Stubhub: do we have any recourse?
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Anonymous
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Bought tickets this morning for a Kennedy Center 1:30pm show. Received them by email at 11am.
Showed up at the Kennedy Center and at 1:20pm Stubhub emailed and pulled back the tickets. Not sure what happened (the original seller used them?) The show is sold out. Stubhub has refunded the money but is refusing any other compensation (the cost of parking, gas, time, etc) after we dragged 4 people out on a cold day. They are staying that a 10 minute warning (emailing at 1:20 for a 1:30pm show) is reasonable. |
Anonymous
| I'm so sorry - did KC find you tickets or standing room or anything? That stinks. |
Anonymous
| I don't know what you could do, but I would be furious, OP. Hopefully you all had a nice lunch out instead. Don't use Stub Hub. |
Anonymous
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StubHub will really HATE you taking them to your local small claims court.
Seriously. Do it. The process is intentionally made very user friendly. Follow the process and serve StubHub. You’ll be doing everyone a favor. Something tells me StubHub will offer to settle with you. |
Anonymous
This. Even if there is an arbitration clause, it will cost them money to respond to exercise it |
Anonymous
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PS - there is probably something in the Stub Hub agreement meaning you agreed not to sue them.
She them anyway. Make them tell it to the Judge, in person. (Hint: they will settle. Not worth their time). |
Anonymous
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This stubhub guarantee is a joke
Getting Valid Tickets If the tickets you ordered are not honored by the venue, we may, in our sole discretion, attempt to locate replacement tickets for you or provide you with a full refund of your purchase (including any fees and shipping/handling charges). We may require information from you or the venue to confirm that the tickets were invalid for entry. You are encouraged to call our Customer Service from the venue if you experience problems with your tickets. You must notify us and complete any required forms no later than seven days (or such other time as communicated by us to you) after the event. Essentially, they give you your money back and that's it even though the sold you an invalid ticket and common sense is that you will have to spend time and money getting to the venue |
Anonymous
Your fault for not being through the gate 10 minutes early. You should have played dumb and tried to enter |
Anonymous
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Huh? Our fault for not being in our seats for 20 minutes, doing nothing but twiddling our thumbs? You do this for every performance or movie? I somehow doubt it.
We paid for these tickets. Frankly, we should be able to arrive whenever when we wanted to. |
Anonymous
| Based on the stub hub agreement you got exactly what you agreed to which was a refund. |
Anonymous
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who gets to the venue only 10 minutes early?
NOBODY, that's who! |
Anonymous
This is not OP’s fault. She could have no showed if she wanted. she bought the tickets. OP, same thing happened to my friend with Seat Geek/Olivia Rodrigo. Congress needs to step in - the resale prices and policies are absurd. Other countries don’t allow this. |
Anonymous
+1. Stubhub probably couldn't process everything fast enough and the seller got cold feet. But they are the business and they should assume the risk. I'd send them a demand letter and then file in small claims court if they won't cut a deal. |
Anonymous
| We bought tickets for a show on Christmas Day. The seller never sent them. We got a refund but I had to wait until the day of the show for Stubhub to do anything. So we couldn’t even make other plans. This is actually the second time I’ve bought tickets on stubhub that didn’t come through. And I used to have very good luck with them. No more. |
Anonymous
| I like the small claims court suggestion! |