Paid for Amazon return at UPS

[Anonymous]

I went online to start a return for a $30 item. I was not given a code to take to the UPS Store like is typically done. I was given a copy of the return label and instructed to print it. This has never happened before so I went to the UPS Store (that I have gone to for years) thinking one of the 3 codes on the return label could be scanned for the return.
Instead they wanted $6.01 to return this item. I emailed the shipping label to the store, they printed it out and attached it to the package. I paid for them to open the email, print the label and the paper it was printed on and also for them to attach it to the package. This is what the employee told me I was being charged for.
That’s $6.01
Needless to say, it’s frustrating.

I wrote a review on Yelp and they are defending their policy. Is there any other way to return an Amazon package that actually is free?

[Anonymous]

I take return packages to whole foods or Staples, or print the label and take it to UPS.

[Anonymous]

I print the label or go to Whole Foods.

[Anonymous]

The options presented to you for return entirely depend on the item and how it was sold. Sometimes it's UPS store no label needed, sometimes there is a charge, sometimes XYZ. It all varies and you have to pay attention when initiating the return.

[Anonymous]

This is not the UPS store's fault, it's your fault for not taking the time to look through the return options carefully. There are usually several options and a down arrow that allow you to select even more. You need to scroll down to find the "return for free at UPS" option. Sometimes, if you're returning to a third party seller, the options are different. It sounds like that was your problem, you didn't buy directly from Amazon. You should take back your review.

[Anonymous]

Anonymous wrote:I print the label or go to Whole Foods.

Are there any circumstances that Whole Foods would require you to pay? It seems like UPS is using this as an opportunity to upcharge. Are other return centers doing this?

[Anonymous]

Anonymous wrote:I print the label or go to Whole Foods.

So Whole Foods doesn’t charge to print the label?

[Anonymous]

First, you have to make sure the item has free returns. However, as already stated, you have to scroll through your options for return.

It is pretty standard now that you have to pay a fee if you want UPS to print out the label for you, which is why if UPS is my only option, I print it out myself and attach.

But if Whole Foods is an option, then I just take it there and they scan the code and the bar code on the product, and I'm done.

In my area, you can also do the scan return at Kohl's for free. But there isn't one close to me.

[Anonymous]

It depends on the item.

[Anonymous]

Anonymous wrote:The options presented to you for return entirely depend on the item and how it was sold. Sometimes it's UPS store no label needed, sometimes there is a charge, sometimes XYZ. It all varies and you have to pay attention when initiating the return.

+1

Read the options carefully, it changes depending on package.

[Anonymous]

Anonymous wrote:I went online to start a return for a $30 item. I was not given a code to take to the UPS Store like is typically done. I was given a copy of the return label and instructed to print it. This has never happened before so I went to the UPS Store (that I have gone to for years) thinking one of the 3 codes on the return label could be scanned for the return.
Instead they wanted $6.01 to return this item. I emailed the shipping label to the store, they printed it out and attached it to the package. I paid for them to open the email, print the label and the paper it was printed on and also for them to attach it to the package. This is what the employee told me I was being charged for.
That’s $6.01
Needless to say, it’s frustrating.

I wrote a review on Yelp and they are defending their policy. Is there any other way to return an Amazon package that actually is free?

They have always charged to print a label like that and you are totally Karen for writing a negative review. Next time print the label yourself at home.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I print the label or go to Whole Foods.

So Whole Foods doesn’t charge to print the label?

My WF has a system. They scan the code I show them on my phone. Then they scan the product to make sure they match. Once they confirm they match, they place the item in a plastic bag, seal it, then print another barcode that they attach to the plastic bag. They then scan that barcode along with the barcode that is on the bigger shipping box that they fill up before sending it off to Amazon. And all of that is free.

[Anonymous]

I just returned some shoes last week through UPS and there was no charge

[Anonymous]

Anonymous wrote:

Anonymous wrote:I went online to start a return for a $30 item. I was not given a code to take to the UPS Store like is typically done. I was given a copy of the return label and instructed to print it. This has never happened before so I went to the UPS Store (that I have gone to for years) thinking one of the 3 codes on the return label could be scanned for the return.
Instead they wanted $6.01 to return this item. I emailed the shipping label to the store, they printed it out and attached it to the package. I paid for them to open the email, print the label and the paper it was printed on and also for them to attach it to the package. This is what the employee told me I was being charged for.
That’s $6.01
Needless to say, it’s frustrating.

I wrote a review on Yelp and they are defending their policy. Is there any other way to return an Amazon package that actually is free?

They have always charged to print a label like that and you are totally Karen for writing a negative review. Next time print the label yourself at home.

OP here: I would proudly identify as a Karen. The world needs more of us.

[Anonymous]

Anonymous wrote:This is not the UPS store's fault, it's your fault for not taking the time to look through the return options carefully. There are usually several options and a down arrow that allow you to select even more. You need to scroll down to find the "return for free at UPS" option. Sometimes, if you're returning to a third party seller, the options are different. It sounds like that was your problem, you didn't buy directly from Amazon. You should take back your review.

+1