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[quote=Anonymous][quote=jsteele][quote=Anonymous][quote=jsteele][quote=Anonymous]My onedrive account was hacked, in it are all of my accounts and passwords for absolutely everything in my life.  The hacker changed the email associated with my OneDrive.  I absolutely cannot get in touch with anyone at Microsoft regarding this, which is mind-blowing.  I'm desperate, I don't know what to do, I need some kind of legal recourse.  [/quote]

I'm sorry that this happened to you. Have you tried this page:

https://support.microsoft.com/en-US/home/contact?linkquery=I%20think%20my%20Microsoft%20account%20has%20been%20hacked

I don't use OneDrive and therefore don't know much about it. But good luck getting things resolved.[/quote]

Thank you Jeff, yes I did.  And I was eventually able to get a link from Microsoft to change my password, but since the hacker's email is still associated with my account, he also got the notification it was changed and he was able to change it again, so no I no longer have access.

I am in this game of cat and mouse because I can't get the hacker off my account, And I unbelievably have no means of converying this to Microsoft.  [/quote]

Wait until it is late at night in France and, hopefully, the hacker is asleep. Then change your password, see if you can log in and change the email address.
[/quote]

I made a couple of requests earlier, but I was not given a link.  Microsoft is only allowing me to make two requests every 24 hours.  If I'm able to get access again, I will delete my files (although the hacker has probably already gotten all the information) but I am not able to remove his email.  Yesterday, when I was able to get in and change the password I tried to remove his email but Microsoft is not letting me change the security protocols, it's trying to veryify my identity, there are two options it gives me to verify my identity.  The hacker's email, and the microsoft authenticator app.  I never registered with the authenticator app, and I've tried to do it since this happened but I can no longer do it because the hacker now controls the authenticator app because it's tied to the hacker's email.

And I can't relay any of this to Microsoft!!!  I'm in complete shock that there is nothing - no email, chatbot, nothing, where I can explain any of this to Microsoft.  [/quote]

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