Reply to Recourse on non-refundable lodging

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]OP here. I have friends with non-refundable stays booked for all over Europe: two separate for Spain, one in Italy, several in Austria, France, Switzerland... Every single owner has been understanding and has refunded, despite the non-refundable policy. We are set to lose $6,000, and the condo has been empty all month except our week, per AirBnB. And I am not asking for my money back! Asking for credit to be used for a future stay. [/quote]

Think of it from their perspective. They need your money to pay their bills.

I think many of us are out money.[/quote]

I think it's unfair to collect money for a service you are not going to provide, and reputable businesses always try to work with the customers. Hotels, airlines, Disney, European VRBO owners: everyone is refunding money back this week, or at the very least issuing credit.[b] If I am sick and have to cancel my fitness class, they waive the late cancelation fee. If you get stuck with no childcare or work travel and cannot make it to your doctor or dentist - they'll waive the late cancel or no show fee, at least the first time. [/b]
What happens if we go to Colorado and get quarantined there? Would they let us stay for a long period of time? If not, how can they expect me to risk traveling and getting displaced with young children? [/quote]
OP I think in these circumstances you probably should be able to get a refund, but the bolded is not true in my experience and it sounds like technically they are going to provide the service, you just aren't comfortable using it. As others have stated Airbnb is dealing with individuals, not reputable businesses. [b]This is one reason I still stay in hotels.[/b][/quote]

I'm not disagreeing with you, but I will say, FYI, that I am about to lose non-refundable hotel stays. I booked some good deals and had to prepay, nonrefundable. I've decided not to travel now, so I will be eating that. But I did not get travel insurance for this trip, and I consider this the cost of the decision and the larger circumstances. [/quote]

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