Taylor Swift Tour

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

Yes so many temper tantrums and I truly wonder if the reaction would be the same for a dude band. TSwift can't win here. Remember the mom on this thread who wrote that her daughter is devastated to realize that Taylor is not her friend, but rather a businesswoman. Jeez. They want a superstar but expect to be treated like a BFF throughout this ticket buying process for one of the most popular tours. You can't have it all.

+1 Bruce Springsteen actually used dynamic pricing and was criticized way less.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

What did not work?

Every single person who bought merch (from the last tour? wth?) wasn’t guaranteed a spot in front of everyone else.

Bump/boost <> guarantee

What DID NOT WORK was that only verfied fans WITH PRESALE CODES were supposed to be able to purchase tickets and they have admitted that did not happen. Bots and peopole without codes bought tickets. Also people bought tickets for shows they didn't have codes too. It was all a lie.

A “lie”? No. TM tried to minimize bots. They weren’t 100% effective but they weren’t “lying”.

Which people bought without codes on Tuesday? Who was able to buy shows without the appropriate codes?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

What did not work?

Every single person who bought merch (from the last tour? wth?) wasn’t guaranteed a spot in front of everyone else.

Bump/boost <> guarantee

What DID NOT WORK was that only verfied fans WITH PRESALE CODES were supposed to be able to purchase tickets and they have admitted that did not happen. Bots and peopole without codes bought tickets. Also people bought tickets for shows they didn't have codes too. It was all a lie.

A “lie”? No. TM tried to minimize bots. They weren’t 100% effective but they weren’t “lying”.

Which people bought without codes on Tuesday? Who was able to buy shows without the appropriate codes?

They have already admitted that Philly was taken over by bots.

Also, I know someone personally who waited in the queue for the "wrong" show (not the one she had a code for) and was still able to purchase tickets with her code for another city.

[Anonymous]

There was no purpose to the verified fan process/lottery. They should have just announced from the beginning that it would be a free-for-all because that is what it was.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

What happened with TS tickets is not like calling over and over and getting a busy signal. It would be like if you camped out or called, got to the front to select seats only to have the seller tell you there’s an error and to go back to the end of the line or call back later. TM’s site could not handle demand and crashed at various points of seat selection, sending people to the back of the queue. TM should have required a pre-sale code to enter the queue in order to limit traffic. That’s on them and people have a right to be upset.

[Anonymous]

Anonymous wrote:There was no purpose to the verified fan process/lottery. They should have just announced from the beginning that it would be a free-for-all because that is what it was.

But it wasn't a "free for all" bc those of us w/o a code had 0 chance. Those with codes at least had a chance, a slim one _yes, but at least you had something verse the thousands like me who didnt.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

What did not work?

Every single person who bought merch (from the last tour? wth?) wasn’t guaranteed a spot in front of everyone else.

Bump/boost <> guarantee

What DID NOT WORK was that only verfied fans WITH PRESALE CODES were supposed to be able to purchase tickets and they have admitted that did not happen. Bots and peopole without codes bought tickets. Also people bought tickets for shows they didn't have codes too. It was all a lie.

A “lie”? No. TM tried to minimize bots. They weren’t 100% effective but they weren’t “lying”.

Which people bought without codes on Tuesday? Who was able to buy shows without the appropriate codes?

They have already admitted that Philly was taken over by bots.

Also, I know someone personally who waited in the queue for the "wrong" show (not the one she had a code for) and was still able to purchase tickets with her code for another city.

Bots spammed the queue but they didn’t buy a lot of the tickets.

So one person got tickets to the wrong show. Was she able to buy more than six total? Software glitches aren’t “lies”.

[Anonymous]

Anonymous wrote:

Anonymous wrote:There was no purpose to the verified fan process/lottery. They should have just announced from the beginning that it would be a free-for-all because that is what it was.

But it wasn't a "free for all" bc those of us w/o a code had 0 chance. Those with codes at least had a chance, a slim one _yes, but at least you had something verse the thousands like me who didnt.

Yes, if you didn’t have a code you couldn’t buy on Tuesday.

PP seems unfamiliar with the process.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

What happened with TS tickets is not like calling over and over and getting a busy signal. It would be like if you camped out or called, got to the front to select seats only to have the seller tell you there’s an error and to go back to the end of the line or call back later. TM’s site could not handle demand and crashed at various points of seat selection, sending people to the back of the queue. TM should have required a pre-sale code to enter the queue in order to limit traffic. That’s on them and people have a right to be upset.

Agree they should have had some sort of gateway to enter the queue. Maybe email out personalized links or two-factor authentication w/registered cell.

But technical failures when faced with massive, unprecedented loads aren’t “lies”.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

What happened with TS tickets is not like calling over and over and getting a busy signal. It would be like if you camped out or called, got to the front to select seats only to have the seller tell you there’s an error and to go back to the end of the line or call back later. TM’s site could not handle demand and crashed at various points of seat selection, sending people to the back of the queue. TM should have required a pre-sale code to enter the queue in order to limit traffic. That’s on them and people have a right to be upset.

Agree they should have had some sort of gateway to enter the queue. Maybe email out personalized links or two-factor authentication w/registered cell.

But technical failures when faced with massive, unprecedented loads aren’t “lies”.

This is an inherent weakness of online transactions. Still much easier than camping out for days or repeatedly calling.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

What happened with TS tickets is not like calling over and over and getting a busy signal. It would be like if you camped out or called, got to the front to select seats only to have the seller tell you there’s an error and to go back to the end of the line or call back later. TM’s site could not handle demand and crashed at various points of seat selection, sending people to the back of the queue. TM should have required a pre-sale code to enter the queue in order to limit traffic. That’s on them and people have a right to be upset.

Agree they should have had some sort of gateway to enter the queue. Maybe email out personalized links or two-factor authentication w/registered cell.

But technical failures when faced with massive, unprecedented loads aren’t “lies”.

I posted earlier and forgot you had to be logged in to your “verified fan” account to join the queue. It was the bots and people without codes trying to enter the queue that resulted in unprecedented traffic on the site. Next time they should stagger the sale and only open one or two venues at a time. Traffic will still be high but at least people with codes would wait until the sale for their venue opens.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

What happened with TS tickets is not like calling over and over and getting a busy signal. It would be like if you camped out or called, got to the front to select seats only to have the seller tell you there’s an error and to go back to the end of the line or call back later. TM’s site could not handle demand and crashed at various points of seat selection, sending people to the back of the queue. TM should have required a pre-sale code to enter the queue in order to limit traffic. That’s on them and people have a right to be upset.

Agree they should have had some sort of gateway to enter the queue. Maybe email out personalized links or two-factor authentication w/registered cell.

But technical failures when faced with massive, unprecedented loads aren’t “lies”.

I posted earlier and forgot you had to be logged in to your “verified fan” account to join the queue. It was the bots and people without codes trying to enter the queue that resulted in unprecedented traffic on the site. Next time they should stagger the sale and only open one or two venues at a time. Traffic will still be high but at least people with codes would wait until the sale for their venue opens.

Agree. Should the system be fixed for large demand/bots? Yes. Was anyone “lying”? No.

[Anonymous]

Put names on the tickets and make them not transferrable like airline tickets. This is totally possible but would lose money for TS and TM so they won't do it. But it would be fair.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

Ah, such memories. We had a couple of friends whose parents let them do that for Aerosmith in the 90s. We brought them food and after a while, we were bringing food for and hanging out with the people all around them in line. That was as much of the experience as the concert.