What you did not only was rude but it made no sense.

[Anonymous]

I don’t think you were being rude. But it really does interrupt the workflow and makes more work for them. Now you know. No harm.

[Anonymous]

Anonymous wrote:When I see that Starbucks is really crowded, I order plain coffee because it’s just easier on everyone. But- most importantly, I make this call before I place my order and not after.

I’ve seen this occur. Am I the only one grossed out by the cashier pouring your coffee & touching your lid with their unwashed hands after using their touchscreen and handling money?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Right but did you think she’d stop and jump your drip to the front of the line. You get drip while paying bc they pour it while you are doing your credit card.

Why did you use “jump”? We’ve established drip coffee is served with no wait.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Right but did you think she’d stop and jump your drip to the front of the line. You get drip while paying bc they pour it while you are doing your credit card.

Why did you use “jump”? We’ve established drip coffee is served with no wait.

NP. But that’s only if you order it from the start. Changing your order is in fact jumping the line. If you’d gone through the line again and placed a second order, then that wouldn’t be jumping.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Right but did you think she’d stop and jump your drip to the front of the line. You get drip while paying bc they pour it while you are doing your credit card.

Why did you use “jump”? We’ve established drip coffee is served with no wait.

By the person making expresso drinks?

OP asked someone to leave their job to go do someone else's job. How is that not rude to the people waiting for that person to do their job?

[Anonymous]

I don't think it was rude, but neither was the barista. She's not the person who pours the drip coffee -- that's the cashier. You interrupted her work flow, and probably wouldn't have saved that much time, since she wouldn't pour your coffee until she got to your place in the line anyway.

[Anonymous]

Anonymous wrote:

Anonymous wrote:When I see that Starbucks is really crowded, I order plain coffee because it’s just easier on everyone. But- most importantly, I make this call before I place my order and not after.

I’ve seen this occur. Am I the only one grossed out by the cashier pouring your coffee & touching your lid with their unwashed hands after using their touchscreen and handling money?

Baristas are trained to never touch the hole you drink out of on the lid, you press around the outside to secure it. There is also no contact with the actual coffee. The only thing they are touching are the cup and lid which were packed in a factory, shoved in a box, unpacked and set out in their place. If you're that worried about germs you probably need to make your own coffee at home.

[Anonymous]

Anonymous wrote:I don't think it was rude, but neither was the barista. She's not the person who pours the drip coffee -- that's the cashier. You interrupted her work flow, and probably wouldn't have saved that much time, since she wouldn't pour your coffee until she got to your place in the line anyway.

Former starbucks barista (ask me about sb union busting!).

The best option: observe the store when you walk in and make your selection accordingly
2nd best: go back to the cashier, explain your situation and ask for drip coffees. In most cases the cashier will be willing to give you coffees and can pull the americano cups off the bar.

[Anonymous]

20 minutes is a long time to wait for coffee. I'd be annoyed too.

[Anonymous]

You know how I avoid these life challenges?

I make my own coffee. It's really very easy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Right but did you think she’d stop and jump your drip to the front of the line. You get drip while paying bc they pour it while you are doing your credit card.

Exactly. The barista would have to add another task to her long list, whereas the cashier would have handed you the drip at the time you paid.