Need Legal Help Microsoft Account Hacked - CANNOT contact live person

[Anonymous]

My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

[Anonymous]

Are you paying for the service? If not, then you are the product and not the customer, and you have zero recourse. Sorry. Choose better storage services next time.

[Anonymous]

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

What's mind-blowing is that you would keep all of your accounts and associated passwords in the cloud, anywhere together.

There should be an alternative way to access the password. Wasn't your one-drive set up with a double password? Mine sends authentication to me whenever it's being accessed from an unfamiliar device, even Outlook is set this way. I sometimes get requests from MS Outlook to authenticate requests to access my email, device location blah blah China. Nope, not me. Device location Vienna VA, yep that's me on different computer.


https://support.microsoft.com/en-us/contactus

[jsteele]

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.

[Anonymous]

jsteele wrote:

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.

OP again. I went through the above link and was actually able to cha be my password, however the hacker’s email is still associated with the account

This morning I was not able to login to my OneDrive. When I checked my email. I saw that Microsoft had sent me an email last night saying my password had been changed again, initiated from a computer in France! I put in another request to change my password but I assume he will once again be contacted and have the ability to change it again.

I have sensitive information on my OneDrive. The inability to be able to communicate with Microsoft to explain what is happening has been unbelievably frustrating. At this point I have no idea of what to do or where to turn to for help.

[Anonymous]

Are you able to get into the OneDrive again each time you change the password?

Do you have the passwords changed for all financial accounts? I would try to change their usernames too.

Have you made copies on storage media off your computer of anything priceless to you (pictures?).

Look for evidence that the hacker is impersonating you. They seem pretty determined to maintain control of your accounts. Why?

Also consider that they could have a way to know what you type on your computer (keylogger). I don't know how those work, just that they exist. You may need to make sure that there's no spyware on your computer and browsers.

[Anonymous]

Anonymous wrote:Are you able to get into the OneDrive again each time you change the password?

Do you have the passwords changed for all financial accounts? I would try to change their usernames too.

Have you made copies on storage media off your computer of anything priceless to you (pictures?).

Look for evidence that the hacker is impersonating you. They seem pretty determined to maintain control of your accounts. Why?

Also consider that they could have a way to know what you type on your computer (keylogger). I don't know how those work, just that they exist. You may need to make sure that there's no spyware on your computer and browsers.

I changed the passwords for my financial accounts, I did not have time to change the passwords for all my accounts. I am not able to easily change the password for OneDrive. It took hours yesterday, but the hacker again changed it. I put in another request a few hours ago to change the password again, but I have not gotten an email from Microsoft.

During the few hours that I had access to my OneDrive yesterday, I was unable to remove the hacker's email. When I tried to do so, I received a message saying that I would have to wait 30 days to be able to do so. That's the big problem I can't get the hacker's email off my account. And I have absolutely no way to communicate this to Customer Support at Microsoft.

[Anonymous]

jsteele wrote:

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.

Thank you Jeff, yes I did. And I was eventually able to get a link from Microsoft to change my password, but since the hacker's email is still associated with my account, he also got the notification it was changed and he was able to change it again, so no I no longer have access.

I am in this game of cat and mouse because I can't get the hacker off my account, And I unbelievably have no means of converying this to Microsoft.

[jsteele]

Anonymous wrote:

jsteele wrote:

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.

Thank you Jeff, yes I did. And I was eventually able to get a link from Microsoft to change my password, but since the hacker's email is still associated with my account, he also got the notification it was changed and he was able to change it again, so no I no longer have access.

I am in this game of cat and mouse because I can't get the hacker off my account, And I unbelievably have no means of converying this to Microsoft.

Wait until it is late at night in France and, hopefully, the hacker is asleep. Then change your password, see if you can log in and change the email address.

[Anonymous]

jsteele wrote:

Anonymous wrote:

jsteele wrote:

Anonymous wrote:My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life. The hacker changed the email associated with my OneDrive. I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing. I'm desperate, I don't know what to do, I need some kind of legal recourse.

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.

Thank you Jeff, yes I did. And I was eventually able to get a link from Microsoft to change my password, but since the hacker's email is still associated with my account, he also got the notification it was changed and he was able to change it again, so no I no longer have access.

I am in this game of cat and mouse because I can't get the hacker off my account, And I unbelievably have no means of converying this to Microsoft.

Wait until it is late at night in France and, hopefully, the hacker is asleep. Then change your password, see if you can log in and change the email address.

I made a couple of requests earlier, but I was not given a link. Microsoft is only allowing me to make two requests every 24 hours. If I'm able to get access again, I will delete my files (although the hacker has probably already gotten all the information) but I am not able to remove his email. Yesterday, when I was able to get in and change the password I tried to remove his email but Microsoft is not letting me change the security protocols, it's trying to veryify my identity, there are two options it gives me to verify my identity. The hacker's email, and the microsoft authenticator app. I never registered with the authenticator app, and I've tried to do it since this happened but I can no longer do it because the hacker now controls the authenticator app because it's tied to the hacker's email.

And I can't relay any of this to Microsoft!!! I'm in complete shock that there is nothing - no email, chatbot, nothing, where I can explain any of this to Microsoft.

[Anonymous]

You need to set up 2FA on everything that matters. I can’t login to anything Microsoft, or anything important, without an authenticator. Your passwords can be brute-forced relatively easily, especially if they are weak.

All your financial stuff should be set to use 2FA. If you have a bank or other financial institution that doesn’t offer it you should change banks. I left capital one recently for that reason. They said they consider a cookie a second factor, which is laughable.

And don’t put your passwords online like that. Use a password app if you have to. Not ideal, but better than what you’re doing.

[Anonymous]

Next time you get into your account, could you download everything to your local drive, then delete the everything in One Drive? Then you can take your time dealing with the hacked account.

[Anonymous]

P.S. While at it, you should get two hard drives and save your documents there so you have two back up copies.

[Anonymous]

Assume that the hacker made a copy of your OneDrive and take action accordingly.

You may want to notify fraud/security departments for anywhere that you have huge amounts of money.

This hacker seems unusually persistent.

Occasionally, I read in the news about the FBI getting involved. Especially when seniors and international people in U.S. lose large sums. Since you haven't lost money yet, they may not be interested. But you could try this.

https://www.ic3.gov/Home/FAQ#:~:text=After%20you%20file%20a%20complaint,agencies%20with%20jurisdiction%2C%20as%20appropriate.

[Anonymous]

Better link, goes to top of page.

https://www.ic3.gov/Home/FAQ#top