If you ask your house cleaner to skip a visit, do you still pay?
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Anonymous
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Does your answer change if it’s a company vs a private individual?
Cleaners were supposed to come today but we have company staying over so I asked her not to come. Other times this has happened are when we were home with sick kids, when we were out of town and someone was staying at our home with the dogs, or when DH had a critical presentation over zoom and needed the house silent. I always still pay in these situations, but wondered what the norm is and if I’m throwing money away. Rescheduling isn’t an option, it’s either our time slot or we skip the visit. |
Anonymous
| If my sister cancels for any reason she pays. I pay (same woman) if I cancel within 24 hours. If I cancel in advance, I don't pay since she cancels on me as well. Though I'd say neither housekeeper nor I have cancelled more than 2x ever in 4 years. |
Anonymous
| I dont. |
Anonymous
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Not typically - I only cancel when we are sick or going to be away for a long time and don’t need the house cleaned multiple times while we are gone.
If she cancels on me I don’t pay either. I also pay well above market and have gotten her several other jobs. |
Anonymous
| I did when I used an independent cleaner, or I rescheduled. I don’t now that I use a service. |
Anonymous
Same here. I did pay throughout Covid shutdowns as that was no one’s fault and my income wasn’t affected. |
Anonymous
| I think it depends on whether it was far enough in advance that she can book someone else or do something else with that time. If she’s saving a slot for you and you cancel on that day or the day before, you should pay. Weeks in advance, no need. Between those extremes, use your best judgment. |
Anonymous
| I do, we have an independent cleaner. It’s not like she is likely to schedule a random one time job. |
Anonymous
| We typically reschedule rather than cancel. When we do cancel, we gove lots of notice. We would never do it same day and not expect to pay unless maybe if someone came down with a communicable disease that morning and we had no way of isolating them. |
Anonymous
| No, I don't pay. It's not like a replacement is sent when the cleaners cancel on me which is more often than I cancel on them. And if I'm out of town, I just reschedule a make up. |
Anonymous
| I pay. I always tell my cleaner that I need to cancel and will still pay her. She has always managed to fit us in on a different day instead of just accepting the payment. We treat her well and she treats us well in return. |
Anonymous
| You should pay or reschedule for the next day, not just skip either because she had no one else to fill the slot so she loses pay. |
Anonymous
| I pay. She has never missed a day and she counts on all of her income. |
Anonymous
| I always pay. Also pay on holidays that dall on the days when she would normally come. |
Anonymous
| yes |