Airbnb problem
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Anonymous
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We’re headed to Aruba on Monday and the host just contacted me to say that the AC is broken. The part is on order and she’s trying to find a place for us until it’s repaired. I get it.
But she proposing a 2 bedroom a block off the ocean. I don’t have a problem with the location (even though I had booked ocean view) but I would never put us in a two bedroom. We have two adults, two teens, and my mom. With all the money and the travel, I’m not hip on anyone sleeping on a couch. I get that A/Cs break but I’m annoyed at the two bedrooms. She’s trying to find us another place with three bedrooms now. Thoughts? |
Anonymous
| ah yes bait and switch. sucker. |
Anonymous
| The place you originally booked doesn't exist, OP. |
Anonymous
| This is a very normal AirBnB scam. You book one place and then just before you leave, it isn't available and they offer to put you up in a much worse place. AirBnB will give you your money back in these cases and then you can find your own place. This has unfortunately become a big issue on these platforms. |
Anonymous
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It is October - stay in the place without the AC.
Open the windows |
Anonymous
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Ask if she can get a portable unit in the place you booked until the part comes in.
Call the bluff. |
Anonymous
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It is off season - you should be able to find something - and possibly cheaper since it is last minute.
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Anonymous
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OP here. Hmmm…I don’t get the impression that it’s a scam. I own rentals and the A/C has broken and we’ve been in a rental and the A/C has broken while we’re there and we had to leave early.
Aruba is too hot year round for open windows. But I will suggest portable AC. |
Anonymous
You’ve clearly never been to the Caribbean |
Anonymous
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Can you cancel? Just find another place yourself. I wouldn’t wait for the host to find something for you.
There are lots still available on Airbnb. https://www.airbnb.com/slink/ieMgfq65 |
Anonymous
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It's Aruba. There are hotels.
Cancel thru Air BnB because cannot deliver what was promised. Claw back via cc if necessary. No mercy. |
Anonymous
It’s the combination of it being broken right before you even arrive AND the part is on order. Like you said EVERYONE has AC in Aruba, they have a huge AC market. Supplies should be plentiful. |
Anonymous
You’ve obviously never lived on an island. This is normal. |
Anonymous
There are tons of places available on VRBO. This is a business and it is on the business (the property owner) to do the legwork to come up with a comparable solution. You have a planned vacation - and things happen. Do not compromise on your planned vacation. |
Anonymous
| No way would I stay at the less than ideal place. Secure something else. |