Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

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09/13/2025 21:17

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

I don’t want to get into all the details, but I had a massive issue with the hotel I was staying at (room smelled awful of chemicals and customer service was awful)

It was for my kid’s college parents weekend, so I was paying $400/night for a residence inn, and all the hotels within an hours radius were fully booked.

The front desk clerks told me there was no manager on duty and one would not come till morning. This was around 4 in that afternoon.

The hotel general manager only works Monday -Friday from 9-5.

Does it strike you as unreasonable for a hotel to not have a manager on duty on a Saturday on probably the busiest weekend of the year? Or is this typical?
Thanks

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09/13/2025 21:19

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

It is a weekend, it’s no longer normal to get much of any staffing. Post covid new realities.

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09/13/2025 21:19

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

What difference does it make?

Call corporate and tell them they should have a manager on Saturday if you want.

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09/13/2025 21:27

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Since I worked in a similar class of hotel in a college town, no. Not remotely surprised. Also not remotely surprised there was an issue with someone who wouldn’t usually stay in that tier of hotel. Also not surprised someone is throwing a fit over a vague complaint like “smelled like chemicals” on parents weekend.

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09/13/2025 21:29

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Your issue was a complaint not an emergency. Having a manager on duty would not have changed anything you mentioned.

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09/13/2025 21:32

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Ask to change rooms.

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09/13/2025 21:38

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Yes that’s prime check in time.

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09/13/2025 21:41

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Anonymous wrote:Ask to change rooms.

They were fully booked

Every hotel within an hour was

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09/13/2025 21:43

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Anonymous wrote:Since I worked in a similar class of hotel in a college town, no. Not remotely surprised. Also not remotely surprised there was an issue with someone who wouldn’t usually stay in that tier of hotel. Also not surprised someone is throwing a fit over a vague complaint like “smelled like chemicals” on parents weekend.

I’m not sure what you mean by “wouldn’t usually stay in that tier of hotel.”
I stay in Residence Inns frequently. I’ve even stayed at that specific hotel before.

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09/13/2025 21:43

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

No and they are sold out anyway so what can they do. They can’t move you. Ask for money off on Monday. They will give it to you.

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09/13/2025 21:44

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Anonymous wrote:Since I worked in a similar class of hotel in a college town, no. Not remotely surprised. Also not remotely surprised there was an issue with someone who wouldn’t usually stay in that tier of hotel. Also not surprised someone is throwing a fit over a vague complaint like “smelled like chemicals” on parents weekend.

This. Lower your expectations for god’s sake. $400 for a residence inn is not egregious.

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09/13/2025 22:03

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Anonymous wrote:

Anonymous wrote:Since I worked in a similar class of hotel in a college town, no. Not remotely surprised. Also not remotely surprised there was an issue with someone who wouldn’t usually stay in that tier of hotel. Also not surprised someone is throwing a fit over a vague complaint like “smelled like chemicals” on parents weekend.

This. Lower your expectations for god’s sake. $400 for a residence inn is not egregious.

It’s typically $150/night. $400/night is egregious.

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09/13/2025 22:17

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

At the Ritz? 24/7 Yep. At a Residence Inn in a college town? Probably not.

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09/13/2025 22:19

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

Anonymous wrote:At the Ritz? 24/7 Yep. At a Residence Inn in a college town? Probably not.

Op here
All right thanks.
It definitely surprised me.

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09/13/2025 22:22

Subject: Would you expect a hotel to have a manager on duty on a Saturday late afternoon?

quote

Anonymous

I’m sensitive to scents and chemical smells and other immediate family members have terrible allergies. We always travel with a HEPA machine. Perhaps you can run out and buy one. It will clear out the room smells within an hour or two. Leave it running while you’re out during the day too.