Was our request at a cafe rude or was the barista?

[Anonymous]

This is so minor I don’t know why you’re still thinking about it, but since you asked, next time say, “If it makes it easier for you…”

[Anonymous]

Anonymous wrote:

Anonymous wrote:I feel like two things. One is that you said you were "fine with" you didn't ask her to do it.

The other is unless you thought that asking for an easier drink would let you jump the line, you'd have saved what 2 of those 20 minutes? Would that really have been less annoying? If everyone got drip coffee, then yes that's a faster moving line, but you don't get to skip up because you made an easier drink order.

At this cafe, drip coffee is basically no wait. If we had ordered drip while paying it would have been handed to us right then.

Right - cashiers handle drop coffee, baristas handle espresso drinks/smoothies/etc. By asking her for a drip coffee, you were messing up with her flow. You were in the wrong.

[Anonymous]

Anonymous wrote:I read that places like Starbucks are slammed because of digital orders in addition to the walk-in orders. They physically cannot handle the sheer volume of requests, and aren’t allowed to turn off digital ordering. Employees are crying and stressed and walking away.

Just wait, OP.

True, my niece works at a Starbucks in Charlottesville and she said that at her store, they had to move someone from the cash register to making online orders (so there is a dedicated person making in-person orders and a separate person doing online orders.

[Anonymous]

Anonymous wrote:This is so minor I don’t know why you’re still thinking about it, but since you asked, next time say, “If it makes it easier for you…”

OP's goal wasn't to make things easier for the barista. It was to jump the line and get her drink faster.

[Anonymous]

Anonymous wrote:20 minutes is a long time to wait for coffee. I'd be annoyed too.

+1 The cashier had a role here, too. The cashier certainly could have told OP and husband that the wait would be 20 minutes. I think that the cashier and the barista were less customer service oriented than they could have been. 20 minutes is way to long to wait.

[Anonymous]

Anonymous wrote:

Anonymous wrote:20 minutes is a long time to wait for coffee. I'd be annoyed too.

+1 The cashier had a role here, too. The cashier certainly could have told OP and husband that the wait would be 20 minutes. I think that the cashier and the barista were less customer service oriented than they could have been. 20 minutes is way to** long to wait.

**too