Paid for Amazon return at UPS

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:UPS stores are franchised. They set prices for servcies. This was probably their label printing charge. They genrally don't charge just to "accept" a package (because UPS pays them a fee to do so).

Likewise, never walk into UPS with an item and say "I want to ship this". THey will charge ot box it up, and the UPS rates they charge are retail rates. Instead, prepare the shipment on ups.com and print the label at home so you just need to drop it off there. The shipping rates are 40% less typically (same for DHL and FedEx.. and USPS but to a lesser extent).

You are incorrect, based on the Amazon agreement, they will charge a fee - while taking it to staples or Whole Foods or wherever would be free and no label needed

Do any you know why our Amazon returns always suggest Staples but we live much closer to Whole Foods? Does the same Staples QR code work at Whole Foods too?

Perhaps not, and return options depend on the item. Again, read the return page FOR YOUR ITEM, it has all the available options. Don't bring something into WF if you haven't clicked on that specific option.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I went online to start a return for a $30 item. I was not given a code to take to the UPS Store like is typically done. I was given a copy of the return label and instructed to print it. This has never happened before so I went to the UPS Store (that I have gone to for years) thinking one of the 3 codes on the return label could be scanned for the return.
Instead they wanted $6.01 to return this item. I emailed the shipping label to the store, they printed it out and attached it to the package. I paid for them to open the email, print the label and the paper it was printed on and also for them to attach it to the package. This is what the employee told me I was being charged for.
That’s $6.01
Needless to say, it’s frustrating.

I wrote a review on Yelp and they are defending their policy. Is there any other way to return an Amazon package that actually is free?

They have always charged to print a label like that and you are totally Karen for writing a negative review. Next time print the label yourself at home.

OP here: I would proudly identify as a Karen. The world needs more of us.

No, you're nasty because you're jumping to conclusions without verifying what your return possibilities were.

[Anonymous]

Anonymous wrote:OP,

You need to read your return options CAREFULLY. They depend on the item. For some items, there are no free return options. Generally when you buy the product they tell you whether there is a free return option.

Generally items that are sold and delivered by Amazon are free returns, and those sold by third party sellers may be free, or not.

I generally return via Whole Foods, because since I nearly always buy free return items from Amazon, that is my free and easiest option. You show a QR code to the machine at WF and it prints out a label and gives you a bag for your items. It's super easy and customer friendly.

But again... your particular item may not have been returnable for free.

That’s a good point. People assuming OP made a click error processing the return are likely incorrect. It was probably just OP’s first time returning a non-Amazon processed item that didn’t actually have a free return option.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I print the label or go to Whole Foods.

So Whole Foods doesn’t charge to print the label?

My WF has a system. They scan the code I show them on my phone. Then they scan the product to make sure they match. Once they confirm they match, they place the item in a plastic bag, seal it, then print another barcode that they attach to the plastic bag. They then scan that barcode along with the barcode that is on the bigger shipping box that they fill up before sending it off to Amazon. And all of that is free.

That happens at UPS too. But for some reason it was different for this item. If you weren't notified, you should complain. But likely you were notified.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I print the label or go to Whole Foods.

So Whole Foods doesn’t charge to print the label?

My WF has a system. They scan the code I show them on my phone. Then they scan the product to make sure they match. Once they confirm they match, they place the item in a plastic bag, seal it, then print another barcode that they attach to the plastic bag. They then scan that barcode along with the barcode that is on the bigger shipping box that they fill up before sending it off to Amazon. And all of that is free.

Same at Amazon Fresh grocery stores. I take my returns there, scan my code, and pay $0

[Anonymous]

Anonymous wrote:

Anonymous wrote:UPS stores are franchised. They set prices for servcies. This was probably their label printing charge. They genrally don't charge just to "accept" a package (because UPS pays them a fee to do so).

Likewise, never walk into UPS with an item and say "I want to ship this". THey will charge ot box it up, and the UPS rates they charge are retail rates. Instead, prepare the shipment on ups.com and print the label at home so you just need to drop it off there. The shipping rates are 40% less typically (same for DHL and FedEx.. and USPS but to a lesser extent).

You are incorrect, based on the Amazon agreement, they will charge a fee - while taking it to staples or Whole Foods or wherever would be free and no label needed

IT DEPENDS ON THE ITEM.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I print the label or go to Whole Foods.

So Whole Foods doesn’t charge to print the label?

My WF has a system. They scan the code I show them on my phone. Then they scan the product to make sure they match. Once they confirm they match, they place the item in a plastic bag, seal it, then print another barcode that they attach to the plastic bag. They then scan that barcode along with the barcode that is on the bigger shipping box that they fill up before sending it off to Amazon. And all of that is free.

That happens at UPS too. But for some reason it was different for this item. If you weren't notified, you should complain. But likely you were notified.

The item may not have been returnable for free. Or OP missed something. Either way, not the fault of UPS.

[Anonymous]

Anonymous wrote:This is not the UPS store's fault, it's your fault for not taking the time to look through the return options carefully. There are usually several options and a down arrow that allow you to select even more. You need to scroll down to find the "return for free at UPS" option. Sometimes, if you're returning to a third party seller, the options are different. It sounds like that was your problem, you didn't buy directly from Amazon. You should take back your review.

+1

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:UPS stores are franchised. They set prices for servcies. This was probably their label printing charge. They genrally don't charge just to "accept" a package (because UPS pays them a fee to do so).

Likewise, never walk into UPS with an item and say "I want to ship this". THey will charge ot box it up, and the UPS rates they charge are retail rates. Instead, prepare the shipment on ups.com and print the label at home so you just need to drop it off there. The shipping rates are 40% less typically (same for DHL and FedEx.. and USPS but to a lesser extent).

You are incorrect, based on the Amazon agreement, they will charge a fee - while taking it to staples or Whole Foods or wherever would be free and no label needed

Do any you know why our Amazon returns always suggest Staples but we live much closer to Whole Foods? Does the same Staples QR code work at Whole Foods too?

Kohls, Staples, and Whole Foods each generate unique return QR codes for their store. So no, you can’t drop off returns at different retailer your return and QR code was assigned to.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:UPS stores are franchised. They set prices for servcies. This was probably their label printing charge. They genrally don't charge just to "accept" a package (because UPS pays them a fee to do so).

Likewise, never walk into UPS with an item and say "I want to ship this". THey will charge ot box it up, and the UPS rates they charge are retail rates. Instead, prepare the shipment on ups.com and print the label at home so you just need to drop it off there. The shipping rates are 40% less typically (same for DHL and FedEx.. and USPS but to a lesser extent).

You are incorrect, based on the Amazon agreement, they will charge a fee - while taking it to staples or Whole Foods or wherever would be free and no label needed

Do any you know why our Amazon returns always suggest Staples but we live much closer to Whole Foods? Does the same Staples QR code work at Whole Foods too?

It is item specific. I think WF returns are limited by size of the item because they don’t have that much space. I had to do a large item return recently and my drop off options were much more limited.

And you need to return it at the place you selected.

[Anonymous]

They've been trying to charge me $1 for UPS returns. I don't think so.

[Anonymous]

Anonymous wrote:You are at fault. You choose the return option when you initiate the return. It specifically tells you the options and cost.

And besides kohls or whole foods they all cost even if you print your own return label they will charge $1 for UPS store return even if it's the closest place to your house.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I print the label or go to Whole Foods.

Are there any circumstances that Whole Foods would require you to pay? It seems like UPS is using this as an opportunity to upcharge. Are other return centers doing this?

UPS is a free option, at least sometimes, if you bought an item that has free returns. All free options are listed when yo start your return. You don’t even need to print the label - they will scan it. This really seems to be a you problem.

[Anonymous]

You must be dirt poor, OP. Good heavens

[Anonymous]

Anonymous wrote:

Anonymous wrote:I didn't even know you can ask UPS to print the label. I am surprised they only charged $6.01 for that. OP is incredibly entitled to think UPS should do it for free.

They don’t charge $6 for that. They charge $1 or $2 to print a label. I assume the other $4 was for a shipping bag for OP’s return item.

I don't know what they charged op for but they're charging some customers $1 for basic prime purchases that were labeled "free returns" and this is printing your own label NOT them printing one for you. It's a scam. It doesn't sound like a lot but when when you're doing that to a billion customers that's a lot of money.