Shady grove not calling back

[Anonymous]

I was a patient pre pandemic and now looking to go back for another kid. But I can’t get shady grove to call me back! I left a message on their voicemail twice and sent a message through the portal asking for a follow up Appt.

Is there another number I’m missing to make a new appt? I not even a new patient!

[Anonymous]

(And it’s been weeks since my first voicemail)

[Anonymous]

I don’t know about the phone messages but they switched to a new portal a couple of months ago, so they might not have gotten your portal message.

[Anonymous]

Call the main line at your location and speak to the front desk to make a consult appointment.

[Anonymous]

Ive called 3 times at the Rockville location and can not ever reach a real person. What number are you using that gets beyond a voicemail box?

Maybe I’ll just try another location.

[Anonymous]

Anonymous wrote:Ive called 3 times at the Rockville location and can not ever reach a real person. What number are you using that gets beyond a voicemail box?

Maybe I’ll just try another location.

Try calling the Fairfax location. There is cross-scheduling allowed between some locations, so they may be able to pull up the Rockville schedule. If not, explain your situation and they should be able to help.

[Anonymous]

Try another location. I'm also a return patient and didn't have an issue reaching someone at Sibley.

[Anonymous]

I wonder if they have a sudden deluge of patients calling them now that some Fed plans will offer IVF coverage next year.

[Anonymous]

Anonymous wrote:I wonder if they have a sudden deluge of patients calling them now that some Fed plans will offer IVF coverage next year.

DP.

I don't think this is it. I am also at the Rockville location, and they are horrible with calling back. And this predates the fed coverage. There are weeks when I call and leave messages thrice and nothing. You have to keep calling until you get someone.

I almost missed a cycle because of this.

[Anonymous]

I have also tried to be a return patient and never received a call. It has been a long time.

[Anonymous]

I had great success calling the K street location to schedule as a returning patient. They did have to enroll me in the new portal system.

[Anonymous]

Consider finding another clinic! The level of care has gone down! It’s a disgrace! I am actively looking for another clinic, due to all the mistakes that have been made in the treatment by my nurse and a huge lack of communication

[Anonymous]

Anonymous wrote:Consider finding another clinic! The level of care has gone down! It’s a disgrace! I am actively looking for another clinic, due to all the mistakes that have been made in the treatment by my nurse and a huge lack of communication

+1.

I am a current patient there, and I am very disappointed with the communication.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Consider finding another clinic! The level of care has gone down! It’s a disgrace! I am actively looking for another clinic, due to all the mistakes that have been made in the treatment by my nurse and a huge lack of communication

+1.

I am a current patient there, and I am very disappointed with the communication.

^ I am referring to the Shady Grove location. I don't know if other locations are better.

[Anonymous]

By lack of communication, is everyone talking about getting a response through the portal? I’m having the hardest time getting ahold of the financial coordinator. I’m ready to start treatment!