Would you expect a hotel to have a manager on duty on a Saturday late afternoon?
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Anonymous
| So you know there was no possibility of moving rooms; what did you want to tell the manager? |
Anonymous
|
I don't know about the manager, but I am sensitive to smells and have detected gas leaks that nobody else could smell. I trust my nose. If the room smelled, I wouldn't want to stay either, because I know I am not imagining things and I don't want to breathe in toxic fumes. What did they do? Treat for rodents or other pests? Dry clean the curtains and got the dry cleaning formula wrong? Try to sanitize the carpet but it didn't dry correctly?
I'm sorry this is happening to you, OP. I hope you can open all the windows. |
Anonymous
Thank you. And actually no, they would not allow the windows to be opened. One employee told me I could, so I did. Then that employees shift ended. Another employee came to my door and told me I had to close them. I was told the manager instructed them to tell me that. I asked to speak with the manager and was told he was not there and wouldn’t be in till Monday. I asked how he even knew the windows were open and she said they “have an excellent communication system.” I asked if the manager could call me and they said he wouldn’t call until Monday. That he is management and only works Monday-Friday during business hours. I realize I can’t convey her attitude and tone of voice through writing but she was unbelievably rude in her tone of voice and smirking facial expressions. We ended up leaving because the fumes in the room were unbearable without open windows. |
Anonymous
| You can reach out to them in the morning, and they're likely to give you some sort of compensation for the inconvenience. |
Anonymous
| 400/night seems a lot for a Residence Inn. are there any airbnbs nearby |