Anonymous wrote:A month ago we booked a condo at a ski resort in Colorado for next week through AirBnB. It was a pretty big expense for our family. I have been in contact with the condo management company, asking if they could extend us credit to use next season. I am not asking for our money back. They are adamant that they cannot do that. Given the current health crisis, I feel that they are not being fair. Do I have any recourse, through my credit card perhaps? We have young children, elderly relatives and pets here who rely on us, so we don't want to get stranded away from our home in this difficult time.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay.

Think of it from their perspective. They need your money to pay their bills.

I think many of us are out money.

I think it's unfair to collect money for a service you are not going to provide, and reputable businesses always try to work with the customers. Hotels, airlines, Disney, European VRBO owners: everyone is refunding money back this week, or at the very least issuing credit. If I am sick and have to cancel my fitness class, they waive the late cancelation fee. If you get stuck with no childcare or work travel and cannot make it to your doctor or dentist - they'll waive the late cancel or no show fee, at least the first time.
What happens if we go to Colorado and get quarantined there? Would they let us stay for a long period of time? If not, how can they expect me to risk traveling and getting displaced with young children?

Anonymous wrote:

Anonymous wrote:A month ago we booked a condo at a ski resort in Colorado for next week through AirBnB. It was a pretty big expense for our family. I have been in contact with the condo management company, asking if they could extend us credit to use next season. I am not asking for our money back. They are adamant that they cannot do that. Given the current health crisis, I feel that they are not being fair. Do I have any recourse, through my credit card perhaps? We have young children, elderly relatives and pets here who rely on us, so we don't want to get stranded away from our home in this difficult time.

Why not just go and enjoy your trip? Why do you think you’ll get stranded in Colorado? Have there been any outbreaks in the ski town you’re going to? Honestly if it were me I’d just go and make the best of it at this point, rather than lose the money.

Anonymous wrote:OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay.

Anonymous wrote:And yes, it's likely that either my husband or I or both will lose our job after the dust settles because of the industry we are in. I am not privileged, but I believe in experiences and travel unlike most Americans, who just consume unnecessary stuff: new TVs, cars, iPhones etc. every year.

Anonymous wrote:

Anonymous wrote:And yes, it's likely that either my husband or I or both will lose our job after the dust settles because of the industry we are in. I am not privileged, but I believe in experiences and travel unlike most Americans, who just consume unnecessary stuff: new TVs, cars, iPhones etc. every year.

LOL.

So you value travel to a ski resort (at $6k/week for lodging) and that's somehow different than buying a car or an iPhone? Ok. Next time try arguing that you value experiences at culturally rich locations in Asia, Europe, etc. Taking an overpriced ski vacation is .... just a vacation and doesn't make you more special or enlightened than someone buying a new TV.

You booked a non-refundable AirBnB a month ago and now you'll learn: don't book non-refundable trips when you're traveling with seniors and kids during a pandemic.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay.

Think of it from their perspective. They need your money to pay their bills.

I think many of us are out money.

I think it's unfair to collect money for a service you are not going to provide, and reputable businesses always try to work with the customers. Hotels, airlines, Disney, European VRBO owners: everyone is refunding money back this week, or at the very least issuing credit. If I am sick and have to cancel my fitness class, they waive the late cancelation fee. If you get stuck with no childcare or work travel and cannot make it to your doctor or dentist - they'll waive the late cancel or no show fee, at least the first time.
What happens if we go to Colorado and get quarantined there? Would they let us stay for a long period of time? If not, how can they expect me to risk traveling and getting displaced with young children?

OP I think in these circumstances you probably should be able to get a refund, but the bolded is not true in my experience and it sounds like technically they are going to provide the service, you just aren't comfortable using it. As others have stated Airbnb is dealing with individuals, not reputable businesses. This is one reason I still stay in hotels.

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

Anonymous wrote:

Anonymous wrote:OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay.

Per AirBnB

Most AirBnb hosts list their property on multiple other sites.

MayaJ wrote:

Anonymous wrote:OP, you sound like an entitled brat. You are spending $6K on a condo for a ski vacation (that you booked non-refundable) and you want special treatment because now you don't want to go?

Also, you don't seem to realize that Colorado is not Italy, Austria, etc. Have you seen what's going on in Italy? People are dying of COVID-19 and the family have to keep the dead bodies in the house because there's a lockdown.

Get some perspective, please.

What makes you think we won't be there in one week? Because it is possible we will be. And I'd rather be home than stranded in another state when it happens.

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay.

Think of it from their perspective. They need your money to pay their bills.

I think many of us are out money.

I think it's unfair to collect money for a service you are not going to provide, and reputable businesses always try to work with the customers. Hotels, airlines, Disney, European VRBO owners: everyone is refunding money back this week, or at the very least issuing credit. If I am sick and have to cancel my fitness class, they waive the late cancelation fee. If you get stuck with no childcare or work travel and cannot make it to your doctor or dentist - they'll waive the late cancel or no show fee, at least the first time.
What happens if we go to Colorado and get quarantined there? Would they let us stay for a long period of time? If not, how can they expect me to risk traveling and getting displaced with young children?