Taylor Swift Tour

[Anonymous]

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Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

Ah, such memories. We had a couple of friends whose parents let them do that for Aerosmith in the 90s. We brought them food and after a while, we were bringing food for and hanging out with the people all around them in line. That was as much of the experience as the concert.

Quoting myself. That’s why I’m laughing at the posters who are angry and saying to check our privilege because not everyone can sit on a computer all day. It’s a concert. Not everyone gets tickets. I was logged in and went about my day at work, occasionally checking. In the past you had to sit in one spot on a sidewalk for days.

[Anonymous]

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Anonymous wrote:

Anonymous wrote:Guys YES it was luck and that’s the point - it wasn’t supposed to be: people PAID for the ease with which you got in and got tickets despite being absolute neophytes to how Taylor structures these ticket sales. That is why Ticketmaster is being investigated: it’s a consumer protection complaint. The sales tactics to get presale codes earned money but duped customers because they did NOT structure the presale as promised

Aside from the bots, what’s the issue? Buying merch doesn’t entitle you to anything.

The merch was supposed to entitle you to a code to a smoother presale. Not a presale that any rando with an email could get into. Everyone is responding to this like I’m personally complaining - I never even attempted the presale so it’s not about sour grapes. I am literally explaining to you why the Tennessee attorney general is investigating Ticketmaster for a consumer protections violation- the presale DID NOT WORK as it was supposed to and bilked people out of money for no return. I’m not even talking about return as in “good tickets.” I’m talking about return as in “was even able to get into the sale before bots and randoms did and bought everything.” They promised a presale and botched it.

But where did you see this? My daughter repeatedly told me that and then online I read it was for her last tour, not this one. I still waited over 4 hours, frantically clicked and paid more than I could have ever imagined I would pay. I wouldn’t call it easy.

The boosts for merch were for her last tour but if you had purchased for a past tour with the same registration info you had a better chance at getting a verified code. Same if you had purchased tickets for LoverFest, which got canceled - those tickets were supposed to get you an additional bump to getting the verified code. For some people they did, for some people they didn’t. Nobody is saying you had an easy experience, even if you got tickets - that’s why Ticketmaster is being investigated !! I swear none of you read what I am saying. The experience was bad AND DID NOT WORK- which is why Ticketmaster is being investigated for violating consumer protections .

At this point, it sounds like you are having a giant temper tantrum because you feel you were entitled to tickets and couldn’t buy them. Do you remember the days of calling over and over again and getting the busy signal? Sometimes we never got through, no matter how bad we wanted them. Most of us understand that.

PP obviously isn’t old enough to have experienced that. Or camping out days in advance to buy tickets.

Ah, such memories. We had a couple of friends whose parents let them do that for Aerosmith in the 90s. We brought them food and after a while, we were bringing food for and hanging out with the people all around them in line. That was as much of the experience as the concert.

Quoting myself. That’s why I’m laughing at the posters who are angry and saying to check our privilege because not everyone can sit on a computer all day. It’s a concert. Not everyone gets tickets. I was logged in and went about my day at work, occasionally checking. In the past you had to sit in one spot on a sidewalk for days.

Good times. Good times.

[Anonymous]

But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

[Anonymous]

Anonymous wrote:Put names on the tickets and make them not transferrable like airline tickets. This is totally possible but would lose money for TS and TM so they won't do it. But it would be fair.

The best analysis was given by Lewis Capaldi on Graham Norton's show when he talked about his sold out shows - "Lots of bums on seats, and lots of money in my f*****g pocket".

I'm not sure fairness is the top priority.

[Anonymous]

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

Standing in line for hours to be near the top of the queue was not without cost - either you lost wages or paid someone else to stand in line.

[Anonymous]

Anonymous wrote:

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

Standing in line for hours to be near the top of the queue was not without cost - either you lost wages or paid someone else to stand in line.

And yet if I did it I could have tickets.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

Standing in line for hours to be near the top of the queue was not without cost - either you lost wages or paid someone else to stand in line.

And yet if I did it I could have tickets.

Maybe. It was a guess. Would 24 hours be long enough? Did you need to wait 2 days or 3 days? How many tickets were each people in front of you planning to buy.

[Anonymous]

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

It’s an unfortunate situation. There was far too much demand for the available tickets so of course not everyone will get tickets. And the ones who did were certainly lucky. I haven’t seen anyone say otherwise. Heck, many people didn’t even get access to a presale code. Everyone had the equal chance of getting picked for presale. Everyone with a presale code had an equal chance of making it through the glitchy system under bot attack. The situation sucked but it wasn’t “unfair”.

[Anonymous]

Anonymous wrote:Put names on the tickets and make them not transferrable like airline tickets. This is totally possible but would lose money for TS and TM so they won't do it. But it would be fair.

Agree and thought the same thing. It would prevent scalpers and bots.

It would just be tricky to verify ID/matching name on ticket upon entering the venue though...what qualifies a valid ID for a 13, 14, 15 yr old who may not have a passport nor driver's license.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

Standing in line for hours to be near the top of the queue was not without cost - either you lost wages or paid someone else to stand in line.

And yet if I did it I could have tickets.

Maybe. It was a guess. Would 24 hours be long enough? Did you need to wait 2 days or 3 days? How many tickets were each people in front of you planning to buy.

And would the record stores across town or the state be moving more quickly than the line at the store where you were queuing.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Put names on the tickets and make them not transferrable like airline tickets. This is totally possible but would lose money for TS and TM so they won't do it. But it would be fair.

Agree and thought the same thing. It would prevent scalpers and bots.

It would just be tricky to verify ID/matching name on ticket upon entering the venue though...what qualifies a valid ID for a 13, 14, 15 yr old who may not have a passport nor driver's license.

Instead you could say the purchasing credit card must be presented with the block of tickets. There are ways to do this, but they won’t.

[Anonymous]

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Anonymous wrote:I love seeing all these UMC moms upset because they didn't get what they wanted and felt they deserved.

If they work as hard as my wife does, they do deserve it.

They got what they deserved. They were given a CHANCE. Having a code doesn't mean you're guaranteed a ticket, only a chance to try to get a ticket. 2.4 million people got tickets.

What you’re missing is that my code gave me no chance because it was a freaking setup! That’s the investigation. It was literally rigged against me and most others who had a magic code to misery. Have you ever clicked on something extremely expensive for an hour straight and gotten an error? It was at its core humiliating.

What they’re also missing is most people only got a code by spending more money on additional merch or previous Loverfest tickets OR by opening or having a Capital One credit card. So no, it’s not that people simply had a chance and didn’t get it. They spent additional money with the promise that that would give them a CODE ensuring they could access early sales and get tickets. They were duped into spending money with false promises about early access. It’s shady as hell.

I have never been to a Taylor Swift concert or bought any merchandise before. I received a code. And I registered kind of late by the way.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Put names on the tickets and make them not transferrable like airline tickets. This is totally possible but would lose money for TS and TM so they won't do it. But it would be fair.

Agree and thought the same thing. It would prevent scalpers and bots.

It would just be tricky to verify ID/matching name on ticket upon entering the venue though...what qualifies a valid ID for a 13, 14, 15 yr old who may not have a passport nor driver's license.

unique link + presale code + captcha to get into the queue
text code to the registered phone number at time of purchase
phone numbers can only be used once.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:But if you got in line early enough, you used to be essentially guaranteed tickets. A bunch of people weren't going to swoop in and cut you at the last minute. With this, you couldn't even enter the waiting room until 9:30 and plenty of people who did that and sat their all day did not get tickets.

The people claiming its fair are the ones who got the tickets and think they did something to earn them rather than just being lucky.

Standing in line for hours to be near the top of the queue was not without cost - either you lost wages or paid someone else to stand in line.

And yet if I did it I could have tickets.

Maybe. It was a guess. Would 24 hours be long enough? Did you need to wait 2 days or 3 days? How many tickets were each people in front of you planning to buy.

And would the record stores across town or the state be moving more quickly than the line at the store where you were queuing.

+1

It was more stressful and soooo time-consuming. And there were still scalpers buying up tickets.

[Anonymous]

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Anonymous wrote:I was waitlist for the verified fan but I have a cap1 card so thought I may have a chance. Logged in at 2 pm sharp and was already in 2000th place. Waited for 90 minutes to go through the queue and there was one ticket available for $750.00. Needed three tickets total so has to pass. Frustrated is an understatement.

This is an issue that is getting lost in the rightful anger at Ticketmaster being a corrupt monopoly with no meaningful competitor to encourage it practices ethical sales. The tickets were INSANELY priced and Taylor had control over that. There are very few fans, “verified” or not, who are going to be able to actually purchase tickets for $500-$800 which is what MOST of the available ticket pricing was for those who were even able to get into the purchase queue. Combine that with hours of frustrated waiting and not knowing if you’d get a chance to purchase, some people probably made impulsive decisions to buy whatever was available once they finally made it in knowing how competitive it was and are now sitting on $500 *nosebleed* seats. I fully understand she can’t put on a stadium tour for $49 tickets but I spent $180 for Reputation tickets and would’ve even considered $300 high but fair for a tour of this size in a post-Covid economy of inflation. But the ticket prices were ASTOUNDINGLY high, which either completely shut out a vast majority of her fans base who couldn’t spend that, or pushed people into making unwise financial choices by creating a scarcity model of purchasing.

All around it’s a shame. Ticketmaster bears the brunt but Taylor is also responsible for the insane ticket prices that enabled her to beat her own record of highest one day selling for a tour ever. It’s opportunistic and ensures that only the richest and most privileged have access to live music.

For the record, I thought that the tickets were very cheap and would have preferred less competition and higher prices to reflect the supply-demand situation. The 300 section, top & worst at NJ MetLife, was priced at $100 per ticket.

Thank you for pointing that out. Taylor is not some innocent victim of Ticketmaster, and her statement is crappy. She's a grown woman, she's been in this business for a long time and isn't afraid to stand up for herself. This comes down to greed - hers and Ticketmaster’s. A noticeable number of empty seats might send a message, but won't happen. Too many people went into panic mode to get tickets and paid the insane prices. How many on this discussion alone have said they just bought tickets, and THEN were shocked at the cost?